Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Google Pixel 6 Pro - Support Overview

Find device-specific support and online tools for your Google Pixel 6 Pro.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Pixel 6 / 6 Pro - Activate / Set Up Device

Here's how to quickly set up your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Pixel 6 / 6 Pro if you're not receiving email and app notifications.

Pixel 6 / 6 Pro - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel 6 / 6 Pro on or off.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Back Up & Transfer Content

Pixel 6 / 6 Pro - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel 6 / 6 Pro and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Pixel 6 / 6 Pro - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Pixel 6 / 6 Pro.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Pixel 6 / 6 Pro - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel 6 / 6 Pro on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Pixel 6 / 6 Pro - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Call a Number

Here's how to place a call from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Place a Conference Call

Here's how to place a conference call from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Pixel 6 / 6 Pro.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Pixel 6 / 6 Pro - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Record and Share a Video

Here's how to record and send a video using your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Share Picture from Gallery

Here's how to share a saved picture from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Share Video from Gallery

Here's how to share a saved video from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Take and Share a Picture

Here's how to take and share a picture from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn Voice & Video On / Off

Here's how to turn HD voice and video calling for your Pixel 6 / 6 Pro on or off.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Pixel 6 / 6 Pro - USB Debugging Mode

Here's how to facilitate a connection between your Pig and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Pixel 6 / 6 Pro - Add a Contact

Here's how to add a contact to your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Contact Display Options

Here's how to configure how your contacts display on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Delete a Contact

Here's how to remove a contact from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Edit a Contact

Here's how to edit a contact on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel 6 / 6 Pro was imported from.

Data

Pixel 6 / 6 Pro - Allow / Deny Data Roaming

Here's how to turn data roaming for your Pixel 6 / 6 Pro on or off.

Pixel 6 / 6 Pro - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn Data On / Off

Here's how to turn the mobile data for your Pixel 6 / 6 Pro on or off.

Date & Time

Pixel 6 / 6 Pro - Set Date and Time

If your Pixel 6 / 6 Pro shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Pixel 6 / 6 Pro - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Phone Number

Here's how to view the mobile number for your Pixel 6 / 6 Pro.

Device Settings

Pixel 6 / 6 Pro - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Pixel 6 / 6 Pro isn't receiving calls or alerts for texts and email.

Pixel 6 / 6 Pro - Reset Network Settings

Here's how to reset settings if your Pixel 6 / 6 Pro can't connect to data or send / receive messages.

Pixel 6 / 6 Pro - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel 6 / 6 Pro, view this info.

Pixel 6 / 6 Pro - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel 6 / 6 Pro doesn't rotate or flip.

Email/Gmail

Create Gmail™ Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Pixel 6 / 6 Pro - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Corporate Email Settings

Here's how to update work email settings for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel 6 / 6 Pro.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android™ - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Pixel 6 / 6 Pro - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel 6 / 6 Pro on or off.

Google Backup & restore

Pixel 6 / 6 Pro - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel 6 / 6 Pro.

Home Screen

Pixel 6 / 6 Pro - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel 6 / 6 Pro.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Pixel 6 / 6 Pro - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Pixel 6 / 6 Pro.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Pixel 6 / 6 Pro - Language Selection

Here's how to change the language used on your Pixel 6 / 6 Pro.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Pixel 6 / 6 Pro - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel 6 / 6 Pro when the screen is locked.

Pixel 6 / 6 Pro - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Unlock Screen

Here's how to unlock the screen on your Pixel 6 / 6 Pro.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Pixel 6 / 6 Pro - Check Device Storage

Here's how to check available space if your Pixel 6 / 6 Pro runs slowly / crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Pixel 6 / 6 Pro - Motions and Gestures

Here's how to manage motion-activated services for your Pixel 6 / 6 Pro.

Near Field Communication (NFC)

Pixel 6 / 6 Pro - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel 6 / 6 Pro.

Operating System & Software

Google Pixel 6 Pro Software Update

Get instructions on downloading the latest software update for performance improvements to your Pixel 6 Pro, including current Android security patches.

Pixel 6 / 6 Pro - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 6 / 6 Pro if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Pixel 6 / 6 Pro - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel 6 / 6 Pro if the screen freezes or call, app, audio or sync issues occur.

Pixel 6 / 6 Pro - Install Device Software Update

Here's how to check for and install software updates on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Software Version

Here's how to view the software version your Pixel 6 / 6 Pro is running.

SIM Card

Pixel 6 / 6 Pro - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Pixel 6 / 6 Pro or turn it on or off.

Pixel 6 / 6 Pro - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel 6 / 6 Pro.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Pixel 6 / 6 Pro - Save a Ringtone

Here's how to save an audio file as a ringtone on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Vibrate Mode

Here's how to turn vibrate mode for your Pixel 6 / 6 Pro on or off.

Pixel 6 / 6 Pro - Volume Controls

Here's how to adjust the volume if your Pixel 6 / 6 Pro doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Pixel 6 / 6 Pro - View Signal Strength

Here's how to view signal strength on your Pixel 6 / 6 Pro.

TV

Pixel 6 / 6 Pro - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Pixel 6 / 6 Pro.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Pixel 6 / 6 Pro - Auto Receive Messages

Here's how to check settings on your Pixel 6 / 6 Pro if you're not receiving your picture / video messages.

Pixel 6 / 6 Pro - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Delete Messages

Here's how to delete text messages from your Pixel 6 / 6 Pro via the Messages app.

Pixel 6 / 6 Pro - Set Default Messaging App

Here's how to set the default messaging app on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Text Message Notification Settings

Here's how to turn text message notifications for your Pixel 6 / 6 Pro on or off via the Messages app.

Pixel 6 / 6 Pro - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Pixel 6 / 6 Pro via the Messages app.

Pixel 6 / 6 Pro - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - View Text Messages

Here's how to view text messages via the Messages app on your Pixel 6 / 6 Pro.

Tips, Tricks & Shortcuts

Pixel 6 / 6 Pro - Capture a Screenshot

Here's how to capture a screenshot on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Set Up Printing

Here's how to set up and add a printer to your Pixel 6 / 6 Pro.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Pixel 6 / 6 Pro - Manage RTT Settings

Here's how to use the real-time text (RTT) function on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Pixel 6 / 6 Pro on or off.

Wi-Fi & Network

Pixel 6 / 6 Pro - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Pixel 6 / 6 Pro with other Wi-Fi capable devices.

Pixel 6 / 6 Pro - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Pixel 6 / 6 Pro to auto-switch between Wi-Fi and mobile data.

Pixel 6 / 6 Pro - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Restart Device

Here's how to restart your Pixel 6 / 6 Pro if it crashes and resets, freezes or runs slowly.

Pixel 6 / 6 Pro - Restart in Safe Mode

Here's how to restart your Pixel 6 / 6 Pro into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Pixel 6 / 6 Pro - Tethered Modem Connection

Here's how to use your Pixel 6 / 6 Pro as a modem to connect to the internet via USB or Bluetooth.

Pixel 6 / 6 Pro - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn Mobile / Wi-Fi Hotspot for your Pixel 6 / 6 Pro on or off.

Pixel 6 / 6 Pro - Turn Video Calling On / Off

Here's how to turn video calling for your Pixel 6 / 6 Pro on or off.

Pixel 6 / 6 Pro - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Pixel 6 / 6 Pro.

Pixel 6 / 6 Pro - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Pixel 6 / 6 Pro on or off.