Virtual Contact Center

Bring together on-site and remote call center agents as needed, for more effective, efficient customer service.

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  • Simplify your contact center

    Our cloud-based call center software helps you avoid a costly investment, hardware, and support personnel.

  • Hire the best agents

    Your contact center employees can work from almost anywhere, and flexible scheduling lets them work the hours they want.

  • Give customers more choices

    With our contact center solutions, your customers will choose how they interact with your business using chat, email, social media or mobile.

  • Get Verizon reliability

    Our highly reliable network means you'll be available for your customers when they need you.

Have more than 500 employees?

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Build highly personalized experiences to help set your business apart & increase agent productivity.

Best for:

  • Routing customers who contact you via phone, email, chat, text or social media quickly to the right agents
  • Helping your customers and controlling your costs with a simple, streamlined virtual contact center solution

Our Virtual Contact Center gives you a full range of features to deliver loyalty-building customer experiences.

Voice and digital channels

Connect with customers using phone, email, chat, text and social media.

Advanced contact routing

Employ cloud-based contact center software to quickly route your customers to the right agent, along with relevant data so callers don't have to repeat key information.

Outbound campaigns

inContact Personal Connection technology offers full-featured campaign-based outbound dialing, with automated outbound-to-inbound blending.

Third-party app integration

Give your agents access to real-time customer information, for faster, more intelligent service.

Workforce optimization

Workforce Management tools let you forecast agent availability, schedule shifts, gather performance metrics and make better use of your call center resources.

  • Save time. Control costs. Get a better network.

  • Let our Managed Network Services teams help you fine-tune and secure your network.

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Related Resources

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Whether you're looking to put this product to work for your business, or you just want more information, we can help you get the answers you need.

  • Work with our experts.

    Tell us a little bit about your business and get set up to meet with our professionals to ask questions, get advice or request a quote.

    Request a quote
  • Find what's right for you.

    Not sure if this is the product your business needs? We can make some recommendations.

    Contact us
  • Talk to us.

    Call us to check if this product is available in your area and get pricing.

    Call: 800.274.8002

*Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please contact us for availability.