You must first download the Verizon Smart Family app on your iPhone®, Android smartphones or Verizon connected Android tablets.
Download the Verizon Smart Family app in Google Play™ or the Apple® App Store®.
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How to Use Verizon Smart Family
Verizon Smart Family™ is a service that offers location services and parental controls for all of your family members' phones.* Use this directory of helpful articles to learn more about Verizon Smart Family.
Visit our Verizon Smart Family FAQs for more information about this service.
You can also visit our videos on Verizon Smart Family:
- Verizon Smart Family Overview
- How to get started with Verizon Smart Family
- How to use Verizon Smart Family
*The Verizon Smart Family account can be used to manage all compatible devices on the same Verizon mobile account.
- Verizon Smart Family - Add Service
- Verizon Smart Family - Add Service via Website
You can sign up in the My Verizon website, but you must have the Verizon Smart Family app to use all the available features. - Verizon Smart Family - Sign Out
- See call and text activity
- See web and app activity
- Locate your children's phones (with Verizon Smart Family Premium)
- View driving insights
- Trusted contacts are people you want your child to be able to call and text at all times.
- The top contacts category shows you which contacts your child communicates with most frequently.
- Add contacts to a watch list and get notified about texts or calls with this contact.
- Blocking contacts isn't available for lines on the Just Kids plan. All numbers are blocked except for their trusted contacts.
- Over the Top (OTT) data (e.g., iMessage®) have to be managed directly on your child's phone.
- Blocking contacts isn't available for Verizon connected Android tablets on the Verizon Smart Family account. These devices can't make or receive calls or text messages.
- Verizon Smart Family - Manage Notification Settings
- Verizon Smart Family - Add or Remove Arrival / Departure Alerts
- Your child's current location
- When your child arrives at and leaves certain places
- Your child's location at set times during the day
- Daily and/or weekly notifications of important activities
- Communication with new and watchlist contacts
- To block Wi-Fi, you must be paired with your child's Verizon Smart Family Companion app.
- Time restrictions only limit data usage for lines on the Just Kids plan. Calling and texting are already limited to trusted contacts only.
- Time restrictions only limit data usage for Verizon connected Android tablets on the Verizon Smart Family account. These devices are unable to make or receive calls and text messages.
- This isn't available for lines on the Just Kids plan, as their texting is always limited to trusted contacts only.
- Over the Top (OTT) data (e.g., iMessage) have to be managed directly on the device.
- Account Owner / Account Manager – Parent
- Account Member – Child
- Go to the Services & Perks screen of the My Verizon app.
- Scroll to Smart Family.
- Tap Manage Enrollment.
- Select Remove Verizon Smart Family.
Get Started
Download the Verizon Smart Family app
Sign in and sign out of the parent app
Learn how to start using Verizon Smart Family. Visit the following pages to get step-by-step instructions for Verizon Smart Family.
Download the Verizon Smart Family Companion app
You must download the Verizon Smart Family Companion app on your child's iPhone®, Android smartphones or Verizon connected Android tablets to use all the Verizon Smart Family features.
On your child's device, download the Verizon Smart Family Companion app in Google Play™ or the Apple® App Store®.
Visit the following pages to get step-by-step instructions on how to use Verizon Smart Family.
Pair and unpair the parent and child apps
You must pair the parent and child devices to get the full features of Verizon Smart Family.
View the Verizon Smart Family home dashboard
The home dashboard is the first screen you see when you sign in to the Verizon Smart Family app. It gives you quick access to:
Upgrade to Verizon Smart Family Premium
You can upgrade to Verizon Smart Family Premium™ from the dashboard of the app when you first sign in.
Learn how on our Verizon Smart Family - Upgrade or Downgrade Subscription page.
Verizon Smart Family Features
Contacts
Set up and view your child’s contacts:
Notes:
Internet access
Suspend or resume internet connectivity on your child's device.
Learn how by visiting our Verizon Smart Family - Pause or Resume Internet Connectivity page.
Map / Location
View the general location of a family member on a map.
Location alerts / Notifications
Learn how to set alerts and notifications:
You can set up alerts to notify you of:
Driving Insights
View driving activity and phone usage while driving.
Content filters
You can block certain content and apps by using category filters.
Time restrictions
Time restrictions are specific times when you don't want your child to be able to call, text or use data or Wi-Fi (e.g., during school, after bedtime, etc.).
Notes:
Usage limits
You can set data limits in gigabytes that renew at the beginning of each billing cycle.
Block purchases / Remove purchase limit
Purchase limits help you manage how much your child can bill to your Verizon account each month. Only purchases directly billed to your Verizon account using carrier billing can be limited.
Set message limits / Remove message limits
Once the set limit is reached, text messaging is restricted.
Notes:
Set call limits / Remove call limits
You can set limits on the number of minutes used for calls (except to/from 911 and trusted contacts) for each billing cycle.
Note: This isn't available for lines on the Just Kids plan, as their calling is always limited to trusted contacts only.
View web & app activity
You can see a graph of the amount of screen time by your child for each hour of the day and see a detailed view of the day's activities, including specific websites and apps visited in each category.
Add a line to Verizon Smart Family
You can add a family member to your Verizon Smart Family account through the app.
Follow the steps on our Verizon Smart Family - Add, Edit or Remove Parent / Child Roles page.
Remove a line from Verizon Smart Family
You can remove a family member from your Verizon Smart Family account through the app.
Follow the steps on our Verizon Smart Family - Add, Edit or Remove Parent / Child Roles page.
Assign roles
Add, edit or remove family member roles.
When you add a line, the role of that family member will automatically be assigned based on their account role in My Verizon:
To change a line's role from child to parent, you must add that line to the Account Manager list in My Verizon.
To change a line's role from parent to child, you'll need to remove that line from the Account Manager list in My Verizon.
Unsubscribe
The primary parent / Account Owner can unsubscribe from Verizon Smart Family. Get step by step instructions by visiting Verizon Smart Family - Remove Service via Website
You can also unsubscribe from Verizon Smart Family through the My Verizon app.
To remove Verizon Smart Family from your account:
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