[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end)
[Personal](https://www.verizon.com/) [Business](https://www.verizon.com/business/)
[Contact us](https://www.verizon.com/business/contact/)
[Support](https://www.verizon.com/business/support/)
Stores
- Back to stores
- [Find a Verizon Store](https://www.verizon.com/business/locations/search)
- [Request a Store Appointment](https://www.verizon.com/business/locations/appointment-search)
Close
- [USA (eng)](https://www.verizon.com/business/solutions/enterprise/)
- [Australia (eng)](https://www.verizon.com/business/en-au/)
- [Deutschland (de)](https://www.verizon.com/business/de-de/)
- [France (fr)](https://www.verizon.com/business/fr-fr/)
- [Great Britain (eng)](https://www.verizon.com/business/en-gb/)
- [Netherlands (eng)](https://www.verizon.com/business/en-nl/)
- [Singapore (eng)](https://www.verizon.com/business/en-sg/)
- [日本（日本語)](https://www.verizon.com/business/ja-jp/)
[](https://www.verizon.com/business/ "Verizon Business")
Mobile Mobile [Mobile](https://www.verizon.com)
- [Mobile plans](https://www.verizon.com) [Mobile plans](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all plans](https://www.verizon.com/business/products/mobile/plans/)
- [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Complete](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/)
- [International services](https://www.verizon.com/business/products/plans/international/)
- [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options)
- [Go to all mobile](https://www.verizon.com/business/products/mobile/)
- [Phones](https://www.verizon.com) [Phones](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones)
- [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod)
- [Smartphone as a Service](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned)
- [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones)
- [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones)
- [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/)
- [Connected devices](https://www.verizon.com) [Connected devices](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Tablets](https://www.verizon.com/business/shop/products/devices/tablets)
- [Laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [5G devices](https://www.verizon.com/business/shop/products/devices/5g)
- [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Deals](https://www.verizon.com) [Deals](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
- [Brands](https://www.verizon.com) [Brands](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
Internet Internet [Internet](https://www.verizon.com)
- [Business Internet](https://www.verizon.com) [Business Internet](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/)
- [5G Business Internet](https://www.verizon.com/business/products/internet/5g/)
- [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/)
- [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/)
- [Business Internet On-the-Go](https://www.verizon.com/business/products/internet/portable-internet/)
- [More](https://www.verizon.com) [More](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/)
- [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [TechTeam support](https://www.verizon.com/business/products/internet/techteam/)
- [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/)
- [Equipment and devices](https://www.verizon.com) [Equipment and devices](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [TV](https://www.verizon.com) [TV](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Fios TV](https://www.verizon.com/business/products/business-tv/)
- [Deals](https://www.verizon.com) [Deals](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [Fios TV](https://www.verizon.com/business/products/internet/business-tv/)
- [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
- [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com)
Advance business intelligence
- [Overview](https://www.verizon.com/business/solutions/business-intelligence/)
- [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/)
- [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/)
- [Navigate new working models](#)[Navigate new working models](https://www.verizon.com)
Navigate new working models
- [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/)
- [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/)
- [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/)
- [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/)
- [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/)
- [Boost productivity](#)[Boost productivity](https://www.verizon.com)
Boost productivity
- [Overview](https://www.verizon.com/business/solutions/boost-productivity/)
- [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/)
- [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/)
- [Enable agility with 5G automation](https://www.verizon.com/business/solutions/boost-productivity/agility-via-5g-automation/)
- [Improve customer experience](#)[Improve customer experience](https://www.verizon.com)
Improve customer experience
- [Overview](https://www.verizon.com/business/solutions/customer-experience/)
- [Exceptional customer experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-retail/)
- [Outstanding venue experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-venues/)
- [Build customer trust by protecting data](https://www.verizon.com/business/solutions/customer-experience/build-customer-trust/)
- [Accelerate business growth](#)[Accelerate business growth](https://www.verizon.com)
Accelerate business growth
- [Overview](https://www.verizon.com/business/solutions/accelerate-growth/)
