Here an Essential Guide to Agency-Issued Phones and BYOD Policies

Q: What are the benefits of agency-issued phones for public safety?

Access to priority features, better network connectivity and quality of service (QoS), improved safety, reliability and efficiency to help provide near real-time mission critical data to first responders. This helps keep your force in compliance with CJIS security requirements.

Q: What are the new CJIS requirements for 2024?

On October 1, 2024, CJIS Security Policy Version 5.9.2 requires that individuals must provide at least two authentication factors (multi-factor authentication) to prove they are who they say they are. This includes any agency or persons that access criminal justice information (CJI) or criminal justice systems. Failure to comply with this new requirement may result in denial of access to FBI CJIS resources and monetary fines.

Q: What is wireless priority service (WPS)?

Wireless priority services (WPS) is a Federal program that provides authorized cellular communications service providers to prioritize calls over wireless networks. Calls made with WPS overcome network congestion/degradation. Organizations can easily mass-subscribe select personnel via the bulk upload feature as WPS is an add-on feature to subscribed mobile devices at no cost. Verizon Frontline uses an intelligent platform that recognizes and prioritizes first responders. This feature is part of the Price Plan that Verizon offers to our customers on a agency-issued cell phone or device.

Q: What is the First Responder Benefits Program?

Verizon offers a discount program to take advantage of exclusive offers for our First Responders. Verizon Frontline Benefits Program also offers WPS (a wireless voice priority service) and MBP (mobile broadband priority for data) at no additional cost to First Responders in a BYOD scenario.

