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What is digital
in 2022?

Author: Shane Schick

Recent events have shown the importance of nimble business models supported by flexible networks and technology. Developments such as the pandemic combined with new work practices have caused businesses to ask, "What is digital transformation doing to help solve our challenges?"

A recent TechRepublic survey of IT professionals found 31% plan to maintain their investments in digital transformation in 2022, and 38% will spend even more.

This is probably because of the success they've experienced so far: Collaboration tools and cloud computing, in particular, were cited as bringing business benefits. So what is digital transformation, what will it look like in 2022 and what factors will drive the creation of a successful digital transformation strategy for the short and medium term?

Top trends driving digital transformation strategy in 2022 and beyond

Market research suggests 2022 and beyond represents an opportunity to build upon an organization's existing digital transformation strategy. The answer to "What is digital transformation?" will change, in other words, where:

1. Remote work evolves from a pivot to a pervasive approach

Analysts at Gartner suggest having more operations in different geographic locations will require businesses to rethink how technologies can support business model changes.

The impact on the bottom line could be worthwhile: Gartner expects 75% of organizations that run what it calls a distributed enterprise will grow 25% faster than their competitors.1

2. Planning for the unexpected leads to the need for increased automation

COVID-19 took the world by surprise, and it's only natural organizations want to avoid a similar level of disruption again. The International Data Corporation (IDC) predicts 55% of organizations will expand their digital resiliency plans to future-proof their businesses in 2022.2

This could mean reducing the manual work involved in many business processes today and leveraging artificial intelligence as part of a digital transformation strategy. In fact, the IDC says 60% of organizations will capitalize on disruption with a broad approach to automation by 2025.2

3. Consumers demand digital-first experiences be available to all

Forrester believes that as a result of the way they adopted technology over the last 18 months, 8 in 10 consumers will see the world as all digital. That means everything from mobile apps to chatbots have to work as reliably and seamlessly as possible.3

It also necessitates that teams developing those apps and not traditionally considered in the network planning processes, now need to be involved in the digital transformation planning process. Forrester predicts $10 billion in design spending will shift to vendors and services committed to accessibility in 2022.3

Underlying all these trends is the need for a flexible and secure network infrastructure that can allow businesses to be nimble enough to continually advance their digital transformation strategy as their needs change. Five years ago, very few could have seen how digital transformation would unfold. The best way to plan for the next five to ten years is to build network foundations now for future innovation.

So what is digital transformation for your organization? Learn more about how the right partner can provide a secure, high-performing network with ubiquitous access.

  • FAQ

What is digital transformation? +

A digital transformation strategy will vary from one company to another, but it typically means using digital technology to improve how businesses operate, deliver value and innovate.

What is driving digital transformation? +

Digital transformation is being driven by a global pandemic, a dispersed workforce, growing security risks, increased customer expectations, and the pace of innovation. In addition, advanced technologies like 5G, edge computing and artificial intelligence are spurring new dynamic uses of applications.

Why digital transformation? +

Employee and customer experiences are no longer confined to physical spaces or in-person encounters. Digital transformation fuels organizational growth opportunities.

What are the requirements for digital transformation? +

The platform must be a programmable, modernized network that delivers end-to-end services in a much more agile, resilient and cloud-centric way than traditional network infrastructures. It must combine network, scalable tools, technology, and expert support to allow new levels of performance, efficiency and agility to be achieved.

1 Gartner Identifies the Top Strategic Technology Trends for 2022, David Groombridge, October, 2021.

IDC FutureScape: Worldwide Digital Transformation 2022 Predictions, IDC #US47115521, October, 2021.

Predictions 2022: This Is A Year To Be Bold, Sharyn Leaver, Forrester blogs, October, 2021.