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The author of this content is a paid contributor for Verizon.
1 Centers for Disease Control and Prevention, Emergency Department Visits, December 2022.
2 Ibid.
3 U.S. Department of Health and Human Services, Trends in the Utilization of Emergency Department Services, 2009-2018, March 2021, page 12.
4 American Journal of Managed Care, Appropriate ED Utilization Leading to Better Care Coordination, March 2022.
5 Healthcare Financial Management Association. Preventable ED Use Costs $8.3 Billion Annually Analysis, February 2019.
6 Centers for Disease Control and Prevention, Emergency Department Visits, December 2022.
Hospital wait times: The impact of connected community healthcare
According to the Centers for Disease Control and Prevention (CDC), emergency departments nationwide handle more than 130 million patient visits each year.1 With so many patients in the waiting room, hospital wait times can be lengthy. However, the emergency department may not be the best place for many patients to receive care. In fact, just 38 million visits are related to injuries, and only 3.1 million visits end with an admission to a critical care unit.2
This means a significant number of patients are turning to the emergency department for intervention that can be addressed in nonemergent settings. According to Department of Health and Human Services (HHS) research, “access and convenience play an important role in the choice to seek care” in an emergency department.3 A more connected healthcare approach could help ensure emergency services are deployed toward patients who need them most.
Why connected healthcare matters
13%–37%
The amount of emergency room visits that could be safely referred to primary care, urgent care or retail settings4
$47B
The 2021 annual cost of unnecessary emergency department visits5
14.2%
Amount of emergency department visits that result in a hospital admission 6
How connected healthcare can impact hospital wait times
Secure, connected technology can help address hospital wait times and overall emergency department utilization.
Telemedicine |
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Connected ambulance |
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