It doesn't take a fortune to leverage the power of a cloud contact center. It doesn't require a vast warehouse of desks, either. Solutions are well within the grasp of the average SMB.
You need simple, affordable solutions that are easy to set up and use; a cloud call center needs only an agent, a headset, a computer and a reliable internet connection. One agent or many, the equipment needs remain the same.
With the customer service platform decentralized, agents are freed from the landline, meaning they can answer or return customer calls virtually anywhere at any time. And with contact center features such as smart routing, call back capabilities, call recordings and much more you can ensure your customers are connected to the right agents in an effective manner. This helps maintain both employee and customer experiences. Happy and productive employees lead to happy customers.
This is the sort of flexibility SMBs need in the new normal—the ability to meet customers where they are, when they need it.
Learn how the new Verizon Contact Center Hub can help your contact center the agility, reliability and scalability of the cloud.
The author of this content is a paid contributor for Verizon.