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Internet Internet [Internet](https://www.verizon.com)
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- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
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Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
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- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
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- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
- [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com)
Advance business intelligence
- [Overview](https://www.verizon.com/business/solutions/business-intelligence/)
- [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/)
- [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/)
- [Navigate new working models](#)[Navigate new working models](https://www.verizon.com)
Navigate new working models
- [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/)
- [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/)
- [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/)
- [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/)
- [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/)
- [Boost productivity](#)[Boost productivity](https://www.verizon.com)
Boost productivity
- [Overview](https://www.verizon.com/business/solutions/boost-productivity/)
- [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/)
- [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/)
- [Enable agility with 5G automation](https://www.verizon.com/business/solutions/boost-productivity/agility-via-5g-automation/)
- [Improve customer experience](#)[Improve customer experience](https://www.verizon.com)
Improve customer experience
- [Overview](https://www.verizon.com/business/solutions/customer-experience/)
- [Exceptional customer experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-retail/)
- [Outstanding venue experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-venues/)
- [Build customer trust by protecting data](https://www.verizon.com/business/solutions/customer-experience/build-customer-trust/)
- [Accelerate business growth](#)[Accelerate business growth](https://www.verizon.com)
Accelerate business growth
- [Overview](https://www.verizon.com/business/solutions/accelerate-growth/)
- [Grow with immersive experiences](https://www.verizon.com/business/solutions/accelerate-growth/immersive-experiences/)
- [Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/)
- [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/)
- [Secure your business](#)[Secure your business](https://www.verizon.com)
Secure your business
- [Overview](https://www.verizon.com/business/solutions/secure-your-business/)
- [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/)
- [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/)
- [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/)
- [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/)
- [What's new](#)[What's new](https://www.verizon.com)
What's new
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Go to all solutions](https://www.verizon.com/business/solutions/)
Insights Insights [Insights](https://www.verizon.com)
Insights
- [Why Verizon](#)[Why Verizon](https://www.verizon.com)
Why Verizon
- [Why choose us](https://www.verizon.com/business/why-verizon/)
- [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/)
- [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/)
- [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/)
- [Events and webinars](#)[Events and webinars](https://www.verizon.com)
Events and webinars
- [Enterprise](https://www.verizon.com/business/resources/events/enterprise/)
- [Small Business](https://www.verizon.com/business/resources/events/small-business/)
- [Public Sector](https://www.verizon.com/business/resources/events/public-sector/)
- [All events and webinars](https://www.verizon.com/business/resources/events/)
- [Popular topics](#)[Popular topics](https://www.verizon.com)
Popular topics
- [Distance learning](https://www.verizon.com/business/resources/distance-learning/)
- [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/)
- [Healthcare](https://www.verizon.com/business/resources/healthcare/)
- [Improving CX](https://www.verizon.com/business/resources/improving-cx/)
- [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/)
- [New workplace](https://www.verizon.com/business/resources/new-workplace/)
- [Public safety](https://www.verizon.com/business/resources/public-safety/)
- [Security strategies](https://www.verizon.com/business/resources/security-strategy/)
- [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/)
- [Featured resources](#)[Featured resources](https://www.verizon.com)
Featured resources
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/)
- [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/)
- [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/)
- [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/)
- [Customer success stories](#)[Customer success stories](https://www.verizon.com)
Customer success stories
- [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/)
- [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/)
- [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/)
- [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/)
- [All stories](https://www.verizon.com/business/resources/customer-success-stories/)
- [All insights](https://www.verizon.com/business/resources/)
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Close
[Business](https://www.verizon.com/business/)
[Personal](https://www.verizon.com/)
Mobile Mobile [Mobile](https://www.verizon.com)
- [Mobile plans](#) [Mobile plans](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Shop all plans](https://www.verizon.com/business/products/mobile/plans/)
- [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Complete](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/)
- [International services](https://www.verizon.com/business/products/plans/international/)
- [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options)
- [Go to all mobile](https://www.verizon.com/business/products/mobile/)
- [Phones](#) [Phones](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones)
- [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod)
- [Smartphone as a Service](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned)
- [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones)
- [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones)
- [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/)
- [Connected devices](#) [Connected devices](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Tablets](https://www.verizon.com/business/shop/products/devices/tablets)
- [Laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [5G devices](https://www.verizon.com/business/shop/products/devices/5g)
- [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
- [Brands](#) [Brands](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
Internet Internet [Internet](https://www.verizon.com)
- [Business Internet](#) [Business Internet](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Shop all Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/)
- [5G Business Internet](https://www.verizon.com/business/products/internet/5g/)
- [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/)
- [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/)
- [Business Internet On-the-Go](https://www.verizon.com/business/products/internet/portable-internet/)
- [More](#) [More](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/)
- [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [TechTeam support](https://www.verizon.com/business/products/internet/techteam/)
- [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/)
- [Equipment and devices](#) [Equipment and devices](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [TV](#) [TV](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Fios TV](https://www.verizon.com/business/products/business-tv/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/how-virtual-hold-technology-can-boost-customer-satisfaction/)
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [Fios TV](https://www.verizon.com/business/products/internet/business-tv/)
- [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
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# How virtual hold technology can boost customer satisfaction
Author: Lauren McMenemy
Date published: October 10, 2025
[](https://www.verizon.com)
Even in a world in disarray, the customer is still king—but customers are [flooding call centers for hel](https://www.wsj.com/articles/calls-to-companies-rise-amid-coronavirus-but-operators-arent-standing-by-11585483200)p, only to be met with messages saying that help is unavailable because of an unprecedented number of inquiries.
