Basic Internet
Verizon Basic Internet, also known as DSL, uses your phone line to deliver broadband internet access to your business.
Get ready for install
As you prepare for the installation of Basic Internet, make sure you know your service ready date. The service ready date is the day that we will activate the DSL signal on your telephone line. You will want to wait until the service ready date before you install the Basic Internet software. If you don’t know your service ready date, visit the Order Status page and enter your order number and ZIP code.
If for some reason your internet connection is not active when your service ready date arrives, contact customer support at 1.800.VERIZON (1-800-837-4966).
All high-speed internet routers and gateways come from the manufacturer with a default username and password. Each manufacturer can use a different combination of username and password as the default, but in many cases the username is simply admin, while the password is password. You should be able to find your router’s actual default password on a printed label on the side or bottom of your physical router. It’s always a good practice to change the router’s password from the default once you set it up.
To install Basic Internet, follow the directions in the Basic Internet setup guide.
Troubleshoot Basic Internet
One end of the Ethernet cable (RJ-45 cable) that came in your installation kit should be connected to your router or modem, while the other end should be connected to the Ethernet jack in the back of your computer. If you have a laptop computer, the Ethernet jack may be on the side of your computer.
The Ethernet jack in your computer is part of your network interface card (NIC), also known as an Ethernet adapter. If the Ethernet cable is plugged in and your computer is on, you should see a green light next to the Ethernet jack.
If the green light is off and you can’t access the internet, check if:
- Your computer and router/modem are powered on
- The Ethernet cable is securely plugged into the Ethernet jack in your computer, and the other end is plugged into the router/modem (Ethernet cable connectors have a spring clip that will click when the cable is connected securely)
- Your computer is already connected to a network hub or a different router
- If it is, you may need a crossover Ethernet cable, rather than the straight-through Ethernet cable that came in your installation kit
If none of the above helps, restart your computer and try again.
A variety of factors can impact your download speeds, including the following:
- Distance between your location and the Verizon central office
- Condition of your telephone line
- Wiring inside your home
- Amount of users visiting a site
- Popular websites can be overloaded if the number of visitors to the site increases unexpectedly
- If one particular web site seems to respond slowly, try visiting it later
- Older computer components
- Newer, faster computers usually are able to download content a little faster than older computers
- Transmission overhead
- Transmission overhead is a portion of the data that is sent and received when you browse websites or send and receive email and is responsible for ensuring that you see the correct website or send email to the correct recipients
- Hard drive space
To free up hard drive space, you can try deleting temporary internet files, clearing your browser cache, emptying your recycle bin and defragmenting your hard drive every few months
Freeing up space on your hard drive may improve system performance
You can also try to solve slow connection problems by doing the following:
Turn the modem or router off and then back on again
Use the power switch on the back of the modem/router (or unplug it) to turn off the power, wait 15 seconds, and then turn the modem or router back on
Wait 45 seconds to allow the modem or router to synchronize to the server and then try connecting to the internet again
- If your modem or router is plugged into a surge protector, try plugging it directly into the power outlet in the wall
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The DSL speed optimizer can modify your TCP/IP configuration to help your system receive data at a faster rate
If there’s a blackout or weather-related service outage in your area, check out these online sources to help you get the most current information.
Additionally, if you see a downed telephone line in your area, please report it to Verizon Repair at 1.800.VERIZON (1-800-837-4966). For your own safety, do not touch or move the downed line, as power lines can be confused with phone or cable connections.
Secure your internet
Business Internet Secure from Verizon is a simple and effective security bundle that helps protect your business inside and out, including:
- Internet protection to safeguard your business by blocking access to malicious websites
- Endpoint device protection
- 24/7 dedicated internet protection support via online chat
To install and manage Business Internet Secure, call 1-844-776-1960 for support or visit the management section of My Business Wireline.
Wireless routers have security settings to help protect your office or home wireless network, including network encryption such as WPA2, WPA or WEP. Verizon strongly recommends that you use WPA2 encryption, which provides the highest level of network security available today.
However, some consumer electronics manufactured before 2006 may not be compatible with a router using WPA2 encryption. So you may want to consider upgrading or replacing your devices with ones that are compatible with WPA2. If you use devices not compatible with WPA2, Verizon recommends upgrading to WPA to provide improved security over WEP.
To upgrade your router security settings, please visit verizon.com/securemynetwork for information and instructions for your specific device.
Additional support
Visit our Customer Learning Portal for even more training and resources related to Verizon Business products, systems and tools.