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[Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/) - [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/) - [What's new](#)[What's new](https://www.verizon.com) What's new - [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/) - [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/) - [Go to all solutions](https://www.verizon.com/business/solutions/) Insights Insights [Insights](https://www.verizon.com) Insights - [Why Verizon](#)[Why Verizon](https://www.verizon.com) Why Verizon - [Why choose us](https://www.verizon.com/business/why-verizon/) - [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/) - [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/) - [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/) - [Events and webinars](#)[Events and webinars](https://www.verizon.com) Events and webinars - [Enterprise](https://www.verizon.com/business/resources/events/enterprise/) - [Small Business](https://www.verizon.com/business/resources/events/small-business/) - [Public Sector](https://www.verizon.com/business/resources/events/public-sector/) - [All events and webinars](https://www.verizon.com/business/resources/events/) - [Popular topics](#)[Popular topics](https://www.verizon.com) Popular topics - [Distance learning](https://www.verizon.com/business/resources/distance-learning/) - [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/) - [Healthcare](https://www.verizon.com/business/resources/healthcare/) - [Improving CX](https://www.verizon.com/business/resources/improving-cx/) - [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/) - [New workplace](https://www.verizon.com/business/resources/new-workplace/) - [Public safety](https://www.verizon.com/business/resources/public-safety/) - [Security strategies](https://www.verizon.com/business/resources/security-strategy/) - [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/) - [Featured resources](#)[Featured resources](https://www.verizon.com) Featured resources - [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/) - [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/) - [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/) - [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/) - [Customer success stories](#)[Customer success stories](https://www.verizon.com) Customer success stories - [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/) - [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/) - [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/) - [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/) - [All stories](https://www.verizon.com/business/resources/customer-success-stories/) - [All insights](https://www.verizon.com/business/resources/) [Log In](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/support/carts/) [](https://www.verizon.com/business/ "Verizon Business") [Log In](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/support/carts/) Close [Business](https://www.verizon.com/business/) [Personal](https://www.verizon.com/) Mobile Mobile [Mobile](https://www.verizon.com) - [Mobile plans](#) [Mobile plans](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Shop all plans](https://www.verizon.com/business/products/mobile/plans/) - [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/) - [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/) - [Verizon Business Complete](https://www.verizon.com/business/products/mobile/plans/business-complete/) - [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/) - [International services](https://www.verizon.com/business/products/plans/international/) - [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options) - [Go to all mobile](https://www.verizon.com/business/products/mobile/) - [Phones](#) [Phones](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices) - [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones) - [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod) - [Smartphone as a Service](https://www.verizon.com/business/products/mobile/plans/business-complete/) - [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/) - [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned) - [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones) - [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones) - [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/) - [Connected devices](#) [Connected devices](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices) - [Tablets](https://www.verizon.com/business/shop/products/devices/tablets) - [Laptops](https://www.verizon.com/business/products/mobile/laptops/) - [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots) - [5G devices](https://www.verizon.com/business/shop/products/devices/5g) - [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches) - [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/) - [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Shop all deals](https://www.verizon.com/business/products/mobile/deals/) - [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/) - [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/) - [Brands](#) [Brands](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Apple](https://www.verizon.com/business/products/mobile/apple/) - [Samsung](https://www.verizon.com/business/products/mobile/samsung/) - [Google](https://www.verizon.com/business/products/mobile/google/) Internet Internet [Internet](https://www.verizon.com) - [Business Internet](#) [Business Internet](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Shop all Business Internet](https://www.verizon.com/business/products/internet/) - [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet) - [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/) - [5G Business Internet](https://www.verizon.com/business/products/internet/5g/) - [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/) - [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/) - [Business Internet On-the-Go](https://www.verizon.com/business/products/internet/portable-internet/) - [More](#) [More](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/) - [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/) - [TechTeam support](https://www.verizon.com/business/products/internet/techteam/) - [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/) - [Equipment and devices](#) [Equipment and devices](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots) - [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/) - [TV](#) [TV](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Fios TV](https://www.verizon.com/business/products/business-tv/) - [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/what-agencies-need-to-know-about-department-issued-devices/) - [Shop all deals](https://www.verizon.com/business/products/internet/deals/) - [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/) - [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/) Solutions Solutions [Solutions](https://www.verizon.com) Solutions - [Products](#)[Products](https://www.verizon.com) Products - [Mobile](#)[Mobile](https://www.verizon.com) Mobile - [Shop all mobile](https://www.verizon.com/business/products/mobile/) - [Shop all deals](https://www.verizon.com/business/products/mobile/deals/) - [Mobile