Network Detection and Response






 

Welcome Kits Home
  • Overview

  • Network Detection and Response (NDR) provides network threat detection, full-packet forensics, and integrated response for enterprise, cloud, or industrial environments. It is delivered as a cloud utility, enabling retention of network packet data (network data) which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers. The platform provides your incident response teams with visibility into network packet data, meta data, and contextual data (via integrations) for impact analysis, investigation, and response.

    Network Detection and Response uses network sensors installed locally on your network or cloud environment to passively capture network data and stream it to the platform for analysis, threat detection, correlation of threats, and to create a long term-forensic memory of the network data. The platform includes a web-based customer portal (Visualizer) that provides you access to view your network data and identified threats, manage and administer your use of the Service, and obtain reports.

    The NDR platform performs comprehensive and deep threat searches and analysis, using machine learning, behavioral analysis, statistical modeling, and heuristics techniques. These are augmented by threat intelligence curated by Verizon, from third party and open source feeds, and, in some cases, from Customer, to capture the uniqueness of their environments.

    The Network Detection and Response platform is a cloud-delivered platform that unifies network detection, full-packet forensics and integrated response. Verizon is well positioned to help organizations shift from network prevention-based security to detection and response. Organizations can achieve defense via advanced analytics in enterprise, cloud, and other environments such as 5G, IoT, or industrial with near real-time and retrospective detections. Full-fidelity packet captures, indexed and retained for one, three, six, 12 months or longer, create a rapidly searchable network memory in the platform. By unifying detections and forensics in an intuitive and immersive user interface (Visualizer), Network Detection and Response delivers comprehensive advantages over current security products. The NDR platform integrates with other security products, features the ease and cost savings of an on-demand deployment model, and enables companies to consolidate multiple, disconnected point products.

  • Your Verizon team

  • Your Verizon Risk ReportNetwork Detection and Response team will help guide you through the contract signature process to the eventual provisioning of your Verizon Network Detection and ResponseRisk Report service. 

     

    Account Manager (AM)

    The AM is responsible for the sale activities of Network Detection and Response to you. The Account Manager is also your initial POC for any questions regarding the purchase and implementation of NDR.

     

    Project Manager (PM)

    The PM assists with user account provisioning and sends the Welcome Letter. 

  • Preparing for successful delivery

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  • To successfully prepare for delivery of Network Detection and Response, there are several steps that must be completed in advance. Our goal is to keep you informed and aware of all the steps.

    Steps for a Successful Delivery of your Network Detection and Response service

    .Verizon Steps

    Verizon will take the following actions to provide a smooth implementation of your Network Detection and Response service:

    • Upon successful submission of your Network Detection and Response order, your Verizon PM will be your lead contact for the engagement and coordinate all project components from start to finish.
    • Your PM will provide you with their contact details, and other information associated with your Network Detection and Response order.
    • Your user account will be completed within the Network Detection and Response Visualizer.
    • You will receive verification via email that your Visualizer was properly created and set up.

    Customer Steps

    The following steps on your part will also lead to a successful and timely delivery of your Network Detection and Response:

    Login to Visualizer by accessing https://visualizer.protectwise.com.

    If you are an existing Verizon Network Detection and Response trial customer and you have an account in Visualizer, you will continue to use those credentials to log into the Visualizer.

    If you are a new Verizon Network Detection and Response customer, you will be contacted by the Provisioning team within forty-eight (48) business hours to complete your registration for Visualizer.

    Your Visualizer login information will be sent via email from notifications@protectwise.net, along with instructions and a link that will allow you to reset your password. You will be required to reset your password to access the Visualizer.

    If you experience issues accessing Visualizer, please contact support@protectwise.com OR Ndr.supportteam@verizon.com.

    Product Documentation

    Product documentation is available for your use and reference on the Support site. In order to access these documents, you must have credentials to login to the Support site.

    Your Support site login information will be sent via email from support@protectwise.com OR Ndr.supportteam@verizon.com, along with instructions and a link that will allow you to reset your password. You will be required to reset your password to access the Support site for documentation.

