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Orbic® Journey™ V - Support Overview

Find device-specific support and online tools for your Orbic Journey V.
Activate and setup
Learn how to activate your new Orbic Journey V.

Troubleshoot Journey V
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Orbic Journey V User Guide (PDF)

This User Guide can help you get the most out of your Journey 5. Learn about set up, advanced feature use and navigation.

Orbic® Journey™ V / Orbic Journey - Activate / Set Up Device

Here's how to quickly navigate through the initial activation setup screens on your Journey V / Journey.

Back Up & Transfer Content

Orbic Journey V / Orbic Journey - Move Media Files to / from Computer

Here's how to transfer picture or video or music files between your Journey V / Journey and a computer.

Orbic® Journey™ V / Orbic Journey - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your Journey V / Journey to an SD / memory card.

Basics

Orbic Journey Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Orbic Journey.

Orbic Journey Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Orbic Journey.

Orbic Journey Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Orbic Journey.

Battery & Power

Orbic Journey V / Orbic Journey - Insert / Remove Battery

Here's how to insert / remove the battery for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Battery Info

Here's how to check the battery specs (e.g., Talk Time, Standby Time, etc.) for your Orbic Journey V / Journey.

Bluetooth

Orbic Journey Simulator: Pairing with a Bluetooth® Device

See how to pair your Orbic Journey with your Bluetooth device.

Orbic Journey V / Orbic Journey - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Journey V / Journey on or off and make it visible to other devices for pairing.

Orbic® Journey™ V / Orbic Journey - Delete Paired Bluetooth® Connection

Here's how to delete paired Bluetooth devices from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Send Contact via Bluetooth®

Here's how to send a contact from your Journey V / Journey to another device via Bluetooth.

Calling & Dialing

Orbic Journey Simulator: Calling a Contact

An interactive guide on how to call a contact using your Orbic Journey.

Orbic Journey Simulator: Calling a New Number

Discover how to use your Orbic Journey to call a new number.

Orbic Journey Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Orbic Journey.

Orbic Journey Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Orbic Journey.

Orbic Journey Simulator: Using Speakerphone

Learn how to use the speakerphone on your Orbic Journey.

Orbic Journey Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Orbic Journey.

Orbic® Journey™ V / Orbic Journey - Answer Options

Here's how to change the way your Orbic Journey V / Journey answers calls.

Orbic® Journey™ V / Orbic Journey - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail on your Orbic Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Call a Number

Here's how to make a call from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Delete Call History

Here's how to delete the call history on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Place a Conference Call

Here's how to make a conference call on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Redial

Here's how to redial a previously dialed number from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Reset Call Timers

Here's how to reset the call timers on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Speed Dial

Here's how to add or remove a speed dial on the Orbic Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Call History

Here's how to view the call history of your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Call Timers

Here's how to view call timers on your Journey V / Journey.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Orbic Journey Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Orbic Journey.

Orbic Journey Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Orbic Journey.

Orbic Journey Simulator: Taking a Picture

Discover how to take a photo using your Orbic Journey.

Orbic Journey Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your Orbic Journey.

Orbic Journey Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Orbic Journey.

Orbic Journey V / Orbic Journey - Move Media Files to / from Computer

Here's how to transfer picture or video or music files between your Journey V / Journey and a computer.

Orbic® Journey™ V / Orbic Journey - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos from internal phone storage on your Journey V / Journey to an SD / memory card.

Orbic® Journey™ V / Orbic Journey - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Send Existing Picture via Messaging

Here's how to send a picture message from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Pictures / Videos

Here's how to view pictures and video files on your Journey V / Journey.

Contacts

Orbic Journey Simulator: Adding a Contact

Learn how to add a new contact to your Orbic Journey.

Orbic Journey Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Orbic Journey.

Orbic Journey Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Orbic Journey.

Orbic Journey Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Orbic Journey.

Orbic Journey Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Orbic Journey.

Orbic® Journey™ V / Orbic Journey - Add a Contact

Here's how to add a contact on your Orbic Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Delete a Contact

Here's how to delete a contact from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Edit a Contact

Here's how to edit a contact on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Send Contact via Bluetooth®

Here's how to send a contact from your Journey V / Journey to another device via Bluetooth.

Data

Orbic® Journey™ V / Orbic Journey - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Orbic Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Orbic Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Turn Data On / Off

Here's how to turn the mobile data for your Journey V / Journey on or off.

Date & Time

Orbic® Journey™ V / Orbic Journey - Set Date and Time

Here's how to manage date and time settings on your Journey V / Journey.

Device ID & Info

Orbic® Journey™ V / Orbic Journey - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Phone Number

Here's how to view the phone number programmed into your Journey V / Journey.

Device Settings

Orbic Journey Simulator: Accessing Settings

Explore how to access settings on your Orbic Journey to change alert sounds, turn off GPS and more.

Orbic Journey Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Orbic Journey by adjusting the screen timeout.

Orbic Journey Simulator: Adjusting your font size

Discover how to increase the font size on your Orbic Journey.

Orbic Journey Simulator: Changing the Ringtone

Learn how to change the ringtone on your Orbic Journey.

Orbic Journey Simulator: Configuring Location Settings

Learn how to manage location settings on your Orbic Journey.

Orbic Journey Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Orbic Journey to Airplane mode.

Orbic Journey Simulator: Using Hand ID

Discover how to use Hand ID on your Orbic Journey.

Orbic Journey V / Orbic Journey - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Wallpaper, Font size, Clock, etc.) for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Adjust Backlight

Here's how to adjust the backlighting for the screen and keypad on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Journey V / Journey, view this info.