- [Grow with immersive experiences](https://www.verizon.com/business/solutions/accelerate-growth/immersive-experiences/)
- [Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/)
- [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/)
- [Secure your business](#)[Secure your business](https://www.verizon.com)
Secure your business
- [Overview](https://www.verizon.com/business/solutions/secure-your-business/)
- [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/)
- [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/)
- [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/)
- [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/)
- [What's new](#)[What's new](https://www.verizon.com)
What's new
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Go to all solutions](https://www.verizon.com/business/solutions/)
Insights Insights [Insights](https://www.verizon.com)
Insights
- [Why Verizon](#)[Why Verizon](https://www.verizon.com)
Why Verizon
- [Why choose us](https://www.verizon.com/business/why-verizon/)
- [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/)
- [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/)
- [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/)
- [Events and webinars](#)[Events and webinars](https://www.verizon.com)
Events and webinars
- [Enterprise](https://www.verizon.com/business/resources/events/enterprise/)
- [Small Business](https://www.verizon.com/business/resources/events/small-business/)
- [Public Sector](https://www.verizon.com/business/resources/events/public-sector/)
- [All events and webinars](https://www.verizon.com/business/resources/events/)
- [Popular topics](#)[Popular topics](https://www.verizon.com)
Popular topics
- [Distance learning](https://www.verizon.com/business/resources/distance-learning/)
- [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/)
- [Healthcare](https://www.verizon.com/business/resources/healthcare/)
- [Improving CX](https://www.verizon.com/business/resources/improving-cx/)
- [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/)
- [New workplace](https://www.verizon.com/business/resources/new-workplace/)
- [Public safety](https://www.verizon.com/business/resources/public-safety/)
- [Security strategies](https://www.verizon.com/business/resources/security-strategy/)
- [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/)
- [Featured resources](#)[Featured resources](https://www.verizon.com)
Featured resources
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/)
- [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/)
- [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/)
- [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/)
- [Customer success stories](#)[Customer success stories](https://www.verizon.com)
Customer success stories
- [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/)
- [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/)
- [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/)
- [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/)
- [All stories](https://www.verizon.com/business/resources/customer-success-stories/)
- [All insights](https://www.verizon.com/business/resources/)
[Log In](https://mblogin.verizonwireless.com/account/business/signin)
Close
[](https://www.verizon.com/business/support/carts/)
[](https://www.verizon.com/business/ "Verizon Business")
[Log In](https://mblogin.verizonwireless.com/account/business/signin)
Close
[](https://www.verizon.com/business/support/carts/)
Close
[Business](https://www.verizon.com/business/)
[Personal](https://www.verizon.com/)
Mobile Mobile [Mobile](https://www.verizon.com)
- [Mobile plans](#) [Mobile plans](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all plans](https://www.verizon.com/business/products/mobile/plans/)
- [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Complete](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/)
- [International services](https://www.verizon.com/business/products/plans/international/)
- [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options)
- [Go to all mobile](https://www.verizon.com/business/products/mobile/)
- [Phones](#) [Phones](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones)
- [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod)
- [Smartphone as a Service](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned)
- [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones)
- [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones)
- [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/)
- [Connected devices](#) [Connected devices](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Tablets](https://www.verizon.com/business/shop/products/devices/tablets)
- [Laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [5G devices](https://www.verizon.com/business/shop/products/devices/5g)
- [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
- [Brands](#) [Brands](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
Internet Internet [Internet](https://www.verizon.com)
- [Business Internet](#) [Business Internet](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/)
- [5G Business Internet](https://www.verizon.com/business/products/internet/5g/)
- [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/)
- [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/)
- [Business Internet On-the-Go](https://www.verizon.com/business/products/internet/portable-internet/)
- [More](#) [More](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/)
- [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [TechTeam support](https://www.verizon.com/business/products/internet/techteam/)