plans](https://www.verizon.com/business/products/mobile/plans/) - [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/) - [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/) - [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/) - [Apple](https://www.verizon.com/business/products/mobile/apple/) - [Samsung](https://www.verizon.com/business/products/mobile/samsung/) - [Google](https://www.verizon.com/business/products/mobile/google/) - [Internet](#)[Internet](https://www.verizon.com) Internet - [Shop all deals](https://www.verizon.com/business/products/internet/deals/) - [Business Internet](https://www.verizon.com/business/products/internet/) - [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet) - [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/) - [Fios TV](https://www.verizon.com/business/products/internet/business-tv/) - [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/) - [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/) - [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/) - [Network](#)[Network](https://www.verizon.com) Network - [Overview](https://www.verizon.com/business/products/networks/) - [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/) - [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/) - [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/) - [Connectivity](https://www.verizon.com/business/products/networks/connectivity/) - [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/) - [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/) - [Security](#)[Security](https://www.verizon.com) Security - [Overview](https://www.verizon.com/business/products/security/) - [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/) - [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/) - [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/) - [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/) - [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/) - [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/) - [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/) - [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/) - [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/) - [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com) Voice and collaboration - [Overview](https://www.verizon.com/business/products/voice-collaboration/) - [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/) - [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/) - [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/) - [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/) - [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/) - [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/) - [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/) - [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/) - [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com) Contact centers and CX - [Overview](https://www.verizon.com/business/products/contact-center-cx/) - [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/) - [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/) - [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/) - [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/) - [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/) - [Internet of Things](#)[Internet of Things](https://www.verizon.com) Internet of Things - [Overview](https://www.verizon.com/business/products/internet-of-things/) - [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/) - [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/) - [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/) - [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/) - [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/) - [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/) - [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral) - [5G Edge](#)[5G Edge](https://www.verizon.com) 5G Edge - [Overview](https://www.verizon.com/business/products/5g-edge/) - [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/) - [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/) - [Go to all products](https://www.verizon.com/business/products/) - [Industry](#)[Industry](https://www.verizon.com) Industry - [Construction](#)[Construction](https://www.verizon.com) Construction - [Overview](https://www.verizon.com/business/solutions/industry/construction/) - [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/) - [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/) - [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/) - [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/) - [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/) - [Automotive](#)[Automotive](https://www.verizon.com) Automotive - [Overview](https://www.verizon.com/business/solutions/industry/automotive/) - [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/) - [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/) - [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/) - [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/) - [Manufacturing](#)[Manufacturing](https://www.verizon.com) Manufacturing - [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/) - [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/) - [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/) - [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/) - [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/) - [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/) - [Retail](#)[Retail](https://www.verizon.com) Retail - [Overview](https://www.verizon.com/business/solutions/industry/retail/) - [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/) - [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/) - [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/) - [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/) - [Financial](#)[Financial](https://www.verizon.com) Financial - [Overview](https://www.verizon.com/business/solutions/industry/financial/) - [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/) - [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/) - [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/) - [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/) - [Media & entertainment](#)[Media & entertainment](https://www.verizon.com) Media & entertainment - [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/) - [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/) - [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/) - [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/) - [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/) - [Energy & utilities](#)[Energy & utilities](https://www.verizon.com) Energy & utilities - [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/) - [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/) - [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/) - [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/) - [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/) - [Public Sector](#)[Public Sector](https://www.verizon.com) Public Sector - [Overview](https://www.verizon.com/business/solutions/public-sector/) - [Education](https://www.verizon.com/business/solutions/public-sector/education/) - [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/) - [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/) - [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/) - [All Industries](https://www.verizon.com/business/solutions/industry/) - [Small business](#)[Small business](https://www.verizon.com) Small business - [Overview](https://www.verizon.com/business/solutions/small-business/) - [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/) - 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When law enforcement uses any device, including a