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exceed customer expectations.

  • The human connection: Using technology to create a better customer experience

    Research from Longitude shows that consumers are increasingly comfortable interacting with artificial intelligence (AI), but brands should strike the right balance between humans and technology.

    Read the white paper

  • The future of customer service

    The future of customer service is in the cloud. Learn how cloud contact centers can help you take advantage of the latest technical innovations.

    Read the report

  • Keep them coming back.

  • Better customer experiences require knowing your customer. Sign up to get information curated by our experts on the steps and solutions you’ll need to make it happen.

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Top customer experience concerns

    • longitude whitepaper human connection3

    • Insights and resources

    • Build consumer confidence in data sharing
      and new technology.         

      Explore research from Verizon and Longitude on the ways transparency
      helps nurture customer trust.

      Read the white paper

  • Unleashing bold thinking in workforce engagement

    Watch Frost & Sullivan and top Verizon executives discuss advances in workforce engagement tools, specific ways to improve CX capabilities and how to take advantage of growth opportunities with technology.

    Watch the webinar

  • A matter of trust:
    Building customer
    trust in data sharing

    Join us as we explore how consumers feel about sharing their data
    to get personalized experiences in return. We’ll look at key findings
    from our original research and survey.

    Watch the webinar


    • Michelle Russell
      fireside chat

      Hear Michelle Russell, Executive Director of Workplace & Customer Experience at Verizon, and Ken Harrington, a Vice President at a major U.S. Bank, as they discuss reimagining customer experiences.

      Watch the webinar

    • Contact center security and customer trust

      Before you can deliver an effective contact center experience, customers need to be able to trust you with their data. Take a proactive security approach.

      Read the article

    • Measuring contact center efficiency

      Get insights on the data you should be tracking to more effectively measure your  contact center’s efficiency.

      Read the article

  • Set a new CX standard.

  • Your vision of delighting your customers is possible with the right technology and a trusted customer experience (CX) partner. Let us help keep you up to date with weekly emails.

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Explore other enterprise technology topics.

  • Security

    You can’t embrace the future if your approach to cybersecurity is stuck in the past. Now’s the time to update and evolve.

  • Networking

    Network performance is fundamental to enterprise operations today. Leverage the latest network technology to help you stay agile.

  • Unified Communications.

    The way we work has changed for good. How can you make the most of new opportunities with a hybrid workforce?

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