Given recent global events, the migration timeline has been delayed out of consideration for our customers and employees. Our target for transitioning select XO services to Verizon is the summer of 2020.
There’s no action needed on your part. Multiple layers of work to support this effort continue behind the scenes. When complete, you will automatically transition to Verizon networks and billing systems.
Most things will be the same, but eventually, your invoice will arrive in a new layout. Additionally, if you’re an active online myXO user, you’ll receive an invitation to register for the Verizon Enterprise Center.
You’ll notice that some changes to your services are unavailable as work is underway. Please make sure your contact information is correct so that we can continue to send important updates about the progress of the migration.
What are the main changes?+
Once migration is complete, you will have new account(s) and circuit ID numbers. Also, you’ll automatically receive a paper invoice in a Verizon layout at no charge for the first three months. You can find all of your new information on this invoice. Additionally, any automatic payments, electronic data interchange reporting or paperless invoicing enrollments you may have will need to be reestablished with Verizon. Save time by reenrolling in these options with the Verizon Enterprise Center or contact the support center for help.
How do I continue to manage my service online?+
If you're an active myXO user, you will automatically receive an invitation to register for the Verizon Enterprise Center when your services have migrated. Take advantage of this email registration, which will help you map over your online user rights and account information. The Verizon Enterprise Center is the portal you will use in place of myXO to manage your services moving forward. myXO will remain available temporarily for historical information only.
What happens to Wholesale services?+
Wholesale services and users will transition to their own dedicated portal. Find more information on Wholesale here.
Will there be help?+
Yes. Our help desk and Customer Support teams are here to answer any questions you may have. There will also be complimentary self-paced training available on how to navigate and use the Verizon Enterprise Center.