Online collaboration tools should break down silos, not construct them. This is one of the things that make the silos caused by incompatible tools so exasperating. Although there are plenty of options, often the most popular tools come with the biggest headaches, ranging from gaping security holes and incompatibility with employee devices to upfront payment and maintenance. The last thing the IT team wants or needs are more new tools with incompatible features that create needless work and expenditures.
But for most organizations, the greatest challenge is also the most intangible—the general, creeping collaboration tool fatigue that threatens to burn out employees who already have a lot of new ground to navigate. Collaboration tool fatigue is especially problematic because it is so hard to measure. If employees feel distracted, disgruntled, and frustrated or unable to interact with their peers, they will simply find workarounds—or they will stop trying so hard to communicate and collaborate.
In the past, the solution to collaboration fatigue would have been draconian: choose and mandate a small suite of tools and ban all the others. But that approach doesn't fly today.
Collaboration tools that have low usage and don't play well with others are essentially useless. Instead, new tools that integrate nicely with the business's existing suite of apps and tools have already passed the first test toward acceptance.