Alcatel GO FLIP V - Support Overview

Activation, Setup & User Guides

Alcatel GO FLIP V User Guide (PDF)

This User Guide can help you get the most out of your Alcatel GO FLIP V. Learn about set up, advanced feature use and navigation.

Alcatel GO FLIP™ V - Activate / Set Up Device

Here's how to quickly navigate through the initial activation setup screens on your GO FLIP V.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Alcatel GO FLIP V - Transfer Contacts to Device

Here's how transfer contacts to your GO FLIP V via Verizon Cloud, email or text messaging.

Alcatel GO FLIP™ V - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your GO FLIP V and a computer.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files - Basic Phones

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Basics

Alcatel GO FLIP V Simulator: Charging Your Phone

Learn how to charge your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Getting to know the back of your device

Discover more about the back of your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Getting to know the front of your device

An interactive map of the Home screen and buttons on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Alcatel Avalon V.

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Alcatel GO FLIP V - Insert / Remove Battery

Here's how to insert / remove the battery on your GO FLIP V.

Alcatel GO FLIP™ V - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Stand By Time, etc.) for your GO FLIP V and some tips for saving power.

Bluetooth

Alcatel GO FLIP V - Send Contact via Bluetooth

Here's how to send a contact from your GO FLIP V to another device via Bluetooth.

Alcatel GO FLIP V - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your GO FLIP V on or off and make it visible to other devices for pairing.

Alcatel GO FLIP V Simulator: Pairing with a Bluetooth® Device

See how to pair your Alcatel Avalon V with your Bluetooth device.

Alcatel GO FLIP™ V - Delete Paired Bluetooth® Connection

Here's how to delete paired Bluetooth devices from your GO FLIP V.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Alcatel GO FLIP V Simulator: Calling a Contact

An interactive guide on how to call a contact using your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Calling a New Number

Discover how to use your Alcatel Avalon V to call a new number.

Alcatel GO FLIP V Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Using speakerphone

Discover how to use the speakerphone on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Alcatel Avalon V.

Alcatel GO FLIP™ V - Answer Options

Here's how to change the way your GO FLIP V answers calls.

Alcatel GO FLIP™ V - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail on your GO FLIP V.

Alcatel GO FLIP™ V - Call a Number

Here's how to make a call from your GO FLIP V.

Alcatel GO FLIP™ V - Delete Call History

Here's how to delete call history from your GO FLIP V.

Alcatel GO FLIP™ V - Place a Conference Call

Here's how to make a conference call on your GO FLIP V.

Alcatel GO FLIP™ V - Redial

Here's how to redial a recently called number from your GO FLIP V.

Alcatel GO FLIP™ V - Reset Call Timers

Here's how to reset the call timers on your GO FLIP V.

Alcatel GO FLIP™ V - Speed Dial

Here's how to add a speed dial on your GO FLIP V.

Alcatel GO FLIP™ V - View Call History

Here's how to view the call history on your GO FLIP V.

Alcatel GO FLIP™ V - View Call Timers

Here's how to view call timers on your GO FLIP V.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Alcatel GO FLIP V Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Recording a Video

Learn how to record a video using your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Taking a Picture

Discover how to take a photo using your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Alcatel Avalon V.

Alcatel GO FLIP™ V - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your GO FLIP V.

Alcatel GO FLIP™ V - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your GO FLIP V and a computer.

Alcatel GO FLIP™ V - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos on your GO FLIP V from internal memory to an SD / memory card.

Alcatel GO FLIP™ V - Record and Send Video via Messaging

Here's how to record and send a video from your GO FLIP V.

Alcatel GO FLIP™ V - Save a Picture / Video Message

Here's how to save a picture or video attachment on your GO FLIP V.

Alcatel GO FLIP™ V - Send Existing Picture via Messaging

Here's how to send a saved picture message from your GO FLIP V.

Alcatel GO FLIP™ V - Send Existing Video via Messaging

Here's how to send a saved video message from your GO FLIP V.

Alcatel GO FLIP™ V - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your GO FLIP V.

Alcatel GO FLIP™ V - View Pictures / Videos

Here's how to view pictures and video files on your GO FLIP V.

Camera Settings Support

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Alcatel GO FLIP V - Send Contact via Bluetooth

Here's how to send a contact from your GO FLIP V to another device via Bluetooth.

Alcatel GO FLIP V Simulator: Adding a Contact

Learn how to add a new contact to your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Alcatel Avalon V.

Alcatel GO FLIP™ V - Add a Contact

Here's how to add a contact on your GO FLIP V.

Alcatel GO FLIP™ V - Delete a Contact

Here's how to delete a contact from your GO FLIP V.

Alcatel GO FLIP™ V - Edit a Contact

Here's how to edit a contact on your GO FLIP V.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Data

Alcatel GO FLIP™ V - Allow / Deny Data Roaming

Here's how to turn data roaming for your GO FLIP V on or off.

Alcatel GO FLIP™ V - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your GO FLIP V.

Alcatel GO FLIP™ V - Turn Data On / Off

Here's how to turn mobile data for your GO FLIP V on or off.

Date & Time

Alcatel GO FLIP™ V - Set Date and Time

Here's how to set the date and/or time on your GO FLIP V.

Device ID & Info

Alcatel GO FLIP™ V - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) on your GO FLIP V.

Alcatel GO FLIP™ V - View Phone Number

Here's how to view the phone number programmed into your GO FLIP V.

