A crisis intervention team, also referred to as a mobile crisis unit, is an innovative approach utilizing community resources to help improve the outcomes of these encounters by pairing first responders with mental health experts. Crisis intervention teams are often called upon by emergency rooms, nursing homes, police and other emergency services (EMS), and they offer:
- Crisis screening
- De-escalation services
- Referral to community resources
Some teams are composed of both mental health professionals and specially trained police officers who are equipped to handle potentially high-stress situations safely and professionally. Available 24/7, they sometimes also offer a language service line to help interpret for non-native English speakers.
These crisis intervention teams or mobile crisis units are composed of skilled mental health professionals that can be called upon or called in to be deployed to help de-escalate crisis situations – but to do so, they need responsible, reliable technology solutions.