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exceed customer expectations.

    • CX Game Changers


    • Using emerging
      technology to build
      loyalty and trust.

      In this report, we explore how companies are using emerging technologies to improve customer loyalty as well as the challenges faced in ensuring impact.

      Read the white paper
    • cx marquee upate human connection


    • Using technology to create a better customer experience.

      Research from Longitude shows that consumers are increasingly comfortable interacting with artificial intelligence (AI), but brands should strike the right balance between humans and technology.

      Read the white paper
    • cx marquee update future of customer service


    • The future of customer service


      The future of customer service is in the cloud. Learn how cloud contact centers can help you take advantage of the latest technical innovations.

      Read the report

  • Keep them coming back.

  • Better customer experiences require knowing your customer. Sign up to get information curated by our experts on the steps and solutions you’ll need to make it happen.

    Get insights you can act on

Top customer experience concerns

Build consumer confidence in data sharing and new technology.

Explore research from Verizon and Longitude on the ways transparency helps nurture customer trust.

Read the white paper

Communicating effectively with customers in a digital age

Listen to Verizon and the Financial Times talk about how to best use digital communications tools to interact with customers and provide quality service while maintaining a human touch.

Watch the webinar

Unleashing bold thinking in workforce engagement

Watch Frost & Sullivan and top Verizon executives discuss advances in workforce engagement tools, specific ways to improve CX capabilities and how to take advantage of growth opportunities with technology.

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The future of customer service: Digital, data driven and opportunity rich

Join IDG and Verizon for this on-demand webcast where we explore cloud-based solutions and what they can mean for IT leaders and their customer service priorities

Watch webcast


    • woman sitting in front of two desktop computer monitors wearing a phone headset and typing on keyboard


    • The inner circle guide to remote and hybrid working

      The remote work model that most contact centers implemented during the pandemic offered both advantages and disadvantages. The new hybrid model emerging provides the opportunity to build upon the positives and minimize the negative attributes of remote work.

      View the guide
    • cx contact center trust 768x500


    • Contact center security and customer trust

      Before you can deliver an effective contact center experience, customers need to be able to trust you with their data. Take a proactive security approach.

       

       

       

       

      Read the article
    • cx measuring contact center operational efficiency 768x500


    • Measuring contact center efficiency

      Get insights on the data you should be tracking to more effectively measure your  contact center’s efficiency.

      Read the article

  • Set a new CX standard.

  • Your vision of delighting your customers is possible with the right technology and a trusted customer experience (CX) partner. Let us help keep you up to date with weekly emails.

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Explore other enterprise technology topics.

  • Security

    You can’t embrace the future if your approach to cybersecurity is stuck in the past. Now’s the time to update and evolve.

  • Networking

    Network performance is fundamental to enterprise operations today. Leverage the latest network technology to help you stay agile.

  • Unified Communications.

    The way we work has changed for good. How can you make the most of new opportunities with a hybrid workforce?

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