smartphone whether it’s bring your own device (BYOD) or a agency-issued phone, they must follow the protocols set out by the [FBI’s Criminal Justice Information Services (CJIS) compliance](https://le.fbi.gov/cjis-division/cjis-security-policy-resource-center) for mobile device security and adhere to the CJIS MFA requirements that go into effect October 1, 2024. Access to law enforcement data from anywhere is critical for public safety agencies—and for many officers that typically involves using smartphones whether it is their own or an agency-issued phone. Typically, agency-issued phones and devices end up in the hands of commanders and administrators, while personnel in the field usually [rely on their own devices or smartphones](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf).1 There are advantages and disadvantages of BYOD which agencies and organizations must consider. One advantage of [BYOD](https://www.verizon.com/business/resources/articles/s/why-mobile-threat-detection-is-essential-to-cyber-security/) is that if you are a part-time, full-time or a volunteer first responder, you have the ability to use your personal device. However, it's paramount to adhere to security requirements, compliance policies, and productivity. Challenges associated with BYOD policies should be compared to the many benefits of using agency-issued phones and devices. ## Why use agency-issued phones for public safety? The vast majority of public safety personnel, about [88%, use smartphones on a daily basis](https://www.verizon.com/about/sites/default/files/Verizon-Frontline-Public-Safety-Survey-2023.pdf), according to the Verizon Frontline 2023 Public Safety Communications Survey.2 These devices can be an important source of real-time mission-critical information and help enable officers to benefit from uninterrupted workflows as they transition from the field to the office. Smartphones are especially valuable for public safety personnel, like police officers who work on foot, by bicycle, motorcycle, in plainclothes or in other scenarios [where a traditional vehicle and in-vehicle computer are not options](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf).3 The bottom line is that police officers need to be mobile to do their job effectively, which usually means they need a smartphone with its advanced features that help provide efficient public safety communications. In fact, modern [5G-enabled](https://www.verizon.com/business/solutions/public-sector/public-safety/5g-innovations) smartphones can provide a range of [specialized features](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf) and applications designed for first responders. This includes: - Seamless communication with land mobile radio (LMR) users - Language translation - Emergency alerting if an officer is in a foot chase or has been injured - Officer-specific geolocation - Access to real-time video surveillance - Access to records management systems and criminal justice databases - Access to reports and documentation of incidents (Camera/Photos) - Mobile computer-aided dispatch (CAD) - On-scene information collection and field-based reporting - First-aid guides ## BYOD policies advantages and disadvantages for public safety For many organizations, BYOD is a fair option when backed by a robust [BYOD policy](https://www.verizon.com/business/resources/articles/s/how-byod-policy-can-make-or-break-a-network/) covering mobile security requirements such as [acceptable use, encryption, password security](https://www.verizon.com/business/resources/articles/s/mobile-device-security-in-the-workplace/) and other CJIS requirements. Public safety, and law enforcement in particular, is a unique case because devices are frequently used in potentially life-threatening situations where communication is key. Also, because law enforcement devices are used to both store and access highly sensitive data like CJI or PII, they are likely of great value to cybercriminals and organized crime gangs. Which is why security is a top concern for law enforcement agencies. [Mobile Device Management (MDM)](https://www.verizon.com/business/products/security/mobile-device-management) helps organizations track and manage mobile devices that are connecting to your organization’s network or CJIS systems. The cloud-based platform features flexible, customer-defined policy management functions that cover a variety of settings to manage mobile devices like multifactor authentication (MFA) which is required as of CJIS security policy 2024. MDM provides administrators the capability of remotely locking or erasing the memory of a lost, stolen or compromised device. CJIS Security policy requires MDM solutions. ### __BYOD policy and security challenges__ Data leaks and ransomware are becoming more prevalent as shown in [recent news.](https://www.forbes.com/councils/forbestechcouncil/2024/02/08/mfa-your-way-three-paths-to-cjis-compliance/) Beyond [identity cloning](https://www.verizon.com/business/resources/articles/s/cybersecurity-terms-definitions/) where a cybercriminal could impersonate law enforcement, other [cyberattacks](https://www.secretservice.gov/investigation/cyber) could include [ransomware](https://www.verizon.com/business/resources/articles/how-to-protect-against-ransomware/) which deploys malicious software to block access to computers or networks in return for money, network intrusions in which a bad actor gains unauthorized access to computers and networks and more. Across all public safety agencies, [43% of first responders feel completely or somewhat unprepared for a cyberattack](https://www.verizon.com/about/sites/default/files/Verizon-Frontline-Public-Safety-Survey-2023.pdf), according to Verizon’s Public Safety Communications Survey.5 When law enforcement uses any device that accesses criminal data, they must follow the protocols set out by the [FBI’s CJIS compliance](https://le.fbi.gov/cjis-division/cjis-security-policy-resource-center) for mobile device security. All data that is transmitted or stored on a device must be encrypted. BYOD creates the possibility that an officer’s personal phone and any personal information stored in the device, could potentially be retained as evidence and therefore subject to discovery in court proceedings. This makes BYOD a challenge for law enforcement. ## __BYOD considerations__ When it comes to a BYOD policy, public safety agencies should consider these BYOD advantages and disadvantages around [security, technology control and productivity](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf):4 ### Heightened security risks BYOD policy security challenges include: - Exposure of personally identifiable information (PII) related to officers and personal contacts, especially if a BYOD device and its contents become evidence and subject to discovery in court proceedings - Non-compliance with CJIS security requirements, such as regular software/security updates, multi-factor authentication (MFA), encryption and agency-controlled mobile device management (MDM) - Risks associated with exposing confidential police communications or sensitive information on personal devices - Security risks of officers or family members visiting risky sites, downloading malicious apps, clicking on phishing links or using unsecured Wi-Fi ### Limited technology control A BYOD policy may limit the ability to effectively manage devices, such as: - Limited management and control of devices owned by officers - Challenges over deciding where responsibility lies for