Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

HP Spectre x2 - Support Overview

Find device-specific support and online tools for your HP Spectre x2.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for HP Spectre x2

This online tool will help you identify and resolve problems with your HP Spectre x2.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Windows 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Windows 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows 10 - View Signal Strength

Here's how to view the signal strength for your Windows 10 device.

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Windows 10 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) associated with your Windows 10 device.

Software Issues

Windows 10 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 10 device.