- [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/)
- [Equipment and devices](#) [Equipment and devices](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [TV](#) [TV](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Fios TV](https://www.verizon.com/business/products/business-tv/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [Fios TV](https://www.verizon.com/business/products/internet/business-tv/)
- [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
- [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com)
Advance business intelligence
- [Overview](https://www.verizon.com/business/solutions/business-intelligence/)
- [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/)
- [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/)
- [Navigate new working models](#)[Navigate new working models](https://www.verizon.com)
Navigate new working models
- [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/)
- [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/)
- [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/)
- [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/)
- [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/)
- [Boost productivity](#)[Boost productivity](https://www.verizon.com)
Boost productivity
- [Overview](https://www.verizon.com/business/solutions/boost-productivity/)
- [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/)
- [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/)
- [Enable agility with 5G automation](https://www.verizon.com/business/solutions/boost-productivity/agility-via-5g-automation/)
- [Improve customer experience](#)[Improve customer experience](https://www.verizon.com)
Improve customer experience
- [Overview](https://www.verizon.com/business/solutions/customer-experience/)
- [Exceptional customer experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-retail/)
- [Outstanding venue experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-venues/)
- [Build customer trust by protecting data](https://www.verizon.com/business/solutions/customer-experience/build-customer-trust/)
- [Accelerate business growth](#)[Accelerate business growth](https://www.verizon.com)
Accelerate business growth
- [Overview](https://www.verizon.com/business/solutions/accelerate-growth/)
- [Grow with immersive experiences](https://www.verizon.com/business/solutions/accelerate-growth/immersive-experiences/)
- [Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/)
- [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/)
- [Secure your business](#)[Secure your business](https://www.verizon.com)
Secure your business
- [Overview](https://www.verizon.com/business/solutions/secure-your-business/)
- [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/)
- [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/)
- [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/)
- [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/)
- [What's new](#)[What's new](https://www.verizon.com)
What's new
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Go to all solutions](https://www.verizon.com/business/solutions/)
Insights Insights [Insights](https://www.verizon.com)
Insights
- [Why Verizon](#)[Why Verizon](https://www.verizon.com)
Why Verizon
- [Why choose us](https://www.verizon.com/business/why-verizon/)
- [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/)
- [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/)
- [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/)
- [Events and webinars](#)[Events and webinars](https://www.verizon.com)
Events and webinars
- [Enterprise](https://www.verizon.com/business/resources/events/enterprise/)
- [Small Business](https://www.verizon.com/business/resources/events/small-business/)
- [Public Sector](https://www.verizon.com/business/resources/events/public-sector/)
- [All events and webinars](https://www.verizon.com/business/resources/events/)
- [Popular topics](#)[Popular topics](https://www.verizon.com)
Popular topics
- [Distance learning](https://www.verizon.com/business/resources/distance-learning/)
- [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/)
- [Healthcare](https://www.verizon.com/business/resources/healthcare/)
- [Improving CX](https://www.verizon.com/business/resources/improving-cx/)
- [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/)
- [New workplace](https://www.verizon.com/business/resources/new-workplace/)
- [Public safety](https://www.verizon.com/business/resources/public-safety/)
- [Security strategies](https://www.verizon.com/business/resources/security-strategy/)
- [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/)
- [Featured resources](#)[Featured resources](https://www.verizon.com)
Featured resources
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/)
- [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/)
- [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/)
- [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/)
- [Customer success stories](#)[Customer success stories](https://www.verizon.com)
Customer success stories
- [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/)
- [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/)
- [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/)
- [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/)
- [All stories](https://www.verizon.com/business/resources/customer-success-stories/)
- [All insights](https://www.verizon.com/business/resources/)
[Contact us](https://www.verizon.com/business/contact/)
[Support](https://www.verizon.com/business/support/)
Stores
- Back to stores