Device Settings

Alcatel GO FLIP V - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Menu layout, Font size, etc.) for your GO FLIP V.

Alcatel GO FLIP V Simulator: Accessing Settings

Explore how to access settings on your Alcatel Avalon V to change alert sounds, turn off GPS and more.

Alcatel GO FLIP V Simulator: Adding an Account

Explore how to add an account on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Alcatel Avalon V by adjusting the screen timeout.

Alcatel GO FLIP V Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Changing the Ringtone

Learn how to change the ringtone on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Configuring Location Settings

Learn how to manage location settings on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Managing Data Usage

Discover how to manage data usage on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Removing an Account

Explore how to remove an account on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Setting the Phone to Silent

Explore ways to mute your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Alcatel Avalon V to Airplane mode.

Alcatel GO FLIP™ V - Adjust Backlight

Here's how to adjust the back-lighting for the keypad and screen of your GO FLIP V.

Alcatel GO FLIP™ V - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on or off for your GO FLIP V.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Email/Gmail

Alcatel GO FLIP V - View and Reply to an Email Message

Here's how to view and reply to an email message from your GO FLIP V.

Alcatel GO FLIP V Simulator: Forwarding an Email

Learn how to forward an email on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Replying to an Email

Discover how to reply to an email on your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Sending an Email to a Group

See how to send a group email on your Alcatel Avalon V.

Alcatel GO FLIP™ V - Add Personal Email Account

Here's how to add an email account to your GO FLIP V.

Alcatel GO FLIP™ V - Compose and Send Email Message

Here's how to write and send an email message from your GO FLIP V.

Alcatel GO FLIP™ V - Delete Email Messages

Here's how to delete email messages from your GO FLIP V.

Alcatel GO FLIP™ V - Email Account Data Usage Settings

Here's how to modify data usage options for the email account on your GO FLIP V.

Alcatel GO FLIP™ V - Email Account Notification Settings

Here's how to manage notifications for the personal email account on your GO FLIP V.

Alcatel GO FLIP™ V - Email Account Signature Settings

Here's how to create or edit the email signature on your GO FLIP V.

Alcatel GO FLIP™ V - Email Account Sync Frequency Settings

Here's how to adjust the email sync frequency settings on your GO FLIP V.

Alcatel GO FLIP™ V - Remove an Email Account

Here's how to remove a personal email account on your GO FLIP V.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

GPS & Location Based Services

Alcatel GO FLIP™ V - Turn GPS Location On / Off

Here's how to turn your location on or off for your GO FLIP V.

Home Screen

Alcatel GO FLIP™ V - Set Shortcut

Here's how to set and assign keypad shortcuts on your GO FLIP V.

Hotspot

Alcatel GO FLIP™ V - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your GO FLIP V.

Alcatel GO FLIP™ V - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., Wi-Fi name, password etc.) for your GO FLIP V.

Alcatel GO FLIP™ V - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your GO FLIP V on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Alcatel GO FLIP V Simulator: Bookmarking a Website

Learn how to bookmark a website on your Alcatel Avalon V, so it's easy to find later.

Alcatel GO FLIP V Simulator: Navigating to a Website

Discover how to find a website using your Alcatel Avalon V.

Alcatel GO FLIP V Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Alcatel Avalon V.

Alcatel GO FLIP™ V - Allow / Block Browser Cookies

Here's how to allow or block browser cookies on your GO FLIP V.

Alcatel GO FLIP™ V - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your GO FLIP V, view this.

Alcatel GO FLIP™ V - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your GO FLIP V.

Alcatel GO FLIP™ V - Open Web Browser

Here's how to access the web browser on your GO FLIP V.

Language

Alcatel GO FLIP V Simulator: Changing the Language

Discover how to change the language settings on your Alcatel Avalon V.

Alcatel GO FLIP™ V - Language Selection

Here's how to change the language on your GO FLIP V from English to Spanish and vice versa.

Lock, Unlock, Password & Security

Alcatel GO FLIP V Simulator: Setting Screen Security

A visual guide for setting screen security on your Alcatel Avalon V to help protect your private information.

Alcatel GO FLIP V Simulator: Unlocking the Screen

See how to unlock the screen on your Alcatel Avalon V.

Alcatel GO FLIP™ V - Set Up Phone Lock

Here's how to create a PIN to secure your GO FLIP V.

Alcatel GO FLIP™ V - Unlock Screen

Here's how to unlock the screen on your GO FLIP V.

Memory/Storage

Alcatel GO FLIP V - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your GO FLIP V.

Alcatel GO FLIP™ V - Check Device Storage

Here's how to free up space if your GO FLIP V runs slow or crashes or resets, or you can't save media.

Alcatel GO FLIP™ V - Format SD / Memory Card

Here's how to format (erase) your SD / memory card on your GO FLIP V.

Alcatel GO FLIP™ V - Memory Save Location

Here's how to change the location where your GO FLIP V saves media files.

Alcatel GO FLIP™ V - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures / videos on your GO FLIP V from internal memory to an SD / memory card.

Mobile Hotspot

Alcatel GO FLIP V Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Alcatel Avalon V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Alcatel GO FLIP™ V - Play Music Files

Here's how to play music files on your GO FLIP V.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Navigating & Multitasking

Alcatel GO FLIP V Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Alcatel Avalon V.

Operating System & Software

Alcatel GO FLIP V Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your GO FLIP V, including current security patches.