Re-envisioning the
workplace of the future

Get the expert insights you need to adapt quickly to changing business
norms—and help guide your workforce down the path to success.

Navigating the
changing workplace.

Set your business up for success in today’s fast-changing work
environment. Our insights, analysis and guidance can help.

Align
leadership
and workforce.

Businesses leaders, employees and contact center agents who have a shared vision for the future can maximize operational efficiency.

Embrace
adaptability
and flexibility.

To be successful, organizations
can embrace new ways of working
—with our contact center and collaboration solutions.

Create strategic
workplace
models.

Tap industry leaders and subject matter experts for insights and guidance to build your workplace transformation strategies.

Optimize
productivity via
collaboration.

Collaboration tools and mobile-first, cloud-based solutions can help hybrid employees and contact center agents work more effectively.

Understanding gaps in
workplace experiences.

We surveyed 1,128 global business leaders, IT decision makers,
employees and contact center agents about goals, priorities and
experiences—and found notable gaps between expectations and reality.

View webinars.


Strategies for building
brand loyalty.

Learn how leading businesses and brands are building customer trust and loyalty through the delivery of great customer experiences.


Organizational myopia and
changing the way we work.

Hear the unexpected findings from our recent global survey. Plus, get tips to help maximize the value of your technology investments.


Get the latest on the future of work

As the flexible workplace model grows, the way you engage with customers and employees will need to evolve—keep up with curated emails.

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CX Game Changers



In this report, we explore how companies are using emerging technologies to improve customer loyalty as well as the challenges faced in ensuring impact.

It’s time to change
the way we work.


Our survey found a shocking level of organizational myopia—the difference between management assumptions and employee expectations.

Unleashing
the infinite potential of the smartphone.

Gain advantages in employee retention and customer engagement by tapping the collaboration capabilities of the smartphone.

Maximizing workplace transformation investments.

Organizations are allocating significant funds to workplace transformation technology—but maximizing ROI is not a sure thing.

Verizon Remote Work Solutions,
built for the future of work.

Transform employees’ home offices into business-grade workspaces, with flexible solutions customized to your business needs.

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