Creating your bionic
organization now:
How, who, where  

  • So how do you go about creating a bionic organization? BCG’s Diana Dosik says, “Many things that are done by humans today will likely be done by AI and machines in the future.” As a result of human-tech augmentation, many of today's human-operated processes will be more human designed.

    It’s clear that the nature of work is transforming. It is also clear that what has worked in the past will not work in the future. Previously, organizations have focused on standardization and routines to reduce costs and replace human effort; in the future they will focus on enabling greater human productivity and creativity, to solve problems we do not yet know exist.

    If you want to succeed in the future, creating a bionic company to maximize the potential of digitization by harmonizing technology, employees and organizations is going to be critical. There are two key areas to consider here: 

    First, it’s critical to strengthen your focus on technology—specifically, your data and digital platforms. You need to:

    • Embed data-driven business decisions to determine the everyday work routine
    • Combine internal and external data sets to derive deeper insights
    • Emphasize data integration, analytics and governance as core capabilities of company success

    Second, you need to focus on forging the relationships between humans and machines, as well as recrafting the relationships between humans. You need to: 

    • Design human and machine interactions to get the best out of both sides
    • Shift repetitive tasks and simple decision-making to machines
    • Enable employees to focus their time on tasks that require empathy, creativity and cooperation
    • Redesign teams so that they can work autonomously and nimbly in reaction to quickly shifting business landscapes

  • Figure 1