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Prepaid Plans - Support Overview
Prepaid Plans - Support Overview
Learn about your prepaid plan, which gives you access to the Verizon networks with no long term contract, activation fee or credit check. You can also find help managing your prepaid account and optional features.
Filter all topics below.
- About the Plan
- Features
- Managing Your Prepaid Account
All Topics
3-Way Calling
411 Search
Call Filter
Call Forwarding
Call Waiting
Caller ID
HD Voice
Mobile Hotspot
Texting / Messaging
Verizon Cloud
Voicemail
Wireless Emergency Alerts
3-Way Calling
3-Way Calling - Conference Call FAQs
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Find out about about 3-Way Calling, where you conference call with multiple callers and speak with all parties simultaneously. Learn how to merge calls.
411 Search
411 Search FAQs
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Learn about calling 411 Search from your mobile phone to get phone numbers and other information about places of interest, like restaurants, movies and more.
Call Filter
Avoid unwanted calls with Verizon Call Filter FAQs
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Get free spam blocking. Call Filter lets you screen incoming calls, block spam and report unwanted numbers. Upgrade to Call Filter Plus with Caller ID.
How to get and use Verizon Call Filter
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Get instructions on how to set up Call Filter for free spam protection & blocking unwanted numbers. Upgrade to Call Filter Plus with Caller ID for added security.
Call Forwarding
Verizon Call Forwarding FAQs
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Learn how to use Call Forwarding (*72) to send calls to another number. Turn it on from a computer or through My Verizon app. No monthly fee on most plans.
Call Waiting
Call Waiting FAQs
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Learn about the feature that lets you receive incoming calls while you're on another call on your mobile phone.
Caller ID
How to block your number & block Caller ID FAQs
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Block Caller ID using your Verizon app or *67 to protect your privacy. Also, see how to block a number from your phone.
HD Voice
HD Voice FAQs
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Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.
Wi-Fi Calling at Verizon FAQs
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Learn how to use Verizon Wi-Fi calling if cellular service isn't available.
Mobile Hotspot
Mobile Hotspot feature and app FAQs
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Learn to use the Mobile Hotspot feature or app on your phone or tablet to connect devices to the internet. Find plans with mobile hotspot data.
Texting / Messaging
Texting FAQs - International messaging & email to text
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Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.
Verizon Cloud
Verizon Cloud Beta Lab FAQs
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Verizon Cloud Beta Lab lets you try new features before they are fully launched. Learn about Facebook Sync, Screenshots Album, Time Travel and Puzzle Play.
Verizon Cloud FAQs
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Get storage for photos, videos, contacts, music and more with the Verizon Cloud app. Learn to back up and sync content across devices.
Voicemail
Basic voicemail FAQs
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Learn all about basic voicemail, including how to set up, retrieve and save messages, delete when full, change your password and more.
Wireless Emergency Alerts
Wireless Emergency Alert Compatible Devices
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A list of Wireless Emergency Alert Compatible Devices.
Wireless Emergency Alerts FAQs
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Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.
24/7 automated phone system: call *611 from your mobile