Technology advancements have considerably improved the mobile user experience in recent years, and for many employees, mobility is the preferred communication mode as it is often the most reliable way to contact others. UCaaS solutions provide robust capabilities to power the mobile enterprise. Organizations can choose to provide employees mobile access to UCaaS capabilities via three routes:
- Feature-rich mobile applications downloaded onto a mobile device
- Web browser/WebRTC access to cloud communications solutions
- Native mobile dialers on devices connected to business calling services
Most UCaaS solutions offer mobile capabilities via an app that is installed on a mobile device; but because the mobile app typically does not integrate with the device’s native dialer, often workers have a fragmented communication experience where they must juggle between multiple applications. Mobile-first UCaaS solutions resolve these issues by providing native mobile access to communications and collaboration applications to create a seamless mobile collaboration experience.
Leading-edge organizations are reducing costs and addressing evolving employee preferences by replacing legacy wireline communications with more flexible mobile solutions. In 25% of surveyed organizations, more than one-half of employees are using mobile software clients only. Among all organizations, 53% expect usage of mobile software clients to increase; 38% expect it to stay the same in the future.
Going forward, mobile-first cloud communications services will enable many types of workers across a range of industries to perform their tasks from the location and time that works best for them. To boost the longevity and ROI of new communications investments, highly distributed organizations must adopt solutions that empower employees with mobile access to appropriate communications modalities.