Verizon Frontline Crisis Response Team
We provide on-demand emergency assistance to government agencies, first responders, frontline workers and communities—to help maintain mission-critical communications. Read fact sheet.
For urgent service requests, call the Verizon Frontline CRT Hotline:
Overview
The Verizon Frontline CRT can help you improve situational awareness, make decisions and respond effectively during nearly every kind of emergency situation.
Prepare for any situation
Backup
Network redundancy and backup power to help keep you connected in disasters
Security
Network buildings designed to withstand extreme conditions and ensure secure communications
Training
Joint training with public sector agencies to help prepare organizations for potential future events*
Preparation
24/7 response-readiness to engage with customers, agencies and communities whenever and wherever needed
* We provide joint training exercises for public safety, military and other agencies in areas that emulate the types of emergencies in which responders may need to operate and respond.
Be ready to respond
Continuity
First responder and public sector support to enable communications, connectivity and continuity of operations
Mobile command centers
Makeshift command centers so multiple agencies can connect, share information, collaborate and dispatch repair teams
Network solutions
Enhancement of wireless access to ensure strong cellular voice and data connections
Backup equipment
Deployment of Verizon Frontline mission-critical voice and data solutions, from mobile hotspots to Satellite Picocells on Trailers (SPOTs)
Get post-disaster recovery help
Situational awareness
Verizon Frontline connectivity solutions for Public Safety, such as cell phone distribution, cell sites, temporary satellite links and drones to assist with situational awareness during an event
Shelter support
Support of displaced communities, supplying Wi-Fi access and charging stations to emergency shelters in an evacuation
Mitigate potential emergencies
Follow-up
Network and building risk assessments and after-action report collaboration regarding mission-critical communications
Analysis
Predictive analytics, machine learning and AI analytics of network assets and equipment
Applied learning
Post-event debriefs with emergency managers to learn how crisis response communications can be improved
Proaction
Outreach, collaboration and partnership with public safety agencies in preparation for no-notice and future events
More to explore
From preparation to response, we can help you make your mission happen.
Verizon Frontline Crisis Response Team in action
Enter the 360 experience to see for yourself how emergency personnel use technology to save lives during a storm.
Verizon Frontline Innovation Program
Join the first-of-its-kind innovation incubator dedicated to creating 5G-enabled solutions for first responders and those supporting them.
Verizon First Responder Benefits Program
First responders can use two priority services for their personal wireless devices, at no additional cost.
We provided assistance across the U.S. with critical communications in the face of wildfires, hurricanes and storms.
Provided 9,600+ network and device solutions to public safety agencies in 2024 so far
1,450+
Responses in all 50 states and Washington, D.C.
800+
Agencies served with critical communications support
Stories from our team
Our team of public safety professionals has decades of first response experience. Explore the videos to learn more.
Response assets
Tactical Humanitarian Operations Response (THOR)
Explore our rapid response command center that can deploy a standalone mobile network for first responders under almost any conditions. Step inside.
Verizon Rapid Response Connectivity Unit
This first-of-its-kind deployable asset provides satellite backhaul in situations where cellular coverage is poor, nonexistent or required for a dedicated group. It helps provide first responders with mission-critical connectivity under nearly any conditions.
Resources
Fact Sheet
Who we are
Discover how the Verizon Frontline CRT works with local emergency officials to help first responders stay connected. For urgent service requests, call the Verizon Frontline CRT Hotline at 800-981-9558.
Jun 16, 2021 , 5 min read
Emergency Resource Center
Learn how the Verizon Frontline Crisis Response Team is ready 24/7 to support first responders.
Fact Sheet
Request communication assets and resources
Get details on how to request support from the Verizon Frontline Crisis Response Team.
Jun 16, 2021, 1 min read
Supporting a National Guard training exercise
We completed a deployment in support of Homeland Defender 23, a four-day training exercise with 500+ participants.
First responder storm preparation services
We stand ready to help serve Public Safety with mission-critical 5G-enabled solutions during severe weather events.
Sep 1, 2023, 3 min read