MOTOROLA ONE 5G UW ACE - Support Overview

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

MOTOROLA ONE 5G UW ACE - Activate / Set Up Device

Here's how to quickly set up your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Motorola one 5G UW ace if you're not receiving email and app notifications.

MOTOROLA ONE 5G UW ACE - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Motorola one 5G UW ace on or off.

MOTOROLA ONE 5G UW ACE User Guide (PDF)

This User Guide can help you get the most out of your MOTOROLA ONE 5G UW ACE. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

MOTOROLA ONE 5G UW ACE - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Motorola one 5G UW ace to an SD / memory card.

MOTOROLA ONE 5G UW ACE - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Motorola one 5G UW ace and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

MOTOROLA ONE 5G UW ACE - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Motorola one 5G UW ace.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

MOTOROLA ONE 5G UW ACE - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Motorola one 5G UW ace on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

MOTOROLA ONE 5G UW ACE - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Call a Number

Here's how to place a call from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Place a Conference Call

Here's how to place a conference call from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Motorola one 5G UW ace.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

MOTOROLA ONE 5G UW ACE - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Record and Share a Video

Here's how to record and send a video using your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Share Picture from Gallery

Here's how to share a saved picture from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Share Video from Gallery

Here's how to share a saved video from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Take and Share a Picture

Here's how to take and share a picture from your Motorola one 5G UW ace.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

MOTOROLA ONE 5G UW ACE - USB Debugging Mode

Here's how to facilitate a connection between your Motorola one 5G UW ace and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

MOTOROLA ONE 5G UW ACE - Add a Contact

Here's how to add a contact to your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Contact Display Options

Here's how to configure how your contacts display on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Delete a Contact

Here's how to remove a contact from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Edit a Contact

Here's how to edit a contact on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View Contact Sync Source

Here's how to view where a phonebook contact on your Motorola one 5G UW ace was imported from.

Data

MOTOROLA ONE 5G UW ACE - Allow / Deny Data Roaming

Here's how to turn data roaming for your Motorola one 5G UW ace on or off.

MOTOROLA ONE 5G UW ACE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Turn Data On / Off

Here's how to turn mobile data for your Motorola one 5G UW ace on or off.

Date & Time

MOTOROLA ONE 5G UW ACE - Set Date and Time

If your Motorola one 5G UW ace shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

MOTOROLA ONE 5G UW ACE - View Device ID

Here's how to find the device ID (IMEI) for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View MAC Address

Here's how to view the Wi-Fi MAC address for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View Phone Number

Here's how to view the mobile number for your Motorola one 5G UW ace.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

MOTOROLA ONE 5G UW ACE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Display size, etc.) for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Motorola one 5G UW ace isn't receiving calls or alerts for texts and email.

MOTOROLA ONE 5G UW ACE - Reset All Settings

If your Motorola one 5G UW ace, resets or runs slowly, apps freeze or cause the device to reset, view this info.

MOTOROLA ONE 5G UW ACE - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Motorola one 5G UW ace, view this info.

MOTOROLA ONE 5G UW ACE - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Motorola one 5G UW ace doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

MOTOROLA ONE 5G UW ACE - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Motorola one 5G UW ace.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

MOTOROLA ONE 5G UW ACE - Turn GPS Location On / Off

Here's how to turn GPS location for your Motorola one 5G UW ace on or off.

Google Backup & restore

MOTOROLA ONE 5G UW ACE - Google Backup and Restore

Here's how to erase all data on the SD / memory card in your Motorola one 5G UW ace.

Home Screen

MOTOROLA ONE 5G UW ACE - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Motorola one 5G UW ace.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

MOTOROLA ONE 5G UW ACE - Language Selection

Here's how to change the language used on your Motorola one 5G UW ace.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

MOTOROLA ONE 5G UW ACE - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Motorola one 5G UW ace when the screen is locked.

MOTOROLA ONE 5G UW ACE - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Unlock Screen

Here's how to unlock the screen on your Motorola one 5G UW ace.

Memory/Storage

MOTOROLA ONE 5G UW ACE - Check Device Storage

Here's how to check available space if your Motorola one 5G UW ace runs slowly / crashes, apps freeze or you can't save media.

MOTOROLA ONE 5G UW ACE - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Motorola one 5G UW ace.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

MOTOROLA ONE 5G UW ACE - Use Multi Window

Here's how to use two apps simultaneously on your Motorola one 5G UW ace.

Near Field Communication (NFC)

MOTOROLA ONE 5G UW ACE - Manage Contactless Payments

Here's how to use the 'Contactless payment' service with your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Motorola one 5G UW ace.

Operating System & Software

MOTOROLA ONE 5G UW ACE - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Motorola one 5G UW ace if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

MOTOROLA ONE 5G UW ACE - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Motorola one 5G UW ace if the screen freezes or call, app, audio or sync issues occur.

MOTOROLA ONE 5G UW ACE - Install Device Software Updates

Here's how to check for and install software updates on your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View Software Version

Here's how to view the software version your Motorola one 5G UW ace is running.

MOTOROLA ONE 5G UW ACE Software Update

Get instructions on downloading the latest software update for performance improvements to your Motorola one 5G UW ace, including current Android security patches.

SIM Card

MOTOROLA ONE 5G UW ACE - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Motorola one 5G UW ace or turn it on or off.

MOTOROLA ONE 5G UW ACE - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Motorola one 5G UW ace.

MOTOROLA ONE 5G UW ACE - View SIM Card Number

Here's how to view the SIM card number associated with your Motorola one 5G UW ace.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.