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SUNCOM Contract

 

Photo by DXR / CC BY-SA

Verizon SIP and Contact Center solutions are now available on SUNCOM.  Verizon's longstanding relationship as wireless services provider to the State of Florida is now expanded to include these critical enterprise services.

Verizon is thrilled to be chosen by the state to participate in SUNCOM as a trusted provider. Verizon offers decades of experience in providing secure, reliable communications to agencies like yours. We’re experts in helping organizations implement advanced collaboration and communications solutions quickly and efficiently.

 

suncom logo sm

Contract Information

Contract Number


DMS-17/18-004E

Term of Contract


End Date: Initial term July 1, 2025

Contract Exp Date: July 1, 2030

Pricing


Pricing can be found under the State CSAB system under the following portal.

SUNCOM Contact


Use the following link to reach someone at the Department of Management Services.

SIP Services

  • SIP Trunking
  • Verizon-managed Microsoft Teams® service
  • Private IP
  • Internet Services

Cloud based Contact Center

  • Virtual Contact Center
  • Virtual Contact Center - Fed Ramp
  • Digital Customer Experience

Quotes

To obtain quotes, please contact your Verizon account manager:

  • State quotes
    Brian Sloan
    brian.sloan@verizon.com
    813-431-3346

  • Local Government, Municipalities and Higher Education quotes
    Michael Montgomery
    michael.montgomery1@verizon.com
    813-539-5222


Orders

For information on ordering SUNCOM services you can access the DMS website at:

https://www.dms.myflorida.com/business_operations/telecommunications/suncom2

and select Place an Order or Register as a Customer under the SUNCOM Links menu on the right side of the page.

You can also reach DMS by phone at 888.478.6266 (888 4 SUNCOM)

  • Select Option 1 for the Main Menu
  • Select Option 3 for Consulting Services and Service Delivery/Ordering
    • Choose from the following:
      • Press 1 for Consulting Services or
      • Press 2 for Ordering

Who can use the SUNCOM Statewide Contracts?
Most Executive Branch State agencies are required to use the SUNCOM  statewide Contracts to purchase mandatory telecommunications and network services; however, the SUNCOM contracts can also be used by federal agencies, and local public entities that are 100% tax-supported and non-profit or have an eligible joint powers agreement. Please check to see if your organization qualifies to use SUNCOM contracts.

The following are examples of customers using SUNCOM Statewide Contracts:

  • Florida State Agencies
  • State Universities and Community Colleges
  • City and County Governments in Florida
  • Qualified Non-Profit Corporations and Educational Institutions
  • Private Non-Profit K-12 Schools (with less than $50 million endowment)
  • Libraries
  • Qualified Commissions and Boards
  • Water Management Districts

Why use the SUNCOM Statewide Contracts?

SUNCOM Statewide Contracts contacts provide robust, reliable, and high availability telecommunications services at special rates. SUNCOM  Statewide Contracts offer awarded contractors a larger customer base than any other qualified government purchasing vehicle, which encourages contractors to offer lower pricing and more favorable terms, conditions and Service Level Agreements (SLA’s). This collective buying power of the whole public sector in the State generates lower rates and better services.

Additional benefits of using SUNCOM:

  • Cost effective, reliable services.
  • Services are competitively bid.
  • Eliminates individual customer procurement costs and risk.
  • Industry standard or better Service Level Agreements.
  • SUNCOM Program staff that provides excellent customer support.
  • SUNCOM Program staff manages contractors to ensure quality performance.
  • No term commitment for standard catalog priced services.

How do I place an order?
View the Instructions for Quotes and Ordering section above on this page.

How do I register for the customer portal Verizon Enterprise Center (VEC)?
Access the Verizon Enterprise Center and select "Register for an account".

How do I issue a billing inquiry?
Sign in to the Verizon Enterprise Center.

How do I open a ticket/incident?
Please call 888-809-3634 to report a service issue.

What is the escalation process?
SUNCOM Communication Services (SCS) related issues such as outages or degraded performance should be reported to Verizon. This can be accomplished by either way of the Verizon Enterprise Center portal or by calling the toll free number 888.809.3634. An associated Verizon reference number should be obtained once the report has been submitted.

After Verizon has researched the report or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS) at https://portal.suncom.myflorida.com/support/#/.

Escalation requests outside of normal business hours can be made via the SUNCOM toll free number: 888-478-6266 (888-4SUNCOM) and selecting options 1, 1, and 8. The Verizon reference number is required to request an escalation.

November, 2021
New contract migration - Sample notification

Paul Smith
Purchasing Manager
Commonwealth of Massachusetts
1 Ashburton Place, Boston, MA 02110
psmith@state.ma.us

Dear Mr. Smith:

We write to notify you that your service will be migrated to a new state contract within the coming months.