- [Find a Verizon Store](https://www.verizon.com/business/locations/search)
- [Request a Store Appointment](https://www.verizon.com/business/locations/appointment-search)
Close
- [USA (eng)](https://www.verizon.com/business/solutions/enterprise/)
- [Australia (eng)](https://www.verizon.com/business/en-au/)
- [Deutschland (de)](https://www.verizon.com/business/de-de/)
- [France (fr)](https://www.verizon.com/business/fr-fr/)
- [Great Britain (eng)](https://www.verizon.com/business/en-gb/)
- [Netherlands (eng)](https://www.verizon.com/business/en-nl/)
- [Singapore (eng)](https://www.verizon.com/business/en-sg/)
- [日本（日本語)](https://www.verizon.com/business/ja-jp/)
end of navigation menu
- [How AI uses speech analytics to transform call and contact centers](https://www.verizon.com/business/resources/articles/s/benefits-of-contact-and-call-center-speech-analytics-software/)
[1-877-297-7816](tel:1-877-297-7816)
[Contact Sales](https://www.verizon.com/business/contact/request-consultation/)
# How AI uses speech analytics to transform call and contact centers
Author: Satta Sarmah Hightower
When customers have a question or need to resolve a problem, they'll reach out to your company by email, social media or even in-person. That's why your contact center, also known as a call center, is one of your most important touchpoints for customer service. A report by [Microsoft](https://info.microsoft.com/rs/157-GQE-382/images/2018StateofGlobalCustomerServiceReport.pdf) indicates that 61% of consumers will abandon a company after a poor customer service experience, which may explain why companies are increasingly using AI-driven speech analytics to improve how they engage and serve customers.
### What is speech analytics?
Speech analytics is the process of analyzing words and phrases to gather data to help gain insights that can improve the customer interaction and experience. These analytics cover a variety of data points, including the call's topic, relevant keywords and phrases, the emotional language the agent and the customer convey, and the amount of talking during the call.
### How contact and call centers use speech analytics
The gathered data is then converted into text or transcripts for further analysis. Call center speech analytics can be used to better understand pain points that cause customers to abandon their purchase or leave a negative review about the company online.
The data can also be used to drive your company's business strategy. For example, if speech analytics in a bank's contact center unearths that many customers take twice as long to complete the bank's online loan application and reach out to the contact center for help, this could signal the bank needs to make changes in its online application process to improve the user experience. The data can also be used to provide insight into agent performance and where your company may need to invest more in training staff or in future process improvements to help agents work more efficiently.
Call center speech analytics are an invaluable tool for helping your business grow and strengthen long-term relationships with customers. And with the help of AI, these analytics can be more impactful.
### The power of AI-enhanced speech analytics
AI brings automation, speed and predictive insights to speech analytics. With the growing volume of data that companies must wade through, standard contact center technologies like CRMs or legacy call tracking software don't offer the advanced capabilities your company needs to make better use of its data.
AI helps businesses get real-time insights into interactions and identify patterns and trends that contribute to customer churn, leading to better agent and product performance and service delivery. For example, AI-enhanced analytics could enable a national retailer to automate quality monitoring in its contact centers, which could reduce the need for additional staff and potentially lead to cost savings for the company to reinvest in other business areas.
AI-enhanced analytics can also help your business reduce call volume by identifying patterns in repeat calls to help your company make improvements in its brick-and-mortar or online experiences, as well as improve training for agents to be more effective at solving customers' problems. In some cases, AI can provide insights in real time that agents can use to improve their customer interactions.
### Transform your contact center experience
In a world where every interaction produces a data point that companies can use to better understand their customers, AI is a powerful tool to help your business bridge the gap between what you know and what you don't.
To make the best use of contact and call center speech analytics, your company should start by creating a single source of truth for all the data across your organization. That means centralizing your data into a unified platform that integrates and analyzes information from multiple sources in a single location.
Along with these technology changes, your company also should equip contact center managers and agents with the tools and training they need to take full advantage of contact and call center speech analytics. Technical and non-technical business users alike need to become more data-aware and use the information at their disposal to help their companies achieve both short- and long-term business goals.
Together, with the power of AI and your staff's experience, institutional knowledge, and unique skill set, your company can fully leverage contact and call center speech analytics to meet customers' needs and deliver an experience that makes them more loyal to your brand.