GPS & Location Based Services

Orbic® Journey™ V / Orbic Journey - Turn GPS Location On / Off

Here's how to turn the GPS location on or off for your Journey V / Journey.

Home Screen

Orbic® Journey™ V / Orbic Journey - Set Shortcut

Here's how to assign keypad shortcuts on your Journey V / Journey.

Hotspot

Orbic® Journey™ V / Orbic Journey - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to fix connectivity issues with the Mobile Hotspot on your Journey V / Journey.

Internet & Web Browser

Orbic Journey Simulator: Bookmarking a Website

Learn how to bookmark a website on your Orbic Journey, so it's easy to find later.

Orbic Journey Simulator: Navigating to a Website

Discover how to find a website using your Orbic Journey.

Orbic Journey Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Orbic Journey.

Orbic® Journey™ V / Orbic Journey - Clear Temporary Internet Files

Here's how to clear your history on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Open Web Browser

Here's how to access the web browser on your Journey V / Journey.

Language

Orbic Journey Simulator: Changing the Language

Discover how to change the language settings on your Orbic Journey.

Orbic® Journey™ V / Orbic Journey - Language Selection

Here's how to change the language on your Journey V / Journey from English to Spanish and vice versa.

Lock, Unlock, Password & Security

Orbic Journey Simulator: Charging Your Device

See how to charge your Orbic Journey.

Orbic Journey Simulator: Setting Screen Security

A visual guide for setting screen security on your Orbic Journey to help protect your private information.

Orbic Journey Simulator: Unlocking the Screen

See how to unlock the screen on your Orbic Journey.

Orbic® Journey™ V / Orbic Journey - Set Up Phone Lock

Here's how to change or set a screen lock (password or PIN) for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Unlock Screen

Here's how to unlock the screen on your Journey V / Journey.

Media Center / Get it Now

Orbic® Journey™ V / Orbic Journey - Media Center

Here's how to access the Media Center from your Journey V / Journey.

Memory/Storage

Orbic Journey V / Orbic Journey - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Check Device Storage

Here's how to free up space if your Journey V / Journey runs slow or crashes or resets, or you can't save media.

Orbic® Journey™ V / Orbic Journey - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Journey V / Journey.

Mobile Hotspot

Orbic Journey Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Orbic Journey as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Orbic® Journey™ V / Orbic Journey - Play Music Files

Here's how to play music files on your Journey V / Journey.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Navigating & Multitasking

Orbic Journey Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Orbic Journey.

Operating System & Software

Orbic Journey V - Software Update

Get instructions to download the latest software update for the Journey V providing fixes for caller ID display, speed dial set up, and text messages not sending.

Orbic® Journey™ V / Orbic Journey - Install Device Software Update

Here's how to check for a software update on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Software Version

Here's how to view the software version your Journey V / Journey is running.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic Journey Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Orbic Journey.

Orbic Journey Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Orbic Journey.

Orbic Journey V / Orbic Journey - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Enable / Disable / Modify SIM PIN

Here's how to modify or turn the SIM PIN for your Journey V / Journey on or off.

Orbic® Journey™ V / Orbic Journey - View SIM Card Number

Here's how to view the SIM card number associated with your Journey V / Journey.

Sounds, Volume & Audio

Orbic® Journey™ V / Orbic Journey - Save a Ringtone

Here's how to save a stored music file on your Journey V / Journey as a ringtone.

Orbic® Journey™ V / Orbic Journey - Set Ringtones / Alert Sounds

Here's how to select or change ringtones / alert sounds on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Volume Controls

Here's how to adjust volume levels for your Journey V / Journey if it doesn't vibrate or make sounds for calls / messages.

Text & Multimedia Messaging

Orbic® Journey™ V / Orbic Journey - Auto Receive Messages

Here's how to check why you're not receiving your picture or video messages on your Orbic Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Create and Send a Text Message

Here's how to compose and send a text message from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Cut, Copy and Paste Text

Here's how to cut, copy, and paste text on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Delete Messages

Here's how to delete text messages on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Text Message Signature

Here's how to add, remove or edit the text message signature on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - View Text Messages

Here's how to view text messages on your Journey V / Journey.

Tips, Tricks & Shortcuts

Orbic® Journey™ V / Orbic Journey - Capture a Screenshot

Here's how to take and view a screenshot with your Journey V / Journey.

Visual & Hearing Accessibility

Orbic® Journey™ V / Orbic Journey - Manage RTT Settings

Here's how to turn the real-time text (RTT) feature for your Journey V / Journey on or off.

Orbic® Journey™ V / Orbic Journey - Manage TTY Settings

Here's how to change the TTY settings on your Journey V / Journey.

Wallpapers/Theme

Orbic Journey Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Orbic Journey.

Orbic® Journey™ V / Orbic Journey - Set Wallpaper

Here's how to set the wallpaper for the screen on your Journey V / Journey.

Wi-Fi & Network

Orbic Journey Simulator: Connecting to a Wi-Fi Network

Learn how to use your Orbic Journey to connect to a Wi-Fi network, so you can access the internet without using data.

Orbic® Journey™ V / Orbic Journey - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, allowed devices, etc.) for your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Network Mode Settings

Here's how to change your network mode if you are traveling internationally with your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Journey V / Journey.

Orbic® Journey™ V / Orbic Journey - Tethered Modem Connection

Here's how to share the internet connection of your Journey V / Journey with another device via USB or Bluetooth.

Orbic® Journey™ V / Orbic Journey - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Journey V / Journey on or off.

Orbic® Journey™ V / Orbic Journey - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Journey V / Journey on or off