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Alcatel GO FLIP™ V - Support Overview

Find device-specific support and online tools for your Alcatel GO FLIP™ V.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Alcatel GO FLIP V - Activate / Set Up Device

Here's how to quickly navigate through the initial activation setup screens on your GO FLIP V.

Alcatel GO FLIP V User Guide (PDF)

This User Guide can help you get the most out of your Alcatel GO FLIP V. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Alcatel GO FLIP V - Transfer Contacts to Device

Here's how transfer contacts to your GO FLIP V via Verizon Cloud, email or text messaging.

Alcatel GO FLIP™ V - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your GO FLIP V and a computer.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Alcatel GO FLIP V - Insert / Remove Battery

Here's how to insert / remove the battery on your GO FLIP V.

Alcatel GO FLIP V - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Stand By Time, etc.) for your GO FLIP V and some tips for saving power.

Bluetooth

Alcatel GO FLIP V - Delete Paired Bluetooth Connection

Here's how to delete paired Bluetooth devices from your GO FLIP V.

Alcatel GO FLIP V - Send Contact via Bluetooth

Here's how to send a contact from your GO FLIP V to another device via Bluetooth.

Alcatel GO FLIP V - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your GO FLIP V on or off and make it visible to other devices for pairing.

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Alcatel GO FLIP V - Answer Options

Here's how to change the way your GO FLIP V answers calls.

Alcatel GO FLIP V - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail on your GO FLIP V.

Alcatel GO FLIP V - Call a Number

Here's how to make a call from your GO FLIP V.

Alcatel GO FLIP V - Delete Call History

Here's how to delete call history from your GO FLIP V.

Alcatel GO FLIP V - Redial

Here's how to redial a recently called number from your GO FLIP V.

Alcatel GO FLIP V - Reset Call Timers

Here's how to reset the call timers on your GO FLIP V.

Alcatel GO FLIP V - Speed Dial

Here's how to add a speed dial on your GO FLIP V.

Alcatel GO FLIP V - View Call History

Here's how to view the call history on your GO FLIP V.

Alcatel GO FLIP V - View Call Timers

Here's how to view call timers on your GO FLIP V.

Alcatel GO FLIP™ V - Place a Conference Call

Here's how to make a conference call on your GO FLIP V.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Alcatel GO FLIP V - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your GO FLIP V.

Alcatel GO FLIP V - Record and Send Video via Messaging

Here's how to record and send a video from your GO FLIP V.

Alcatel GO FLIP V - Save a Picture / Video Message

Here's how to save a picture or video attachment on your GO FLIP V.

Alcatel GO FLIP V - Send Existing Picture via Messaging

Here's how to send a saved picture message from your GO FLIP V.

Alcatel GO FLIP V - Send Existing Video via Messaging

Here's how to send a saved video message from your GO FLIP V.

Alcatel GO FLIP V - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your GO FLIP V.

Alcatel GO FLIP V - View Pictures / Videos

Here's how to view pictures and video files on your GO FLIP V.

Alcatel GO FLIP™ V - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your GO FLIP V and a computer.

Alcatel GO FLIP™ V - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos on your GO FLIP V from internal memory to an SD / memory card.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Alcatel GO FLIP V - Add a Contact

Here's how to add a contact on your GO FLIP V.

Alcatel GO FLIP V - Delete a Contact

Here's how to delete a contact from your GO FLIP V.

Alcatel GO FLIP V - Edit a Contact

Here's how to edit a contact on your GO FLIP V.

Alcatel GO FLIP V - Send Contact via Bluetooth

Here's how to send a contact from your GO FLIP V to another device via Bluetooth.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Data

Alcatel GO FLIP V - Allow / Deny Data Roaming

Here's how to turn data roaming for your GO FLIP V on or off.

Alcatel GO FLIP V - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your GO FLIP V.

Alcatel GO FLIP V - Turn Data On / Off

Here's how to turn mobile data for your GO FLIP V on or off.

Date & Time

Alcatel GO FLIP V - Set Date and Time

Here's how to set the date and/or time on your GO FLIP V.

Device ID & Info

Alcatel GO FLIP V - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) on your GO FLIP V.

Alcatel GO FLIP V - View Phone Number

Here's how to view the phone number programmed into your GO FLIP V.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Alcatel GO FLIP V - Adjust Backlight

Here's how to adjust the back-lighting for the keypad and screen of your GO FLIP V.

Alcatel GO FLIP V - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Menu layout, Font size, etc.) for your GO FLIP V.

Alcatel GO FLIP V - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on or off for your GO FLIP V.

Alcatel GO FLIP™ V - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your GO FLIP V.

Email/Gmail

Alcatel GO FLIP V - Add Personal Email Account

Here's how to add an email account to your GO FLIP V.

Alcatel GO FLIP V - Compose and Send Email Message

Here's how to write and send an email message from your GO FLIP V.

Alcatel GO FLIP V - Delete Email Messages

Here's how to delete email messages from your GO FLIP V.

Alcatel GO FLIP V - Email Account Data Usage Settings

Here's how to modify data usage options for the email account on your GO FLIP V.

Alcatel GO FLIP V - Email Account Notification Settings

Here's how to manage notifications for the personal email account on your GO FLIP V.

Alcatel GO FLIP V - Email Account Signature Settings

Here's how to create or edit the email signature on your GO FLIP V.

Alcatel GO FLIP V - Email Account Sync Frequency Settings

Here's how to adjust the email sync frequency settings on your GO FLIP V.

Alcatel GO FLIP V - Remove an Email Account

Here's how to remove a personal email account on your GO FLIP V.

Alcatel GO FLIP V - View and Reply to an Email Message

Here's how to view and reply to an email message from your GO FLIP V.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

Alcatel GO FLIP V - Turn GPS Location On / Off

Here's how to turn your location on or off for your GO FLIP V.

