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Apple iPhone 12 Pro - Support Overview

Find device-specific support and online tools for your Apple® iPhone® 12 Pro.

Filter all topics below.


Activation, Setup & User Guides

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Sign In / Sign Out of App Store

Here's how to use your Apple ID to sign in or out of the App Store.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Activate / Set Up Device

Here's how to quickly set up your iPhone 12 Pro / iPhone 12 Pro Max.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Alerts & Reminders

Apple iPhone - Create Reminders

Here's how to add and manage reminders for your iPhone.

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audio notifications on your iPhone.

Back Up & Transfer Content

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Verizon Cloud - Transfer Content - Apple iPhone

Here's how to use the Verizon Cloud app on your iPhone to transfer content between devices.

Basics

Apple - How to Clean Your iPhone / iPad

Here's how to properly clean / disinfect / sanitize your iPhone or iPad.

Apple iPhone - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple iPhone - View Carrier

Here's how to view the domestic or international carrier your iPhone is connected to.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Apple iPhone - How to Use the MagSafe Charger

View this info for help with safely charging your iPhone with the MagSafe Charger.

Apple iPhone 12 Pro / iPhone 12 Pro Max - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your iPhone 12 Pro / iPhone 12 Pro Max.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Apple iPhone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple iPhone - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple iPhone - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Apple iPhone - Answer Options

Here's how to send a message or schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your iPhone.

Apple iPhone - Call a Number

Here's how to place a call from your iPhone.

Apple iPhone - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple iPhone - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Voice Dial

Here's how to use the voice-activated dialing feature on your iPhone 12 Pro / iPhone 12 Pro Max.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your iPhone 12 Pro / iPhone 12 Pro Max.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Apple iPhone - Add a Contact

Here's how to add a contact to your iPhone.

Apple iPhone - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to remove duplicate contacts if you are using multiple backup options on your iPhone.

Apple iPhone - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple iPhone - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple iPhone - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Data

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple iPhone - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPhone on or off.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Allow / Deny Data Roaming

Here's how to turn data roaming for your iPhone 12 Pro / iPhone 12 Pro Max on or off.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Manage Data Mode

Here's how to manage the Data mode settings for your iPhone 12 Pro / iPhone 12 Pro Max.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Date & Time

Apple iPhone - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Device Settings

Apple iPhone - Adjust Brightness & Display Settings

Here's how to adjust brightness and display settings for your iPhone.

Apple iPhone - Reset All Settings

Here's how to reset settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple iPhone - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple iPhone - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Erase All Content and Settings

Here's how to restore your iPhone 12 Pro / iPhone 12 Pro Max if it crashes, has a blank or frozen screen or connection issues.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Manage Voice & Data Settings

Here's how to manage voice and data settings to help with battery optimization for your iPhone 12 Pro / iPhone 12 Pro Max.

Email/Gmail

Apple iPhone - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your iPhone.

Apple iPhone - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple iPhone - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple iPhone - View and Reply to an Email Message

Here's how to view and reply to an email message from your iPhone.

Create Gmail™ Account

Here's how to create a Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

GPS & Location Based Services

Apple iPhone - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple iPhone - Use Maps

Here's how to use the Maps app on your iPhone to find your current location.

Home Screen

Apple iPhone - Access Control Center

Here's how to access the Control Center to control music and turn features on or off.

Apple iPhone - Access Notification Center

Here's how to view notifications on your iPhone.

Apple iPhone - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple iPhone - Use 3D Touch

Here's how to use 3D Touch on your iPhone.

Apple iPhone - View / Manage Home Screen Panels

Here's how to view / add / remove Home screen panels for your iPhone.

Hotspot

Apple iPhone - Adjust Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple iPhone - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple iPhone - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Apple iPhone - Allow / Block Browser Cookies

Here's how to check whether the Safari browser is set to allow cookies on your iPhone.

Apple iPhone - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple iPhone - Open / Manage Browser Bookmarks

Here's how to open, add, remove or modify a bookmark via the Safari browser on your iPhone.

Apple iPhone - Open Safari Browser

Here's how to access the Safari web browser on your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple iPhone - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple iPhone - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Apple iPhone - Manage Keyboard

Here's how to add a shortcut for commonly used phrases, configure keyboard settings and return your iPhone's keyboard to the default dictionary.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPhone - Change Device Language

Here's how to change the language used on your iPhone.

