Professional and managed services for government

  • Move at the speed of change.

  • The ever-evolving technology landscape requires agencies to pursue contact center strategies that can meet the demanding citizen and agency workforce expectations and move at the speed of change thus providing them with a competitive edge. Verizon provides an end-to-end portfolio of professional services to create better experiences, drive measurable results, and mitigate security risks for your agency.

  • Public Sector Portfolio Pie Chart
    • Public Sector Portfolio

    • Our portfolio connects all of your assets—people, processes and technologies—under one managed, secure ecosystem.

      • Assess agency mission, goals, and needs
      • Assess current environments and technologies
      • Define and build a better client and agency's workforce experience strategy
      • Implement contact center technology
      • Develop effective business processes
      • Design new or redesign and optimize existing ones
      • Lifecycle Management
      • Train agents
      • Ensure that contact centers have the best technology to suit their needs

      Verizon provides professional services across its complete product portfolio to solve for all business challenges—Customer Contact Solutions, Mobility/IoT, Security, Inbound Voice Communications.

    • Managed and Professional Services

    • We offer end-to-end capabilities to keep your focus on transforming business processes to
      improve your customer experiences.

    • Consulting Services

    • Our professional services experts are your trusted advisors who:

      • Provide analysis and assessment of your current customer experience strategy and conduct a CX health check
      • Help design and develop a CX strategy and roadmap to run an agile contact center delivering exceptional customer experience
      • Define and develop new processes for measuring success
    • Why Verizon CX Professional Services

    • Best Practices Delivery

      • Provide a positive and differentiated experience
      • Flexible contracting and billing options
    • CX Technology Expertise

      • Highly skilled workforce
      • Certifications across multiple technology vendors
    • Industry Knowledge

      • Innovative solutions to enhance your agency
      • Wealth of experience across multiple agencies
    • End-to-End Solutions

      • Build collaborative partnerships
      • Tried and tested design and delivery methodologies
      • Blueprints for repeatable solutions

    Speak to a Verizon collaboration expert

    We have the expertise to help government agencies of all sizes take on their greatest challenges. Let us show you how Verizon and Cisco collaboration solutions can transform your government agency into a workplace of the future.

    FedRAMP hotline number is: