There’s no action needed on your part. Multiple layers of work to support this effort continue behind the scenes. When complete, you will automatically transition to Verizon networks and billing systems.
Most things will be the same, but eventually, your invoice will arrive in a new layout. Additionally, if you’re an active online myXO user, you’ll receive an invitation to register for the Verizon Enterprise Center.
Self-paced training is now available for you in support of the XO to Verizon Migration. Click here to access the Verizon Business Group Customer Training site. Please refer to the Former XO Customers section.
Understand how to identify your services.
XO services will take on new names as they move over to Verizon services.
Former XO service name
New Verizon service name
Dedicated E-Line & Wavelength
Private IP (PIP)
Dedicated Internet Access
XO IP Flex
XO Hosted PBX
XO Enterprise SIP
Application Performance Management
Managed Router (Managed Services)
Private Line - TDM Transport
Private Line TDM
Ethernet Hub & End Link
Switched E-Line & Dedicated E-Line
IP VPN VPLS
We’re here. And we’re ready.
Verizon understands the need to stay connected, especially in difficult times. Learn about how we’re responding to COVID-19.
You’ll notice that some changes to your services are unavailable as work is underway. Please make sure your contact information is correct so that we can continue to send important updates about the progress of the migration.
What are the main changes?+
Once migration is complete, you will have new account(s) and circuit ID numbers. Also, you’ll automatically receive a paper invoice in a Verizon layout at no charge for the first three months. You can find all of your new information on this invoice. Additionally, any automatic payments, electronic data interchange reporting or paperless invoicing enrollments you may have will need to be reestablished with Verizon. Save time by reenrolling in these options with the Verizon Enterprise Center or contact the support center for help.
How do I continue to manage my service online?+
If you're an active myXO user, you will automatically receive an invitation to register for the Verizon Enterprise Center when your services have migrated in July. Take advantage of this email registration, which will help you map over your online user rights and account information. The Verizon Enterprise Center is the portal you will use in place of myXO to manage your services moving forward. myXO will remain available temporarily for historical information only.
What happens to Wholesale services?+
Wholesale services and users will transition to their own dedicated portal. Find more information on Wholesale here.
What will change on my invoice?+
You will notice, the layout of the Verizon invoice is different. In XO, the loop, port, and CPE are all grouped under the Circuit ID.
With Verizon, these items are not grouped by Circuit ID but broken out by Service ID. In addition, invoicing of monthly service charges for XO Dedicated Internet Access, XO IP VPN MPLS and Private Line TDM Transport (renamed as Internet Dedicated, Private IP and Private Line TDM after their move to Verizon billing systems) has changed from invoicing in the current service month to invoicing in arrears in the next service month. This billing change took place after the services moved to Verizon billing and network management systems in July 2020 and will impact your August invoice. As a result, your bill may appear to be less for August because of this bill timing change but will return to expected amounts with the September invoice. Tips to understanding your invoice are in the video on this page.
Where can I find my invoices?+
Invoices generated before August are available in myXO. Invoices from August forward are in the Verizon Enterprise Center.
Will there be help?+
Yes. Our help desk and Customer Support teams are here to answer any questions you may have: 1-800-421-3872.