What it is
VoIP Inbound Local Origination (VILO) allows enterprises with US branch-like locations to retain new and existing local telephone numbers and maintain an image of local presence even when they are virtual and/or outsourced from the local branch.
Maintain a local presence/telephone number
You can establish an answering condition that makes it appear as if the contact center representatives are in a US local calling area of the actual US caller.
Consistent Caller Experience
Calls made to US local telephone numbers are enabled with the same capabilities of intelligent call routing, call treatment and call management typically used to connect toll-free calls to contact centers.
Centralized Call Management
Available within the Network Manager tool/portal for all call center telephone numbers (i.e., toll-free and local). All traffic can be centrally managed and has access to all advanced routing features, including IVR functionality.
Benefits
Customizable feature options
Enterprises are in control of the call path and same routing features as toll-free services including network IVR for self-service and then to the next appropriate destination based on caller input and/or predetermined routing instructions (i.e., busy/no answer; time-of-day/day-of-week, etc.).
Features
Intelligent call routing
Provide global IP network integration and intelligent call routing to the best available resource in multiple contact centers.
Local phone numbers
Utilize new and existing US phone numbers to maintain a local presence in US branch locations.
FAQs
VILO is more suitable for medium to large businesses with call centers. Customers would need to have IP Contact Center service, which requires contract terms and commitments. VILO is just one number type for inbound US calling in Verizon’s IP Contact Center portfolio. It is best to reach out to your Verizon Business Account Manager.