With AI and humans working together, organizations should see improvements in productivity, since humans and AI enhanced with 5G could make overall business operations more efficient and create a better work-life balance for employees.
Humans and AI could enable the reliance on machines to perform jobs humans once had to do manually. Whether it is studying computer logs looking for false security alerts or traveling to a remote worksite for meter readings, AI offers the potential for real-time monitoring at a faster rate, freeing up the human employee for other duties.
For example, AI monitoring a pipeline project might detect a leak or a breach, 5G can be used to send that data to an employee instantly, and a drone investigating the problem might be manned from an office computer, which, in turn, might let the human make the correct call quickly to mitigate the situation. The employee in this situation would not have to travel to the location, which could be hundreds of miles away, to remediate the issue.
Thanks to data, AI can be hyper-targeted both for the job and the individual. A chatbot, for example, could be programmed to answer a list of specific questions from a customer and then directed to another AI program that goes into greater detail on a topic or to call a human employee when the problem requires a more nuanced approach. Or it can be programmed to detect and fix errors in manufacturing plants. Many companies require an employee to be on call during off-work hours to handle customer problems or system errors. AI has the potential to handle the more menial of these tasks and knows when to contact the on-call employee for something out of its scope.