Lock, Unlock, Password & Security

Apple iPhone - Set Touch ID Preferences

Here's how to enable or disable Touch ID for use with screen lock and purchases.

Apple iPhone - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple iPhone - Turn Screen Portrait Orientation Lock On / Off

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Set Up Passcode

Here's how to set up a passcode for your iPhone 12 Pro / iPhone 12 Pro Max.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Turn Off Passcode

Here's how to remove the device lock passcode from your iPhone 12 Pro / iPhone 12 Pro Max.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Unlock Screen

Here's how to unlock the screen on your iPhone 12 Pro / iPhone 12 Pro Max.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Apple iPhone 12 Pro / iPhone 12 Pro Max - Check Device Storage

Here's how to check available space if your iPhone 12 Pro / iPhone 12 Pro Max runs slow / crashes, apps freeze or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Operating System & Software

Apple iPhone - View Software Version

Here's how to view the software version your iPhone is running.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Install Device Software Updates

Here's how to update the software on your iPhone 12 Pro / iPhone 12 Pro Max.

Apple iPhone 12 Pro Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the update to your iPhone 12 Pro.

SIM Card

Apple iPhone 12 Pro / iPhone 12 Pro Max - Insert / Remove SIM Card

Here's how to properly insert / remove a SIM card for your iPhone 12 Pro / iPhone 12 Pro Max to avoid potential service issues.

Apple iPhone 12 Pro / iPhone 12 Pro Max - View SIM Card Number

Here's how to view the SIM card number associated with your iPhone 12 Pro / iPhone 12 Pro Max.

Sounds, Volume & Audio

Apple iPhone - Set Ringtones

Here's how to select or change ringtones or notification tones on your iPhone.

Apple iPhone - Turn Silent Mode On / Off

Here's how to turn Silent Mode on or off if your iPhone doesn't ring or vibrate or you want it to.

Apple iPhone - Turn Vibrate Mode On / Off

Here's how to set when your iPhone vibrates to alert you of an incoming call, text or other notification.

Apple iPhone - Use Speakerphone

Here's how to utilize the speakerphone functionality on your iPhone.

Apple iPhone - Volume Controls

Here's adjust the volume levels for your iPhone.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Text & Multimedia Messaging

Apple iPhone - Create and Send a Text Message

Here's how to create and send a text message on your iPhone.

Apple iPhone - Delete Messages

Here's how to delete a text message from your iPhone.

Apple iPhone - Manage Messages

Here's how to ensure MMS messaging for your iPhone is turned on if you're unable to send / receive picture messages.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple iPhone - Turn SMS On / Off

If you've turned iMessage off on your iPhone, here's how to enable SMS to send and receive messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Tips, Tricks & Shortcuts

Apple iPhone - Capture a Screenshot

Here's how to capture a screenshot on your iPhone.

Apple iPhone - Set Up Printing

Here's how to set up and add a printer to your iPhone.

Visual & Hearing Accessibility

Apple iPhone - Manage Guided Access Settings

Here's how to limit app / screen access or button presses on your iPhone.

Apple iPhone - Turn Assisted Dialing On / Off

Here's how to check assisted dialing if you're getting an error message when placing calls.

Apple iPhone - Turn Guided Access On / Off

Here's how to turn Guided Access for your iPhone on or off.

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Zoom & Magnifier - Apple iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wi-Fi & Network

Apple iPhone - Add a Virtual Private Network

Here's how to add a Virtual Private Network to your iPhone.

Apple iPhone - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your iPhone.

Apple iPhone - Remove Wi-Fi Connection

Here's how to add an available Wi-Fi network to your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple iPhone - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPhone on or off.

Apple iPhone 12 Pro / iPhone 12 Pro Max - Restart Device

Here's how to restart your iPhone 12 Pro / iPhone 12 Pro Max if it crashes and resets, freezes or runs slowly.

Wi-Fi Calling - Apple iPhone - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on your iPhone.

Wi-Fi Calling - Apple iPhone - Determine Wi-Fi Call

Here's how to determine if an active phone call is being transmitted on your iPhone via Wi-Fi Calling.

Wi-Fi Calling - Apple iPhone - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.