You currently purchase services under the expired Massachusetts ITT46 contract. Verizon has entered into a new agreement with Massachusetts called ITT72, and we are required to migrate you to the new agreement.

Your services will remain the same under the new agreement. The pricing under the new agreement is available here: cwma.verizon.com. Most of the rates either stayed the same or decreased. A few services have seen rate increases and are listed below.

  • Internet Dedicated Port TDM 1.5M
  • Private IP Port (PIP) TDM 64K
  • Private IP Port (PIP) TDM 1.5M

A copy of the contract is available here Verizon Master Blanket Purchase Order

Attached please find an Authorized User Agreement for the new contract.  We ask that you either sign the document or reply to this email with your agreement to its terms.  The document can also be found at Verizon Master Blanket Purchase Order under Agency Attachments.

Please return completed form to ITT72PMO@verizon.com.

Regards,
Mary Smith
Additional Contact Information - ITT72PMO@verizon.com


June 19, 2019
Billing Migration

Billing for Verizon Select Services (VSSI) and Verizon Network Integration (VNIC) services are moving to a new platform.  Here is more billing migration information and an account separation sample letter.


June 6, 2016
This notice pertains to Caller ID number Only for Analog Business Lines provided by Verizon New England Inc.
(see Cost Table 1.1)

Effective on or after June 18, 2016, no new orders for Caller ID Number Only will be processed and this service will no longer be available as this service is in the process of being grandfathered. Verizon will no longer offer this service to new customers and will not allow existing customers to make moves, adds, or changes to this service. However, you may terminate this service at any time. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.


April 13, 2016
Verizon continues to serve its customers during the union strike

As you may know, Verizon’s contracts with CWA and IBEW in the Northeast expired on August 1, 2015. We have been in negotiations with these unions for nearly a year discussing a variety of issues. On Wednesday April 13th at 6am the unions decided to strike.

Verizon is prepared to serve our customers. We have trained thousands of non-union Verizon employees to carry out virtually every job function handled by our represented workforce – from making repairs on poles to responding to inquiries in our call centers. Additionally we have made other arrangements to provide sufficient coverage to handle day-to-day operations for all our customers. We plan to continue providing the excellent service that ITT46, and all our customers, currently receives. Further updates will be provided on this website and through your respective Account teams on the progress of the negotiations.


April 6, 2016
Effective June 1,2016 - Discontinued offering of (ACD) from DMS100 central offices to new customers

This notice pertains to Centrex ACD for DMS100 served central offices provided by Verizon New England Inc.
(see Cost Table 1.4).

Effective on or after June 1, 2016, Verizon will no longer offer Digital Automatic Call Distribution Service (ACD) from DMS100 central offices to new customers. Existing customers cannot make moves, adds or changes at existing locations or establish service at a new location. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.

Alternative services are available to be ordered under ITT46 Contract. Please see your Account Manager for the additional service options.


March 9, 2016
Fiber Migration

In an effort to provide the most efficient and robust network possible, Verizon will be removing all copper facilities from 9 central offices. Fiber to the home network will be deployed and all services will be provided over a fiber network infrastructure. The central offices affected are:

  • Ashland
  • Duxbury
  • Holliston
  • Hopkinton
  • Marshfield
  • Medway
  • Millis
  • Topsfield
  • Wayland

The implementation process has begun. The goal is to have all services on fiber on or after December 1, 2016. After the retirement of copper facilities, Verizon will no longer offer services over copper facilities or maintain copper facilities. There are multiple project teams involved in this. The PMO will have representation on the project and all calls. Information will be provided as it is available.

Solutions

SIP Services

Digital Customer Experience

Enhance your customer engagement across multiple channels.

Using artificial intelligence and natural language processing, we help you understand what your customers are saying.

Virtual Contact Center

Modernize your contact center with cloud-based technology.

Our global cloud contact center solution enables customers to contact you when and how they want — by phone, email, chat or even text.

Cloud-based Contact Center Services

Verizon-managed Microsoft Teams®

Make teams more productive with secure, scalable unified communications.

Give your workforce access to the collaboration services they need to work together and get the job done from virtually anywhere their work takes them.

VoIP

Drive a competitive edge with cost-effective business voice services.

Harness the power of Verizon‘s VoIP network to give your business cost-effective, flexible communications. 

Speak with a SUNCOM Contract expert.

State Inquiries

Brian Sloan
brian.sloan@verizon.com
813-431-3346

For all other inquiries:

Local Government, Municipalities and Higher Education Inquiries

Michael Montgomery
michael.montgomery1@verizon.com
813-539-5222