Pandemic notwithstanding, call center efficiency is a priority, as inefficient call centers risk driving customers to competitors. By deploying virtual hold technology or a queue management system, businesses can keep customers happy—and keep their business.
## Long waits lose customers
Poor call center management compromises the customer's contact center experience. The problem could be a lack of properly skilled agents: According to [HubSpot](https://blog.hubspot.com/sales/live-chat-go-to-market-flaw), 33% of customers say that waiting on hold for the next available representative is the most frustrating aspect of getting customer service help. It could also be improper routing: Another 33% of HubSpot respondents said that repeating information over and over to multiple support representatives was their biggest frustration.
Customers hate waiting and hate repeating themselves, and inefficient contact centers make them do both. Customers left hanging on the phone grow more frustrated with every passing minute. Make them wait too long, and they'll just hang up, leaving their issues unresolved. Leave enough of those issues unresolved, and a customer might not remain a customer.
## Virtual technology, real fixes
Virtual hold technology and queue management systems are designed to streamline contact center workflows. They can adjust resources in response to changing call volumes and better manage traffic spikes to improve the customer experience.
When wait times are long, queue management systems let callers who meet certain criteria hang up and receive a callback once call volume has subsided. The caller is placed in a virtual queue and automatically receives a call when their turn comes up. Businesses can set a wait-time limit, after which the customer is placed into callback, and a limit on the number of callers in a virtual queue. Callers who stay on the line will see shorter wait times, which should reduce the rate of abandoned calls. And deferred calls from peak traffic times can help fill the troughs when new traffic is low.
For [Forbes](https://www.forbes.com/sites/christopherelliott/2019/11/22/call-back-systems-rise/#787faaa73de7), Christopher Elliot writes that callback systems can also:
- Connect customers to agents who already understand their issue
- Cut time-to-answer and call abandonment rates
- Reduce call length, as customers don't have to spend as much time explaining their problems
- Reduce phone costs, because virtual queueing time does not incur telephone charges
Interest in virtual hold systems continues to grow: The value of the queue management market is [projected to reach](https://www.prnewswire.com/news-releases/queue-management-system-market-forecast-to-2027---covid-19-impact-and-global-analysis-by-type--component--application-301071238.html) almost $619 million by 2027.
Deploying virtual hold technology can improve the customer experience and deliver a significant return on investment. Bain & Company asserts that businesses can [grow revenues](https://www.bain.com/insights/are-you-experienced-infographic/) between 4% and 8% above their market when they prioritize the customer service experience.
## Choosing the right system
Before examining your options, first identify the issues within your contact centers. Are your hold times too long? Do you lack the right information about your customers? Is agent availability inconsistent?
When vetting vendors, ask them about:
- Total calls offered to the queue
- Total calls handled by agents
- Average handle time
- Total abandons
- Average answer speed
- Agent staffing levels
Ask about analytics, too; a robust call queue management system will let you measure the success and efficiency of your contact center. You can gauge a virtual hold system's impact on the customer experience by looking at analytics such as average speed to answer, the abandonment rate and an increase in calls answered within service-level targets. You can also look at the customer satisfaction score and the net promoter score to measure a system's worth.
Queue management and voice callback technology can help improve contact center performance and help agents provide customers with a more efficient resolution process. When a call center's this efficient, everyone wins.
Find out how Verizon's [Voice Call Back - Cloud services](https://www.verizon.com/business/products/contact-center-cx/voice-services/voice-call-back-cloud/) can empower your customers and upgrade their experience.
*The author of this content is a paid contributor for Verizon.*
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