Networks must do more than connect things-they must be able to adapt to the changing needs of users and applications, and constantly reshape themselves to the mission. Verizon has a proven record of providing government agencies with digital transport solutions that are secure and reliable supporting mission-critical requirements and backed by Verizon’s documented commitment through Service Level Agreements (SLA).
Voice communications are the core of every agency’s daily life and Verizon’s portfolio of dependable and feature rich services provide the confidence, scalability, and reliability required to execute daily missions. With a long history of providing voice services to the government Verizon continues to offer a full range of products from traditional landlines to fully managed VoIP services.
Contact Center Services
Verizon’s Call Center/Customer Contact Center Service (CCS) provides cost effective multi-media solutions that enable agencies to efficiently and effectively deliver customer service to their clientele across multiple contact channels (voice, fax, email, and Internet website, etc.) by providing a single network call queue or multiple call queues, where applicable.
Colocated Hosting Services
The Verizon Colocated Hosting Service (CHS) offers a highly secure environment to deploy computing, network, storage and information technology (IT) infrastructures. Verizon’s world-class data centers help agencies reduce the capital costs required to house and protect mission-critical applications and systems.
As a pioneer in the industry, Verizon provides flexible, reliable, and scalable options for cloud services through four deployment models coupled with Verizon’s ecosystem of leading technology providers and our FedRAMP-approved cloud services offering enterprise class technologies in world class data center facilities strategically located around the world.
Verizon Wireless operates the nation’s most reliable and largest wireless 4G LTE Network. As a premier wireless provider to the federal government, Verizon is capable of integrating wireless and wireline technologies to offer dynamic and reliable communications capabilities. From Software Defined Networking, to Smart Cities solutions, Connected Machines, and Cloud computing, Verizon is positioned to offer cutting-edge and transformational solutions throughout the full EIS period of performance.
Verizon’s Managed Services are designed with the requirements and needs of the federal government in mind, providing service management capabilities for world-class vendors, providers, manufacturers and a wide variety of IT systems, services, applications, and functions; many of which technology-agnostic. From Verizon’s Government Network Operations and Security Center (GNOSC) providing agencies with a “single pane of glass” view of their infrastructure with advanced cyber analytics to the latest technology in unified communications services.
Verizon’s Access Arrangements (AAs) connect the Service Delivery Point (SDP) at an ordering agency location to a Point of Presence (POP) on Verizon’s network. Verizon provides the broadest range of access including: Time Division Multiplexing (TDM), Ethernet, Cable, Optical Wave Service, Digital Subscriber Line (DSL), Satellite, Dark Fiber Service (DFS), cellular based wireless and other custom arrangements requested by the Government on the Networx and WITS contracts. Verizon’s extensive experience providing this broad range of access arrangements on both Networx and WITS makes Verizon a low-risk choice for agencies during and after their transition to EIS.
Service Related Equipment
Verizon is a leading reseller of telecommunications and information technology products to commercial and government agencies worldwide. Verizon has established relationships with over 3,000 vendors and original equipment manufacturers (OEMs) with a robust portfolio of voice, data, video, and security products and customer premises equipment supporting over 200 federal departments and agencies.
Service Related Labor
Through Verizon’s professional services Verizon will staff directly or in combination with its more than 150 proven partners and third party vendors (TPVs). Verizon has built strategic relationships with some of the nation’s leading professional service organizations. Through these relationships, Verizon is able to deliver high-level services for complex technology solutions, scale nationwide with a broader professional services capability, support customers earlier in the technology decision lifecycle; solve complex integration and deployment issues economically, and provide resources with appropriate security clearances, as required. Verizon successfully delivers integrated labor resources on both the WITS 3 and Networx contracts today.
Cabling and Wiring
Verizon employs a proven systematic approach to Information Systems Engineering, Installation, and Testing for Cable and Wiring (C&W) to translate requirements and performance objectives into design criteria and specifications for the implementation of individual elements and subsystems that will make up that system.