Verizon Frontline Crisis Response Team

The Verizon Frontline Crisis Response Team provides on-demand, emergency assistance to government agencies, first responders, frontline workers and communities—to help maintain mission-critical communications when they’re needed most.

For urgent service requests, call the Verizon Frontline Crisis Response Team Hotline. Read the fact sheet.

800-981-9558

Stay connected when it matters most.

We can help you improve situational awareness, make decisions and respond effectively during nearly every kind of emergency situation.

Prepare for any situation

 

 

Be ready to respond

 

  

Get post-disaster recovery help

 

  

Mitigate potential emergencies

 

  

Your mission is our purpose.

Take a deeper dive into how Verizon Frontline supports public safety during a crisis.

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Verizon Frontline Crisis Response Team in action

Enter the 360 experience to see for yourself how emergency personnel use technology to save lives during a storm

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THOR: Bringing 5G where it matters most

Sit behind the wheel of THOR, Verizon’s Tactical Humanitarian Operations Response command center that can rapidly deploy under almost any conditions with its own mobile network.

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Verizon Frontline 
Innovation Program

Join the first-of-its-kind innovation incubator dedicated to creating 5G-enabled solutions for 
first responders on the front lines and those supporting them.

Tough is what we do.

Across the U.S., we provided critical communications assistance
in the face of wildfires, major hurricanes and major storms.

The stats below are from year 2023.

1.7K+

Responses in all 50 states + DC.

7.1K+

Network and device solutions delivered.

880+

Agencies served with critical communications support.


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Response assets

  • THOR

    Verizon Frontline’s Tactical Humanitarian Operations Response (THOR) vehicle is  a mobile, private 5G Ultra Wideband and private mobile edge compute (MEC) rapid-response command center capable of deploying 5G UW  and advanced computing solutions for first responders and the Department of Defense under nearly any conditions.

    THOR

    Verizon Frontline’s Tactical Humanitarian Operations Response (THOR) vehicle is  a mobile, private 5G Ultra Wideband and private mobile edge compute (MEC) rapid-response command center capable of deploying 5G UW  and advanced computing solutions for first responders and the Department of Defense under nearly any conditions.

  • MUTT

    Verizon Frontline’s Mobile Utility Technology Transport (MUTT) is a one-of-a-kind, reimagined police cruiser. The repurposed Chevrolet Tahoe is designed to provide first responders with access to everything from 4G LTE, 5G Nationwide and 5G UW connectivity to Mission Critical Push To Talk (MCPTT), General Mobile Radio Service (GMRS) and Land Mobile Radio (LMR) communications capabilities.

    MUTT

    Verizon Frontline’s Mobile Utility Technology Transport (MUTT) is a one-of-a-kind, reimagined police cruiser. The repurposed Chevrolet Tahoe is designed to provide first responders with access to everything from 4G LTE, 5G Nationwide and 5G UW connectivity to Mission Critical Push To Talk (MCPTT), General Mobile Radio Service (GMRS) and Land Mobile Radio (LMR) communications capabilities.

  • Verizon Rapid Response Connectivity Unit

    First-of-its-kind, industry leading deployable asset provides satellite backhaul ideal in situations where cellular coverage is poor, nonexistent, or required for a dedicated group, custom built to go where others can’t. Built to help provide first responders with mission-critical connectivity under nearly any conditions.

    Verizon Rapid
    Response
    Connectivity
    Unit

    First-of-its-kind, industry leading deployable asset provides satellite backhaul ideal in situations where cellular coverage is poor, nonexistent, or required for a dedicated group, custom built to go where others can’t. Built to help provide first responders with mission-critical connectivity under nearly any conditions.

  • Robotic Dog

    Autonomous mobile robots, using Private 5G for communications, are part of an emerging technology ecosystem that combines machine learning, AI, robotics, and analytics to create new capabilities – helping to transform business operations.  With Private 5G as the network, this ecosystem is secure and reliable.

    Robotic Dog

    Autonomous mobile robots, using Private 5G for communications, are part of an emerging technology ecosystem that combines machine learning, AI, robotics, and analytics to create new capabilities – helping to transform business operations.  With Private 5G as the network, this ecosystem is secure and reliable.

  • Mobile Connectivity Agile Vehicle (MCAV)

    Verizon Frontline’s Mobile Connectivity Agile Vehicle, a modified electric motorcycle capable of providing first responders with mission-critical communications capabilities when operating in areas that traditional vehicles and larger deployable assets can’t reach. This vehicle is able to navigate narrow, hard-to-access trails to provide wildland firefighters deep in a forest with satellite connectivity directly on the front lines.

    In addition to its satellite capabilities, the Mobile Connectivity Agile Vehicle is also equipped with a cellular network extender and WiFi router to help provide public safety agencies with critical voice and data service during emergency response operations.

    Mobile
    Connectivity
    Agile Vehicle (MCAV)

    Verizon Frontline’s Mobile Connectivity Agile Vehicle, a modified electric motorcycle capable of providing first responders with mission-critical communications capabilities when operating in areas that traditional vehicles and larger deployable assets can’t reach. This vehicle is able to navigate narrow, hard-to-access trails to provide wildland firefighters deep in a forest with satellite connectivity directly on the front lines.

    In addition to its satellite capabilities, the Mobile Connectivity Agile Vehicle is also equipped with a cellular network extender and WiFi router to help provide public safety agencies with critical voice and data service during emergency response operations.

  • Satellite Pico-cell on Trailer (SPOT)

    Satellite trailer solution that can deploy eFemtos and/or WiFi to EOCs and first responders

    Satellite
    Pico-cell
    on Trailer
    (SPOT)

    Satellite trailer solution that can deploy eFemtos and/or WiFi to EOCs and first responders

Explore more resources.

Verizon Frontline Crisis Response Team fact sheet

Discover how we work with local emergency officials to help you stay connected.

Emergency Resource Center

Learn how the Verizon Response Team is ready 24/7/365 to support first responders.

Verizon Frontline Crisis Response Team Network Resource Request fact sheet

How to request a Verizon Crisis Response Team network resource.

Verizon Frontline deployed in support of National Guard training exercise

The team completed a deployment in support of Homeland Defender 23, a four-day training exercise coordinated by the Indiana National Guard and held at the Muscatatuck Urban Training Center with more than 500 participants. 

First Responder Storm Preparation Services

Seamless mission-critical communication for emergency response, severe weather preparedness, and disaster recovery. 5G-enabled solutions for first responders.

First Responder Benefits Program

Learn about priority services and discounts that Verizon offers to public sector workers.

Contact us.

The Verizon Frontline Crisis Response Team is available 24/7 to provide emergency assistance to government agencies, emergency responders and communities.

Follow us on Twitter and LinkedIn.

General inquiries

1-800-981-9558

Urgent service requests

When you call us for emergency help, we’ll need information from you. Read the fact sheet to prepare for the call.