This Service Level Agreement ONLY applies if so specified in the Service Order Form

  1. Network Availability Guarantee:
    The Hong Kong Internet Dedicated Network Availability Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that Network Availability Guarantee to credits calculated on the basis of a Monthly Fee shall mean the Monthly Fee for the dedicated Internet access connection for which that Network Availability Guarantee was not met, not the entire Monthly Fee for IP VPN Dedicated Service.
  2. 100% Local Loop Availability Guarantee:
    The Hong Kong Internet Dedicated 100% Local Loop Availability Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that 100% Local Loop Availability Guarantee to credits calculated on the basis of a Monthly Fee for the Local Loop shall mean the Monthly Fee for the Local Loop only, and not the entire Monthly Fee for IP VPN Dedicated Service.
  3. Network Latency Guarantee:
    The Hong Kong Internet Dedicated Network Latency Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that Network Latency Guarantee to credits calculated on the basis of a Monthly Fee shall mean the Monthly Fee for the dedicated Internet access connection for which that Network Latency Guarantee was not met, not the entire Monthly Fee for IP VPN Dedicated Service.
  4. Network Packet Delivery Guarantee:
    The Hong Kong Internet Dedicated Network Latency Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that Network Packet Delivery Guarantee to credits calculated on the basis of a Monthly Fee shall mean the Monthly Fee for the dedicated Internet access connection for which that Network Packet Delivery Guarantee was not met, not the entire Monthly Fee for IP VPN Dedicated Service.
  5. Outage Reporting Guarantee:
    The Hong Kong Internet Dedicated Outage Reporting Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that Outage Reporting Guarantee to credits calculated on the basis of a Monthly Fee shall mean the Monthly Fee for the dedicated Internet access connection for which that Outage Reporting Guarantee was not met, not the entire Monthly Fee for IP VPN Dedicated Service.
  6. Port Activation Guarantee:
    The Hong Kong Internet Dedicated Port Activation Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that Port Activation Guarantee to credits calculated on the basis of a Start-up Charge shall mean the Start-up Charge for the dedicated Internet access connection for which that Port Activation Guarantee was not met, not the entire Start-up Charge for IP VPN Dedicated Service.
  7. Denial of Service Response Guarantee:
    The Hong Kong Internet Dedicated Port Activation Guarantee set forth at http://www.verizonbusiness.com/terms/asiapac/hk/dedicated/ will apply to each dedicated Internet access connection in Hong Kong ordered as part of IP VPN Dedicated Service, provided that references in that Denial of Service Response Guarantee to credits calculated on the basis of a Monthly Fee shall mean the Monthly Fee for the dedicated Internet access connection for which that Denial of Service Response Guarantee was not met, not the entire Monthly Fee for IP VPN Dedicated Service.

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