XO to Verizon:
Moving forward together

As we work to finalize the migration of select XO services to Verizon, use this as a central location to understand the road ahead.

  • Plan ahead.

    Given recent global events, the migration timeline has been delayed out of consideration for our customers and employees. Our target for transitioning select XO services to Verizon is the summer of 2020.

  • You’re on track.

    There’s no action needed on your part. Multiple layers of work to support this effort continue behind the scenes. When complete, you will automatically transition to Verizon networks and billing systems.

  • Here's what to expect.

    Most things will be the same, but eventually, your invoice will arrive in a new layout. Additionally, if you’re an active online myXO user, you’ll receive an invitation to register for the Verizon Enterprise Center.

  • We’re here to help.

    Self-paced training will be available closer to the migration being complete. If you need help now, contact our help desk or support center for assistance.

Video - Verizon Enterprise Center

Understand how to identify your services.

XO services will take on new names as they move over to Verizon services.

Former XO service name

New Verizon service name

Ethernet

Dedicated E-Line & Wavelength

MPLS IP-VPN

Private IP (PIP)

Dedicated Internet Access

Internet Dedicated

XO IP Flex

IP Flex

XO Hosted PBX

Hosted PBX

XO Enterprise SIP

Enterprise SIP

Application Performance Management

Application Assurance

Managed Router (Managed Services)

Managed WAN

Private Line - TDM Transport

Private Line TDM

Ethernet Hub & End Link

Switched E-Line & Dedicated E-Line

IP VPN VPLS

E-LAN

    • We’re here.
      And we’re ready.

    • Verizon understands the need to stay connected, especially in difficult times. Learn about how we’re responding to COVID-19.

      Learn more
  • Frequently Asked Questions

    How will this affect my services? +

    You’ll notice that some changes to your services are unavailable as work is underway. Please make sure your contact information is correct so that we can continue to send important updates about the progress of the migration. 

    What are the main changes? +

    Once migration is complete, you will have new account(s) and circuit ID numbers. Also, you’ll automatically receive a paper invoice in a Verizon layout at no charge for the first three months. You can find all of your new information on this invoice. Additionally, any automatic payments, electronic data interchange reporting or paperless invoicing enrollments you may have will need to be reestablished with Verizon. Save time by reenrolling in these options with the Verizon Enterprise Center or contact the support center for help.

    How do I continue to manage my service online? +

    If you're an active myXO user, you will automatically receive an invitation to register for the Verizon Enterprise Center when your services have migrated. Take advantage of this email registration, which will help you map over your online user rights and account information. The Verizon Enterprise Center is the portal you will use in place of myXO to manage your services moving forward. myXO will remain available temporarily for historical information only.

    What happens to Wholesale services? +

    Wholesale services and users will transition to their own dedicated portal. Find more information on Wholesale here.

    Will there be help? +

    Yes. Our help desk and Customer Support teams are here to answer any questions you may have. There will also be complimentary self-paced training available on how to navigate and use the Verizon Enterprise Center.