    Download the following documents from our Support Site:

    • Verizon Network Detection and Response Admin Guide
    • Verizon Network Detection and Response Sensor Deployment Guide

    Additional support documents are also available from our Support Site:

    • Verizon Network Detection and Response Sensor Minimum Requirements
    • Verizon Network Detection and Response Sensor Placement Guide
    • Verizon Network Detection and Response Integration Proxy Deployment Guide
    • Verizon Network Detection and Response Emitter Deployment Guide
  • Network Detection and Response service options

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  • Pricing Overview - Pricing varies based on bandwidth capacity selection and duration of retention and retrospection. Pricing is based on monthly recurring charge (MRC) structure. Netflow volume varies based on bandwidth tier, which is determined by packet capture and netflow. Certain pricing options include standard technical support.

    Bandwidth Tiers - Bandwidth value is the amount of data sent back to the Network Detection and Response platform, which refines 60-80 percent of the traffic before being sent to the cloud. Higher bandwidth options are also available as custom offerings.

  • Bandwidth

    Retention and Retrospection Options

    10Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    25Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    50Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    100Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    250Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    500Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    750Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    1000Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    2000Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    3000Mbps

    1 Month

    3 Months

    6 Months

    12 Months

    Please note that pricing for Network Detection and Response services will be based on the contract terms selected. Contract terms for the purchase of Network Detection and Response vary from 1-5 years.

  • The Network Detection and Response visualizer

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  • Supported Browsers – The latest versions of the main browsers are supported. Chrome is the preferred browser.

  • Business continuity plan

  • Service disruptions can hurt a company's bottom line and compromise an organization's mission. The economic and reputational imperatives of the current market have shifted the discussion from IT disaster recovery to an enterprise-wide business continuity focus.

    Organizations of all sizes and industry types should have ongoing, enterprise-wide Business Continuity (BC).

     Programs that develop, prepare and exercise the various areas of continuity from critical business processes to IT service availabilities. The Business Continuity Program should address areas such as Emergency Response, Impact Analysis, Business Continuity Plans, Disaster Recovery Plans, Supplier Plans, Exercises, and ongoing BC program management.  

    The goals of today’s most relevant Business Continuity Programs are those providing organizations with an enterprise-wide business continuity focus, that not only includes strategizing and planning for IT service availability and disaster recovery, but addresses the ability to manage all areas of critical and continuity activities of the program to help prepare and mitigate the impact from ever-increasing risks threatening to interrupt organizations’ critical processes.

    Key criteria your organization should consider when creating a relevant, enterprise-wide Business Continuity Program to help protect your business critical information and processes

    • The Executive Team has established enterprise-wide business continuity objectives
    • The Business Continuity Program is
      • Enterprise-wide, and extends beyond the IT department
      • Part of the organization’s annual operational budget
      • An on-going, steady-state operation of the business
    • Regular assessments and reviews to validate business recovery requirements, priorities capabilities and compliance requirements
    • IT Service strategies and recovery solutions to maintain effective service resiliency and availability align to the business requirements
    • Appropriate emergency response, business continuity, communications and disaster recovery plans are designed and developed to provide proper guidance during an event
    • Regular BC Program maintenance is being performed to manage the program changes
      • Determine if you can/will manage the BC Program internally, or using a BC partner
      • If a BC partner, determine those with the best capabilities to manage your organization’s size and needs
      • Confirm the group or persons managing your BC Program is qualified, they have references, ISO accreditations and BC certifications
    • Annual exercises and tests are performed before an event happens, validating your plans effectiveness
    • Develop clear and simple methods, policies and procedures to follow
    • Keep all resources properly trained
    • Once the event is over, you should have a plan in place to bring your business back to normal operations

    Verizon can help you with your Business Continuity planning needs

    Verizon's portfolio of Business Continuity Consulting, Planning and Management help reduce the risk and impact from a disruption by providing enterprise-wide Business Continuity Programs that generate strategic solutions, formulate plans and manage program preparations to provide effective continuity measures should an unavoidable crisis occur.

    With the Verizon Business Continuity Management portfolio of consulting services and programs, we help our customers to effectively prepare and maintain continuity during planned and unplanned events to help reduce the risk and impact from disruptions. Please contact your Verizon account team for further assistance.

  • Service contact information

Service Contact Information

Service Contact Information The matrix below will provide you with the contact information you would need to handle any issues that may arise with your Network Detection and Response:

  • Service issue

    Order

  • Be prepared with the following information:

    Service Order Number

  • Call / Visit

    Contact Assigned Account Team

  • Service issue

    Service Assurance

  • Be prepared with the following information:

    Company name and User’s name

    -or-

    Previously opened ticket number

  • Call / Visit

    Contact Network Detection and Response Support at:

    To raise a Support ticket, this can be accomplished within the Support Site.

    Documentation is available via the Support Site.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.