3. Make sure your network supports call and contact center automation
Omnichannel customer engagement is no longer a nice-to-have—it's a must-have. To maximize the benefits associated with automating your contact center, you must engage your customers across all the channels where they spend their time.
All of this depends on a robust, reliable network. Managed network services can help your contact center team put its best foot forward, engaging customers with crystal clear communications over voice and video calls from wherever they happen to be working. For example, a software-defined wide area network (SD-WAN) can be configured with quality of service settings that prioritize critical voice and video traffic, ensuring that customer communications are always smooth and reliable.