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DuraForce PRO with Sapphire Shield - Support Overview

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for DuraForce PRO with Sapphire Shield

This online tool will help you identify and resolve problems with your DuraForce PRO with Sapphire Shield.

App Issues

Kyocera DuraForce PRO with Sapphire Shield - Power Up in Safe Mode

Here's how to boot your DuraForce PRO into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Kyocera DuraForce PRO with Sapphire Shield - Reset App

Here's how to reset apps if your DuraForce PRO crashes, resets or freezes.

Kyocera DuraForce PRO with Sapphire Shield - Restart in Safe Mode

Here's how to restart your DuraForce PRO into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Kyocera DuraForce PRO with Sapphire Shield - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your DuraForce PRO to crash, reset or run slowly.

Kyocera DuraForce PRO with Sapphire Shield - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your DuraForce PRO.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Kyocera DuraForce PRO with Sapphire Shield - Extend Battery Life

Here's how to improve the battery life for your DuraForce Pro.

Kyocera DuraForce PRO with Sapphire Shield - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your DuraForce PRO.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

Calling & Messaging Issues

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Kyocera DuraForce PRO with Sapphire Shield - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your DuraForce PRO to auto switch between Wi-Fi and mobile data.

Kyocera DuraForce PRO with Sapphire Shield - Reset All Settings

Here's what to do if your DuraForce PRO crashes, resets or runs slow, or apps freeze or reset the device.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Kyocera DuraForce PRO with Sapphire Shield - Allow / Deny Data Roaming

Here's how to turn data roaming for your DuraForce PRO on or off.

Kyocera DuraForce PRO with Sapphire Shield - Install Device Software Update

To check for or to install software updates on your Kyocera DuraForce PRO - Explorer, view this.

Kyocera DuraForce PRO with Sapphire Shield - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Reset Network Settings

Here's how to reset settings if your Kyocera DuraForce PRO withSapphire Shield can't connect to data or send / receive messages.

Kyocera DuraForce PRO with Sapphire Shield - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - View Signal Strength

Here's how to view signal strength on the Kyocera DuraForce PRO with Sapphire Shield.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Kyocera DuraForce PRO with Sapphire Shield - Check for Physical Damage

Here's how to help determine if your DuraForce PRO has liquid or other phyical damage.

Kyocera DuraForce PRO with Sapphire Shield - Prevent Dust / Water Damage

Here's some tips for preventing dust / liquid damage to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Unlock Screen

To unlock the screen on your DuraForce PRO, check out this info.

Kyocera DuraForce PRO with Sapphire Shield - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - View SIM Card Number

Here's how to view the SIM card number associated with your DuraForce PRO.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Software Issues

Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered Off)

If your DuraForce PRO has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered On)

If your DuraForce PRO - Explorer has a blank or frozen screen or calling, app and sync issues, view this.

Kyocera DuraForce PRO with Sapphire Shield - Restart Device

Here's how to restart your DuraForce PRO if it crashes and resets, freezes or runs slowly.

Kyocera DuraForce PRO with Sapphire Shield - View Software Version

To view the software version your Kyocera DuraForce PRO is running, check out this info.