The International Federation of Accountants identified several possible drawbacks to SMBs in their analysis of gig economy pros and cons. While initially about accounting practices, their lessons have relevance to all SMBs. Some of the challenges identified were:
- Difficulty building firm culture and developing long-term relationships
- Limited knowledge transfer and development of internal capacity
- Challenges to training, communication and quality management
- Cyber security risks from gig workers using their own devices
SMBs with distributed staff will undoubtedly recognize the similarities between remote/hybrid work and gig economy challenges. For cyber security, SMBs can follow the BYOD security playbook for remote employees, which prioritizes education, intelligent monitoring and creating a mobile safety net.
The other three challenges highlight the value of investing in solutions that support both synchronous and asynchronous communication and collaboration. Synchronous communications are scheduled, real-time interactions by phone, video, or in-person. Asynchronous communication happens on your own time and doesn't require scheduling.
All team members, regardless of their employment status and location, need to be able to work with each other at any and all times. Thankfully, many of the technological solutions that successfully power SMBs with remote staff also apply for gig workers.