securing devices against threats and remediating incidents ### Reduced productivity [A](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf) [BYOD policy may](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf) also impact public safety agencies' ability to effectively carry out their duties, for example: - Inability to use law enforcement applications for improved situational awareness and fieldwork - Challenges with the "discovery" of information relevant to a particular case, which may sit alongside personal information like photos and contacts - Officers may lose access to a personal device due to information on that device potentially being subpoenaed for information under case and Freedom of Information (FOIA) requests6 ## Why choose agency-issued phones and devices? Agency-issued smartphones offer enhanced security and functionality for agencies and first responders. CJIS compliance also includes being enrolled in an [agency-controlled mobile device manager (MDM](https://www.verizon.com/business/products/security/mobile-device-management)) and encryption for all work-related data transmitted or stored on a device. Additionally, here are [five benefits of using agency-issued](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf) [smartphones](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf) [for public safety:](https://www.thedigitaldecision.com/_files/ugd/dd8d1e_cfe54d21cad344cb9d9f1936436c6c4f.pdf)7 1. Access to priority features guarantees [better network connectivity](https://www.verizon.com/business/solutions/public-sector/public-safety/public-safety-network-connectivity/) and quality of service (QoS), even during natural disasters and major incidents 2. Improved safety, reliability and efficiency 3. Enhanced officer productivity and safety through a wide range of department-approved applications designed to support their work in the field 4. Secure communication of sensitive information compared to LMR use 5. Privacy, security and other operational risk mitigation related to the routing of law enforcement calls to personal phones, and the provision of personal phone numbers to suspects, witnesses and victims ## __Access to priority features like wireless priority services (WPS)__ [Wireless Priority Service (WPS)](https://www.cisa.gov/resources-tools/services/wireless-priority-service-wps#:~:text=Wireless%20Priority%20Service%20%28WPS%29%20is,and%20several%20regional%20cellular%20networks.) provides voice priority for wireless public safety communications for authorized agency personnel that support critical infrastructure and emergency services during emergencies. WPS enables users to have reliable communications they need to fulfill their missions. WPS can be leveraged on both agency-issued phones and by personal devices (BYOD). In both cases, the devices have to apply through the Department of Homeland Security (DHS). The [Verizon Frontline First Responder Benefits Program](https://www.verizon.com/business/solutions/public-sector/public-safety/programs/first-responder-benefits/) offers WPS at no additional cost to First Responders. The Verizon network was built right to support, recognize and prioritize first responders on the front line, ensuring that public safety communications receive priority. Verizon offers a [comprehensive range of mobility services](https://www.verizon.com/business/products/devices/public-sector/) for public safety customers built on America's most reliable 5G network.8 Verizon also offers a discount program with exclusive offers only for our First Responders. [Learn why more than 40,000 a](https://www.verizon.com/business/solutions/public-sector/public-safety/)[gencies already rely on Verizon Frontline](https://www.verizon.com/business/solutions/public-sector/public-safety/) for its mission-critical solutions. [](https://www.verizon.com) ## FAQs ### What is an agency-issued phone or device? [](https://www.verizon.com) A device that is and managed by the Public Safety Agency or Department. This includes smartphones, provided tablets, and other connected devices. ### What are the benefits of agency-issued phones for public safety? [](https://www.verizon.com) Access to priority features, [better network connectivity and quality of service (QoS),](https://www.verizon.com/business/solutions/public-sector/public-safety/public-safety-network-connectivity/) improved safety, reliability and efficiency to help provide near real-time mission critical data to first responders. This helps keep your force in compliance with CJIS security requirements. ### What are the new CJIS requirements for 2024? [](https://www.verizon.com) On October 1, 2024, [CJIS Security Policy](https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center) Version 5.9.2 requires that individuals must provide at least two authentication factors (multi-factor authentication) to prove they are who they say they are. This includes any agency or persons that access criminal justice information (CJI) or criminal justice systems. Failure to comply with this new requirement may result in denial of access to FBI CJIS resources and monetary fines. ### What is wireless priority service (WPS)? [](https://www.verizon.com) [Wireless priority services (WPS)](https://www.fcc.gov/general/wireless-priority-service-wps) is a Federal program that provides authorized cellular communications service providers to prioritize calls over wireless networks. Calls made with WPS overcome network congestion/degradation. Organizations can easily mass-subscribe select personnel via the bulk upload feature as WPS is an add-on feature to subscribed mobile devices at no cost. Verizon Frontline uses an intelligent platform that recognizes and prioritizes first responders. This feature is part of the Price Plan that Verizon offers to our customers on a agency-issued cell phone or device. ### What is the First Responder Benefits Program? [](https://www.verizon.com) [Verizon offers a discount program](https://www.verizon.com/featured/first-responders/) to take advantage of exclusive offers for our First Responders. Verizon Frontline Benefits Program also offers WPS (a wireless voice priority service) and MBP (mobile broadband priority for data) at no additional cost to First Responders in a BYOD scenario. ### How does using MFA enhance device security? [](https://www.verizon.com) Multi-factor authentication (MFA) is a security control that requires a user to provide a combination of two or more different authenticators to prove you are who you say you are. Examples of authenticators are a password, a fingerprint, or a security token. These layers of protection make it more difficult for an unauthorized user to gain access to your device and or CJI. 1 The Digital Decision, [*Why Government-Issued Smartphones for Law Enforcement*](https://www.verizon.com/about/sites/default/files/Verizon-Frontline-Public-Safety-Survey-2023.pdf), August, 2023, page 2. 2 Verizon Frontline, [*2023 Public Safety Communications Survey*](https://www.verizon.com/about/sites/default/files/Verizon-Frontline-Public-Safety-Survey-2023.pdf), 2023, page 4. 3 Ibid, The Digital Decision, page 2. 4 Ibid, pages 3 & 4. 5 Ibid, Verizon Frontline, page 11. 6 Ibid, The Digital Decision, page 4. 7 Ibid. 8 Based on more first place rankings in RootMetrics® 5G data reliability assessments of 125 metro markets, 1H 2023. Experiences may vary. Not an endorsement. ### Let's connect. Choose your country to view contact details. 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