Learn more about how Verizon’s [AI and speech analytics solutions](https://www.verizon.com/business/resources/customer-success-stories/large-retail-bank/) helped a large retail bank increase customer satisfaction.
*The author of this content is a paid contributor for Verizon.*
- Related articles
- Recently published
Related articles
### Let's connect.
Choose your country to view contact details.
United States
- [Argentina](https://www.verizon.com)
- [Australia](https://www.verizon.com)
- [Austria](https://www.verizon.com)
- [Belgium](https://www.verizon.com)
- [Brazil](https://www.verizon.com)
- [Canada](https://www.verizon.com)
- [Chile](https://www.verizon.com)
- [China](https://www.verizon.com)
- [Colombia](https://www.verizon.com)
- [Costa Rica](https://www.verizon.com)
- [Denmark](https://www.verizon.com)
- [Finland](https://www.verizon.com)
- [France](https://www.verizon.com)
- [Germany](https://www.verizon.com)
- [Hong Kong](https://www.verizon.com)
- [India](https://www.verizon.com)
- [Ireland](https://www.verizon.com)
- [Italy](https://www.verizon.com)
- [Japan](https://www.verizon.com)
- [Korea](https://www.verizon.com)
- [Luxembourg](https://www.verizon.com)
- [Mexico](https://www.verizon.com)
- [Netherlands](https://www.verizon.com)
- [New Zealand](https://www.verizon.com)
- [Norway](https://www.verizon.com)
- [Panama](https://www.verizon.com)
- [Portugal](https://www.verizon.com)
- [Singapore](https://www.verizon.com)
- [Spain](https://www.verizon.com)
- [Sweden](https://www.verizon.com)
- [Switzerland](https://www.verizon.com)
- [Taiwan](https://www.verizon.com)
- [United Kingdom](https://www.verizon.com)
- [United States](https://www.verizon.com)
- [Venezuela](https://www.verizon.com)
#### Sales
Call us at [+1-877-297-7816](tel:+1-877-297-7816)
[Contact a rep](https://enterprise.verizon.com/support/sales/)
#### Support
Manage your account or get tools and information.
[Sign in](https://sso.verizonenterprise.com/amserver/sso/login.go)
[More info](https://enterprise.verizon.com/support/)
Solutions
- [Mobile](https://www.verizon.com/business/products/mobile/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Network](https://www.verizon.com/business/products/networks/)
- [Security](https://www.verizon.com/business/products/security/)
- [Voice and collaboration](https://www.verizon.com/business/products/voice-collaboration/)
- [Contact centers and CX](https://www.verizon.com/business/products/contact-center-cx/)
- [Internet of Things](https://www.verizon.com/business/products/internet-of-things/)
- [Fleet management](https://www.verizonconnect.com/?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](https://www.verizon.com/business/products/5g-edge/)
- [Solutions by industry](https://www.verizon.com/business/solutions/industry/)
- [Small Business](https://www.verizon.com/business/solutions/small-business/)
- [Enterprise](https://www.verizon.com/business/solutions/enterprise/)
- [Public Sector](https://www.verizon.com/business/solutions/public-sector/)
Shop
- [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones)
- [Business Devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Apple](https://www.verizon.com/business/shop/products/devices/all-devices/brand/apple)
- [Samsung](https://www.verizon.com/business/shop/products/devices/all-devices/brand/samsung)
- [Google](https://www.verizon.com/business/shop/products/devices/all-devices/brand/google)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
- [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/)
- [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod)
- [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/)
- [5G Business Internet](https://www.verizon.com/business/products/internet/5g/)
- [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/)
- [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/)
- [Mobile deals](https://www.verizon.com/business/products/mobile/deals/)
- [Internet deals](https://www.verizon.com/business/products/internet/deals/)
Contact for sales
- [Contact overview](https://www.verizon.com/business/contact/)
