Companies that haven't yet leveraged AI collaboration solutions have a world of potential in front of them—from gains in efficiency to an improved employee experience. But it is critical to identify why you're implementing such solutions and what benefits you expect to realize. This can help you identify low-hanging opportunities and skip investing in AI for AI's sake. The key is to find the right balance between AI and human collaboration.
Take time to understand what information will be shared (e.g. knowledge base content, patient information or marketing data) and be ready to train and retrain employees on correct and compliant use, and to build in the right processes and gather the appropriate consent for any use of data, including in AI. From the beginning, keep all stakeholders involved in the decision-making process, especially the team members who will be using the solution you're considering.
Most importantly, make room for feedback, monitoring metrics and incremental improvements in how you use your chosen collaboration platforms. This is especially true when your users are remote and might require specialized support because they don't have the ability to simply pop in at a coworker's desk for in-person guidance.
AI might be of-the-moment, but you will need time to figure out what best aligns with your organizational goals. Explore how you can start using AI collaboration solutions to step into the future of work and create a better customer and employee experience.
The author of this content is a paid contributor for Verizon.