Before you compare technology partners, understand your organization's business needs and how you currently coordinate care. Does your staff spend too much time answering routine patient questions? Does your organization lack a consolidated place to share notes from different providers? Can they only communicate via secure email and not via secure text or instant messaging?
As you map out all of your requirements, look for a partner that offers extensible, scalable solutions you can easily connect to your existing systems without an expensive or time-consuming overhaul. Since cost is top of mind for many organizations, also ask whether the company offers a subscription-based pricing model for its solutions, allowing you to better predict and manage costs.
Managed services are also important. You can purchase many off-the-shelf commercial solutions, but your IT team will still have to manage the implementation and ongoing maintenance. Instead, seek a technology partner who offers both solutions and services and can configure and manage these solutions for you, freeing your IT team to focus on other higher-priority projects.
Security and reliability are two other important considerations. You want to work with a provider who offers a highly available, scalable infrastructure or a UCaaS platform with multiple layers of security. Healthcare data is some of the most highly regulated, and to ensure compliance with local, federal and state laws, any solution you adopt must offer maximum redundancy and security.
With all these capabilities, your organization can implement a unified healthcare communications strategy that increases your efficiency, provides more visibility into clinical data and allows you to achieve a holistic view of patients across their care journey.
Learn how Verizon's Unified Communications and Collaboration as a Service technology helped one medical center improve communications on a budget.