- [Request a call](https://www.verizon.com/business/contact/request-consultation/)
- [Wireless store appointment](https://www.verizon.com/business/locations/appointment-search)
- [Virtual appointment](https://www.verizon.com/business/locations/appointment-search)
- [Real estate inquiry form](https://www.verizon.com/business/support/real-estate-inquiry-form/)
- [Building Demolition inquiry form](https://vendorportal.verizon.com/vendorportal/invite/#/demolition-form)
Support
- [Support overview](https://www.verizon.com/business/support/)
- [Log in](https://mblogin.verizonwireless.com/account/business/signin)
- [Register for My Business](https://www.verizon.com/business/my-business/)
- [Store locator](https://www.verizon.com/business/locations/search)
- [Fios order status](https://www.verizon.com/whatsnext/business/OrderStatus/WNBLogin.aspx)
- [Tasks without logging in](https://www.verizon.com/business/support/business-quick-links/)
- [Check network status](https://www.verizon.com/support/check-network-status/)
- [Verizon Enterprise Center](https://www.verizon.com/business/support/vec/)
- [Public Sector support](https://www.verizon.com/business/support/public-sector/contact-us/)
- [Accessibility](https://www.verizon.com/accessibility/)
Programs
- [Verizon Partner Solutions](https://www.verizon.com/business/verizonpartnersolutions/)
- [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/)
- [Systems Integrator partners](https://www.verizon.com/business/resources/systems-integrator-partners/)
- [For property managers](https://communities.verizon.com/)
- [Device trade-in](https://www.verizon.com/business/products/mobile/trade-in/)
- [Wireless return policy](https://www.verizon.com/business/support/account-maintenance-and-management/orders-and-purchase-management/return-policy/)
- [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/)
- [Refer a business](https://vz.massleadmgmt.com/site/COMRAB2)
About Verizon
- [About us](https://www.verizon.com/about/)
- [Our company](https://www.verizon.com/about/our-company/)
- [Corporate responsibility](https://www.verizon.com/about/responsibility/)
- [Verizon Foundation](https://www.verizon.com/about/responsibility/giving-and-grants/)
- [Careers](https://mycareer.verizon.com/)
- [News](https://www.verizon.com/about/news/)
- [Investors](https://www.verizon.com/about/investors/)
- [Why Verizon](https://www.verizon.com/business/why-verizon/)
Resources
- [Resources and insights](https://www.verizon.com/business/resources/)
- [Report a security vulnerability](https://www.verizon.com/info/reportsecurityvulnerability/)
- [WEA Compatibility](https://www.verizon.com/support/wireless-emergency-alerts-compatible-devices/)
- [Service Guide](https://www.verizon.com/business/publications/service_guide/)
Follow Verizon
- [linkedin](https://www.linkedin.com/company/verizonbusiness "Opens New Window")
- [facebook-official](https://www.facebook.com/verizonbusiness "Opens New Window")
- [twitter](https://twitter.com/verizonbusiness/ "Opens New Window")
- [you-tube](https://www.youtube.com/channel/UCL9bd7Pw6c_HXXusLswHGYw "Opens New Window")
- [instagram](https://www.instagram.com/verizonbusiness "Opens New Window")
Opt In
- [Sign up for email alerts](https://www.verizon.com/business/opt-in/)
[](https://www.verizon.com/business/ "Verizon Home Page")
- [Site map](https://www.verizon.com/business/site-map/)
- [Terms & Conditions](https://www.verizon.com/about/terms-conditions/overview/)
- [Privacy Policy](https://www.verizon.com/about/privacy/)
- [California Privacy Notice](https://www.verizon.com/about/privacy/full-privacy-policy?scrollto=index-1#acc-item-55)
- [Health Privacy Notice](https://www.verizon.com/about/privacy/health-privacy-notice)
- [Your Privacy Choices](https://www.verizon.com/privacy/your-privacy-choices)
- [Accessibility](https://www.verizon.com/accessibility/)
- [About Our Ads](https://www.verizon.com/about/privacy/about-our-ads)
- [Open Internet](https://www.verizon.com/about/our-company/open-internet)
- [Analytics](https://marketingplatform.google.com/about/analytics/terms/us/)
© 2026 Verizon
↑