Please answer seven short questions then fill out your contact details so we can help you identify your organization's current stage of the digital transformation journey and provide you with key insights to help you reach the next level.**
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We have compiled these insights that could potentially apply to your organization as a result of your questionnaire entries.
You scored for Network.
You scored for Security.
You scored for Visibility.
You scored for Automation.
You scored for IT Management.
You scored for Application Cloud.
You scored for Priorities.
Extended hardware-refresh cycles limit the ability to adopt innovative technology. This supports a negative cycle with the organization retaining technology longer than advised, resulting in hardware that can be unable to manage modern workloads, lacks security, and offers questionable compliance.
Procurement processes adhere to legacy practices. Procurement vehicles may limit modernization efforts, management models, and vendor service level agreements (SLAs). Breaking this cycle requires a strong base case for modernization, but even this is a barrier. For example, your organization may fundamentally understand that digital security is important, but it may not know how to translate this into a roadmap, with an attached budget that enables digital security initiatives.
Terms and conditions to hold suppliers accountable for providing visibility into assets may not exist.
Your management is likely challenged with managing a diverse workforce and providing the right technology, tools, and training required to meet the mission. At the same time, the IT workforce may lack skill sets needed to modernize operations and technology. Your teams are likely colocated but siloed. They could also face departmental silos, and may not have a complete picture of business operations. Most have networks and systems that were designed around a model that saw the full organization operating in a common building. You also may require upskilling, and/or need to recruit new talent. Also, many staff members must be retained to service aging system components with which others are not familiar.
It is likely unclear how and when your procurement department will have access to technology. There may be a lag in procurement that can add to difficulties. In addition, there may be a need for a clear path to an IDIQ (i.e., Enterprise Infrastructure Solutions [EIS], or State/local) contract or a custom contract. Rigidity of contracts and a one-size-fits-all approach can create procurement challenges. Agency policies may limit what level of function is permitted to be transitioned to a third party.
SLAs may exist but may be inadequate based on need.
A mix of internal and augment staff may support your organization. Technology requires staff intervention – very little is automated, making headcount a major source of budget allocation. Overall, the agency is moving to smarter, more dynamic management but not at the pace needed.
More procurement may be enabled, as outsourcing of managed services increases and more advanced technology is onboarded.
Limitations in SLAs can restrict vendor support, but generally your agency may be able to adapt to the changing needs of constituents.
An increase in usage of managed services can allow IT personnel to support new apps and new app features, not focus on running the operations.
Transformation initiatives invite more decision-makers into technical discussions, including elected officials. As officials speak about new functionality, IT can focus on choosing the right technologies and vendors.
Increasing reliance on partners amplifies the need for increasingly flexible and stronger SLAs.
Organizations use more managed and professional services to augment expertise, also shifting talent from SOC/NOC to the service desk. Consistent transition of knowledge poses challenges. Talent is aligned to support today’s use cases and tomorrow’s advancements.
Focus on reducing the strain on IT staff and help them focus resources on achieving the mission-driven goals such as operations performance and continuity. Keep your sights and efforts focused on amplifying IT management with new platforms and vendor expertise to increase efficiency, performance, and security.
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To elevate the role of IT it is important to move to smarter, more dynamic management systems. Smarter means more automation, making you more efficient and secure.
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With network virtualization and automation established, organizations like yours should push toward advanced responsiveness to enable real-time data capture and decision-making.
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This is an enviable stage, and leadership and vision have contributed to getting to this position. The opportunity moving forward is about enabling very advanced use cases such as robotics, artificial intelligence, and autonomous vehicles. Having managed services is critical and is an opportunity to completely offload many functions to third parties.
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