Organizations have a great opportunity to respond to customer demands by leveraging IoT sensors. These can be used to gather a wealth of data about supply and demand, grid capacity and customer usage habits, all of which can be used to dramatically enhance the customer experience.
Smart meters enable energy providers to identify many service problems online. This means that service disruptions can often be resolved without the customer picking up the phone or having to book a service technician. Additionally, smart meters provide access to near-real-time consumption data. Customers can plan to reduce their energy usage during peak times and receive discounts or dividends for doing so. Offering usage-based rates can help you to attract and retain value-conscious customers and gain an edge in this competitive industry.
These benefits don't just apply to energy. Water companies are also quickly making progress. Smart water meters can help them generate more accurate bills while also empowering customers to monitor and reduce their own daily water consumption levels. Smart devices and sensors can proactively detect potential leaks and pipeline issues, generate alerts when necessary, and even divert excess supply in the event that one area of the network is being inundated with water.
Water companies can also use IoT sensor data to monitor work sites, using information to help improve the physical safety of field workers. In the event of a contamination issue, they can monitor data to see when contaminated water may be about to enter businesses or homes, sending out proactive notifications to customers and local health officials to keep everyone safe. All of these enhancements make service safer and more efficient for customers, employees, the environment and the community.
Climate change is a growing issue, and scientists predict it could lead to droughts and water shortages. IoT technology could come to play an increasingly important role in sustainable water management. Playing your part can help improve your brand image and help your utility business thrive.