What it is
Field Force Manager lets you locate, monitor and communicate with mobile workforces for greater visibility and efficiency.
Field Force Manager provides greater insights into what’s happening in the field with your remote team. Verizon offers application programming interfaces (APIs) that enable you to integrate payroll, invoice, travel reimbursements and other back-office apps and business processes into your mobile workforce management tasks.
Benefits
Simplified coordination
Coordinate job details with your remote team to help improve on-time arrival rates.
Streamlined processes
Monitor worker hours with mobile timesheets and use digital verification for faster billing.
Features
Easy verification
Verify the service performed, provider, receiver, date, time, location and duration.
Advanced tracking
Track inventory, productivity, payroll costs, job performance and service satisfaction.
Resources
How industry and government use Field Force Manager
Healthcare, transportation and distribution, construction and government organizations need near real-time insight into what’s happening in the field.
Lead the way with a more efficient mobile workforce.
Your employees, products and services have to be in the right place at the right time to provide the best customer experience. With the right management tools and resources, you can do it.
Why mobile employees love Field Force Manager
Understand the top benefits of using the Field Force Manager mobile app.
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FAQs
Workforce management solutions help you manage workforces deployed in the field, to streamline operations and boost efficiency. Workforce management solutions enable you to:
- Stay in constant contact
- Coordinate and report on every job
- Capture and send accurate information with mobile forms
- Document proof of services provided
- Use skills-based job scheduling
- Dispatch and monitor jobs
- Receive preconfigured alerts
- Quickly update and communicate availability
- Stay informed by pinpointing current location and geofence area
- Save worker location and job information
- Summarize worker location activities with alerts and manager reports
Field Force Manager helps you:
- Know where your mobile workers are and dispatch jobs directly to their devices
- Coordinate job details with your team to help improve on-time arrival rates
- Manage customer requests, keep customers informed, automatically collect feedback and provide proof of service and delivery
- Improve time management by reviewing jobs in progress, verifying hours worked and approving timesheets
- Track inventory, payroll, job performance and customer satisfaction by collecting data on customizable mobile forms
Mobile workers can use the Field Force Manager app to easily connect to your back-office applications to report job and customer data.
The mobile app can also help employees:
- Receive, accept and report their assignments
- Fill out and send mobile forms with job-specific data
- Take photos, capture signatures and scan barcodes
- Follow turn-by-turn directions to job sites
- Digitally record shift and break time
- Accurately track mileage, parking and toll expenses