Even before the COVID-19 pandemic, the benefits of online collaboration were clear. When endowed with the right tools and policies, online collaboration drives productivity and innovation, reduces time to market, enhances the customer experience and boosts job satisfaction.
Many workers are willing to adopt online collaboration tools—and many already have. Before the coronavirus pandemic, 17% of workers in the United States worked full time from home. By April 2020, that number had shot to 44%.
And it's not likely that workers will head back into the office en masse once the pandemic subsides.
"By 2024, remote workers will represent 30% of all employees worldwide, an increase of 13% over 2019, to nearly 600 million employees," Gartner analyst Andrew Neff predicted in 2020.1