• Overview

  • The Verizon Response Team (VRT) supports our customers, the community and Local/State/Federal agencies across the country in good times and bad. Utilizing an all Hazards Approach, during a crisis, we deploy devices and network assets to first responders not only because it’s the right thing to do, but because it’s our responsibility to keep our communities connected. We fulfill our duty, so you can fulfill yours. Whether it's hurricanes, wildfires, tornados, derechos, pandemics, or large planned events, the Verizon Response Team is always on, and always ready. The team is available 24/7/365 to support public sector agencies and can be reached at 800-981-9558. 

    We’re here to provide you with the support you need to help increase situational awareness, make decisions, and respond effectively during an event. The VRT is ready to support first responders, government agencies, non-profit organizations and the community to help them stay connected during emergencies. The VRT is also available to help public sector agencies prepare for future events, and provide recommendations for disaster response improvements.

VRT Hotline: 800-981-9558

When there is an emergency, the Verizon Response Team is available 24x7x365 to provide emergency assistance to government agencies, emergency responders, non-profits and communities.


  • Verizon’s Crisis Response Team in Action

    Enabling Critical Communications in Times of Crisis

  • Service Support Model

  • Our highly-trained VRT is committed to deliver superior service 24x7x365 to assist our customers during emergency situations. 

    We continue to refine our response and recovery capabilities due to the increasing variety of services we provide and the ever-changing level of potential threats. Whether it’s enabling mission-critical communications, solving complex network challenges, or providing recovery assets for public safety agencies, the Verizon Response Team is continually here to help.  

  • Prepare

    • Network designed for redundancy and backup power
    • Buildings designed for all hazards
    • Joint training with Public Sector agencies
    • Response readiness customer engagements
  • Respond

    • First Responder and Public Sector support
    • Trained emergency operation center integration
    • Wireless network asset deployment
    • Mission critical device/solution deployment
  • Recover

    • Public Safety communications support
    • Evacuation & shelter support
    • Wireless charging and internet station deployment
    • Community support
  • Mitigate

    • Network and building risk assessments and mediation
    • Predictive analytics, Machine Learning, and AI analytics
    • Post-event debrief with emergency management
    • Outreach, collaboration, partnership with Public Safety agencies
  • Public Sector Support

  • Pandemic response:

  • 450 engagements across 50 states plus Washington, DC.

  • vrt covid 19 field hospital 600x400
    • VRT provided services and support across 40 states and the District of Columbia, activating for the first time.
    • 450 engagements and deployed more than 2,600 devices.
    • Assisting with enhancing or creating communications for COVID-19 hospitals, testing sites, PPE distribution centers, and contact tracing field offices serving federal, state, county, municipal and DoD agencies. 
    • National Vaccination Center Support
      • Engagements: 123
      • Deployments: 74
      • Devices Loaned: 693
      • States: 24
  • Wildfire response:

  • Responded to more than 100 wildfires events in 11 states.

  • vrt wildfire response 600x400
    • Responded to more than 100 wildfire events in communities and remote locations.
    • Over 300 mission-critical engagements and deployed more than 1,800 devices during 2020.
  • Storm response:

  • Supporting the most active Atlantic hurricane season to date.

  • vrt storm response 600x400
    • 31 named hurricanes came through the Atlantic.
    • 8 storms: Cristobal, Douglas, Hana, Isaias, Laura, Sally, Delta, Zeta, and Eta impacting 18 states.
    • 250+ engagements and more than 1,600 devices deployed.
    • Midwest derecho and Michigan Dam failure.

Valuable resources and information

  • Verizon Response Mobile Connectivity
  • Verizon Response Team: Official Fact Sheet

    Learn about the Verizon Response Team (VRT) in this official fact sheet. Discover how VRT works with local emergency officials and helps you stay connected.

    Learn more
  • Emergency Resource Center

    The Verizon Response Team (VRT) stands at the ready 24/7 365 days a year to support first responders.

    View news
  • How public safety systems support natural disaster recovery

    Sometimes it can feel like the news is constantly reporting a new earthquake, hurricane or large fire—not to mention man-made disasters like cyber attacks. When disaster strikes, will public safety systems be ready?

    Discover now
  • Real time crime centers may improve with the help of 5G

    Learn how 5G could play a role in innovating the future of emergency response.


    Read more
  • Verizon Response Team: Network Resource Request

    Learn how to request a network resource from Verizon Response Team during an emergency. Be prepared to answer the questions listed in this official fact sheet.

    Request now
  • Verizon and Samsung:
    Work Reimagined for First Responders

  • Events

  • Come see us at the following shows.

  • Patriot 21

    VRT will be providing coverage, assets, devices, etc. to help run their simulated exercises.

    Date: June 12-18


    • Fort McCoy, WI 54656
    • Volk Field 100 Independence Dr, Camp Douglas, WI 54618
    More information
  • National Sheriff's Association (NSA)

    The NSA Annual Conference and Exhibition is one of the largest of its kind and displays products and equipment relevant to every facet of police work, jails, prisoner transport, and courtroom security.

    Date: June 22-24

    Location: Phoenix, AZ

    Register now
  • FBINAA 2021

    57th National Annual Training Conference

    Cory Davis, Director, Public Safety Strategy & Crisis Response at Verizon will be speaking.

    Date: July 7-10

    Location: Orlando, FL 

    Register now
  • Live from Lake Nona

  • First Response: Technology in Public Safety

    Hear Cory Davis speak at the first Verizon: Lake Nona event series.

    Held on May 12, 2021

  • Cory Davis

    Director, Public Safety Strategy & Crisis Response at Verizon

  • Let's

Follow us on Twitter and LinkedIn.

Contact Verizon Response Team

Available 24x7x365 to provide emergency assistance to government agencies, emergency responders, non-profits and communities.

VRT Hotline: 800-981-9558