The Internet of Things (IoT) describes a network of devices that, in effect, talk to each other via the Internet. IoT devices are equipped with connections and sensors that allow them to communicate and share information. You may already use many IoT devices—ATMs, fitness trackers, voice assistants are all common examples. Berg Insight estimates there will be 4.3 billion IoT devices connected to cellular networks worldwide by 2026.
Data generated by IoT devices can be collected, viewed, analyzed and used to produce process or business improvements. In effect, getting started with IoT and technology could allow you to see what's happening in your business more readily, spot emerging patterns and introduce far greater context, awareness and insight into customer exchanges or interactions.