Home Screen

Alcatel GO FLIP V - Set Shortcut

Here's how to set and assign keypad shortcuts on your GO FLIP V.

Hotspot

Alcatel GO FLIP V - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your GO FLIP V.

Alcatel GO FLIP V - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., Wi-Fi name, password etc.) for your GO FLIP V.

Alcatel GO FLIP V - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your GO FLIP V on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Alcatel GO FLIP V - Allow / Block Browser Cookies

Here's how to allow or block browser cookies on your GO FLIP V.

Alcatel GO FLIP V - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your GO FLIP V, view this.

Alcatel GO FLIP V - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your GO FLIP V.

Alcatel GO FLIP V - Open Web Browser

Here's how to access the web browser on your GO FLIP V.

Language

Alcatel GO FLIP V - Language Selection

Here's how to change the language on your GO FLIP V from English to Spanish and vice versa.

Lock, Unlock, Password & Security

Alcatel GO FLIP V - Set Up Phone Lock

Here's how to create a PIN to secure your GO FLIP V.

Alcatel GO FLIP V - Unlock Screen

Here's how to unlock the screen on your GO FLIP V.

Memory/Storage

Alcatel GO FLIP V - Check Device Storage

Here's how to free up space if your GO FLIP V runs slow or crashes or resets, or you can't save media.

Alcatel GO FLIP V - Format SD / Memory Card

Here's how to format (erase) your SD / memory card on your GO FLIP V.

Alcatel GO FLIP V - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your GO FLIP V.

Alcatel GO FLIP V - Memory Save Location

Here's how to change the location where your GO FLIP V saves media files.

Alcatel GO FLIP™ V - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos on your GO FLIP V from internal memory to an SD / memory card.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

Alcatel GO FLIP V - Play Music Files

Here's how to play music files on your GO FLIP V.

Operating System & Software

Alcatel GO FLIP V Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your GO FLIP V, including current security patches.

Alcatel GO FLIP™ V - Install Device Software Updates

Here's how to check for and install software updates for your GO FLIP V.

Alcatel GO FLIP™ V - View Software Version

Here's how to view the software version on your GO FLIP V.

SIM Card

Alcatel GO FLIP V - Enable / Disable / Modify SIM PIN

Here's how to modify or turn the SIM PIN for your GO FLIP V on or off.

Alcatel GO FLIP V - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your GO FLIP V.

Alcatel GO FLIP V - Remove SIM Card

Here's how to remove the SIM card from your GO FLIP V.

Alcatel GO FLIP V - View SIM Card Number

Here's how to view your SIM card number associated with your GO FLIP V.

Sounds, Volume & Audio

Alcatel GO FLIP V - Save a Ringtone

Here's how to save a stored music file on your GO FLIP V as a ringtone.

Alcatel GO FLIP V - Set Ringtones / Alert Sounds

Here's how to select or change the ringtones / alert sounds on your GO FLIP V.

Alcatel GO FLIP V - Use Speakerphone

Here's how to use the speakerphone function on your GO FLIP V.

Alcatel GO FLIP V - Volume Controls

Here's how to adjust volume on your GO FLIP V if it won't vibrate or ring when getting messages or alerts.

Text & Multimedia Messaging

Alcatel GO FLIP V - Auto Receive Messages

Here's how to enable auto receive if your GO FLIP V is not receiving multimedia (picture / video) messages.

Alcatel GO FLIP V - Create and Send a Text Message

Here's how to compose and send a text message from your GO FLIP V.

Alcatel GO FLIP V - Delete Messages

Here's how to delete text messages on your GO FLIP V.

Alcatel GO FLIP V - Record and Send Video via Messaging

Here's how to record and send a video from your GO FLIP V.

Alcatel GO FLIP V - Save a Picture / Video Message

Here's how to save a picture or video attachment on your GO FLIP V.

Alcatel GO FLIP V - Send Existing Picture via Messaging

Here's how to send a saved picture message from your GO FLIP V.

Alcatel GO FLIP V - Send Existing Video via Messaging

Here's how to send a saved video message from your GO FLIP V.

Alcatel GO FLIP V - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your GO FLIP V.

Alcatel GO FLIP V - Text Message Signature

Here's how to add, remove or edit the text message signature on your GO FLIP V.

Alcatel GO FLIP V - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your GO FLIP V.

Alcatel GO FLIP V - View Text Messages

Here's how to view text messages on your GO FLIP V.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

Alcatel GO FLIP V - Capture a Screenshot

Here's how to capture and view a screenshot with your GO FLIP V.

Visual & Hearing Accessibility

Alcatel GO FLIP V - Manage TTY Settings

Here's how to change the TTY settings on your GO FLIP V.

Alcatel GO FLIP V - Turn Hearing Aid Support On / Off

Here's how to use your GO FLIP V with a compatible hearing aid.

Wallpapers/Theme

Alcatel GO FLIP V - Set Wallpaper

Here's how to set the wallpaper on your GO FLIP V.

Wi-Fi & Network

Alcatel GO FLIP V - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your GO FLIP V.

Alcatel GO FLIP V - Check Device Storage

Here's how to free up space if your GO FLIP V runs slow or crashes or resets, or you can't save media.

Alcatel GO FLIP V - Network Mode Settings

If your GO FLIP V is having issues with calls, messages or data services, view this info.

Alcatel GO FLIP V - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your GO FLIP V.

Alcatel GO FLIP V - Tethered Modem Connection

Here's how to share the internet connection of your GO FLIP V with another device via Bluetooth or USB.

Alcatel GO FLIP V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your GO FLIP V.

Alcatel GO FLIP V - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your GO FLIP V on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55