Some workers might never return to the office.
Business leaders have been talking about this since the beginning of COVID-19 pandemic, when large swaths of the workforce moved from the office to working remotely from home in early 2020. For example, in Detroit's Henry Ford Health System, by August 2020, 96% of revenue cycle staff were working remotely, an increase of more than 70% pre-pandemic.
For many organizations, productivity and business collaboration were major concerns during the first few months of the pandemic. But more than a year later, as the reality of the remote workforce endures, many organizations have realized something amazing: With the right approach to collaboration, it's possible to discover—and even create—novel ways of doing business.
But the stakes are high, and they require more than an innovative business strategy. Challenges continue to loom including a rapidly changing remote work landscape, demand for digital relationships that ease worker burdens and a need to diversify capabilities and revenue streams. Optimizing conversation, collaboration and productivity fluidly across devices, platforms and applications is more important than ever.
When supported by a strong IT strategy, effective business collaboration ensures agility, enables true digital transformation and helps organizations navigate the constant change that characterizes today's business environment.