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Prepaid Plans - Support Overview

Learn about your prepaid plan, which gives you access to the Verizon networks with no long term contract, activation fee or credit check. You can also find help managing your prepaid account and optional features.

3-Way Calling

3-Way Calling - Conference Call FAQs

Find out about about 3-Way Calling, where you conference call with multiple callers and speak with all parties simultaneously. Learn how to merge calls.

411 Search

411 Search FAQs

Learn about calling 411 Search from your mobile phone to get phone numbers and other information about places of interest, like restaurants, movies and more.

Call Filter

Avoid unwanted calls with Verizon Call Filter FAQs

Get free spam blocking. Call Filter lets you screen incoming calls, block spam and report unwanted numbers. Upgrade to Call Filter Plus with Caller ID.

How to get and use Verizon Call Filter

Get instructions on how to set up Call Filter for free spam protection & blocking unwanted numbers. Upgrade to Call Filter Plus with Caller ID for added security.

Call Forwarding

Verizon Call Forwarding FAQs

Learn how to use Call Forwarding (*72) to send calls to another number. Turn it on from a computer or through My Verizon app. No monthly fee on most plans.

Call Waiting

Call Waiting FAQs

Learn about the feature that lets you receive incoming calls while you're on another call on your mobile phone.

Caller ID

How to block your number & block Caller ID FAQs

Block Caller ID using your Verizon app or *67 to protect your privacy. Also, see how to block a number from your phone.

HD Voice

HD Voice FAQs

Learn how to get HD voice, featuring call audio that sounds like you’re face-to-face, 6-way conference calls and simultaneous calling and data use, all on Verizon’s 4G LTE network.

Wi-Fi Calling at Verizon FAQs

Learn how to use Verizon Wi-Fi calling if cellular service isn't available.

Mobile Hotspot

Mobile Hotspot feature and app FAQs

Learn to use the Mobile Hotspot feature or app on your phone or tablet to connect devices to the internet. Find plans with mobile hotspot data.

Texting / Messaging

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Cloud

Verizon Cloud Beta Lab FAQs

Verizon Cloud Beta Lab lets you try new features before they are fully launched. Learn about Facebook Sync, Screenshots Album, Time Travel and Puzzle Play.