Move at the speed of change.
The ever-evolving technology landscape requires agencies to pursue contact center strategies that can meet the demanding citizen and agency workforce expectations and move at the speed of change thus providing them with a competitive edge. Verizon provides an end-to-end portfolio of professional services to create better experiences, drive measurable results, and mitigate security risks for your agency.
Our portfolio connects all of your assets—people, processes and technologies—under one managed, secure ecosystem.
- Assess agency mission, goals, and needs
- Assess current environments and technologies
- Define and build a better client and agency's workforce experience strategy
- Implement contact center technology
- Develop effective business processes
- Design new or redesign and optimize existing ones
- Lifecycle Management
- Train agents
- Ensure that contact centers have the best technology to suit their needs
Verizon provides professional services across its complete product portfolio to solve for all business challenges—Customer Contact Solutions, Mobility/IoT, Security, Inbound Voice Communications.
Our professional services experts are your trusted advisors who:
- Provide analysis and assessment of your current customer experience strategy and conduct a CX health check
- Help design and develop a CX strategy and roadmap to run an agile contact center delivering exceptional customer experience
- Define and develop new processes for measuring success
Best Practices Delivery
- Provide a positive and differentiated experience
- Flexible contracting and billing options
CX Technology Expertise
- Highly skilled workforce
- Certifications across multiple technology vendors
- Innovative solutions to enhance your agency
- Wealth of experience across multiple agencies
- Build collaborative partnerships
- Tried and tested design and delivery methodologies
- Blueprints for repeatable solutions