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Samsung Galaxy J3 (2016) Support

Find device-specific support and online tools for your Samsung Galaxy J3 (2016).
Troubleshoot Galaxy J3 (2016)
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your Samsung Galaxy J3 (2016)

Get to know your new Galaxy J3 (2016) with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy J3 (2016) - Activate / Set Up Device

Here's how to how to activate and setup your Samsung Galaxy J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy J3 V / J3 (2016) on or off.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy J3 V / J3 (2016) - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to SD / Memory Card on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J3 V / J3 (2016) and a computer.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy J3 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - View Signal Strength

Here's how to view the current signal strength on your Galaxy J3 V / J3.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy J3 V / J3 (2016) - Insert / Remove Battery

Here's how to insert / remove the battery for your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Restart Device

Here's how to restart your Galaxy J3 V / J3 (2016) if it crashes and resets, freezes or runs slowly.

Samsung Galaxy J3 V / J3 (2016) - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Samsung Galaxy.

Turn Battery Optimization On / Off - Android 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy J3 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy J3 with your Bluetooth device.

Samsung Galaxy J3 V / J3 (2016) - Send Contact via Bluetooth®

Here's how to send contact via Bluetooth® to your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy J3 V / J3 (2016) on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy J3 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy J3 to call a new number.

Samsung Galaxy J3 Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Calling with Video

Learn how to turn on HD Voice on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Samsung Galaxy.

Samsung Galaxy J3 V / J3 (2016) - Call a Number

Here's how to call a number on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Manage DTMF Tones

Here's how to enable DTMF tones on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Place a Conference Call

Here's how to place a conference call on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Redial

Here's how to redial on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View / Delete Call History

Here's how to clear the call history on your Galaxy J3 V / J3 (2016), check out this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy J3 V / J3 (2016) - Record and Share a Video

Here's how to record and send a video using your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Share Video from Gallery

Here's how to share a saved video from your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.), for your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J3 V / J3 (2016) and a computer.

Samsung Galaxy J3 V / J3 (2016) - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy J3 / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Take and Share a Picture

Here's how to take and share a picture from your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View Pictures / Videos

Here's how to view pictures and/or videos on your Galaxy J3 V / J3 (2016).

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy J3 V / J3 (2016) - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy J3 V / J3 (2016) and a computer with the Android SDK.

Contacts

Samsung Galaxy J3 V / J3 (2016) - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card on your Samsung Galaxy J3 V / J3 (2016).

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy J3 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy J3 without looking at it.

Samsung Galaxy J3 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Add a Contact

Here's how to add a contact to your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Delete a Contact

Here's how to delete a contact on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Edit a Contact

Here's how to edit a contact on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Link / Unlink Contacts

Here's how to link or unlink contacts if you have duplicates or missing contacts on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Send Contact via Bluetooth®

Here's how to send contact via Bluetooth® to your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy J3 V / J3 (2016) was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy J3 V / J3 (2016) - Turn Data On / Off

Here's how to turn mobile data for your Samsung Galaxy J3 V / J3 (2016) on or off.

Samsung Galaxy J3 V / J3 (2016) - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy J3 / J3 (2016) uses.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy J3 V / J3 (2016) - Set Date and Time

If your Galaxy J3 V / J3 (2016) shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy J3 V / J3 (2016) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View Phone Number

Here's how to view the phone number for your Galaxy J3 V / J3 (2016).

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Galaxy J3 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy J3 to change alert sounds, turn off GPS and more.

Samsung Galaxy J3 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy J3 by adjusting the screen timeout.

Samsung Galaxy J3 Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy J3 to Airplane mode.

Samsung Galaxy J3 Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy J3's battery life for the most important functions.

Samsung Galaxy J3 V / J3 (2016) - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Font size, etc.) for your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Corporate Email (Exchange ActiveSync®) Server Settings

Here's how to update the work email password/server settings for your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Manage Do Not Disturb Settings

If your Galaxy J3 V / J3 (2016) isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy J3 V / J3 (2016) - Reset All Settings

If your Samsung Galaxy J3 V / J3 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy J3 V / J3 (2016) - Reset Network Settings

Here's how to reset settings if your Galaxy J3 V / J3 (2016) can't connect to data or send / receive messages.

Samsung Galaxy J3 V / J3 (2016) - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy J3 V / J3 (2016), view this info.

Samsung Galaxy J3 V / J3 (2016) - Turn Screen Inversion On / Off

If the color scheme on your Samsung Galaxy J3 V / J3 is reversed, view this.

Samsung Galaxy J3 V / J3 (2016) - Turn Screen Rotation On / Off

If the display on your Galaxy J3 V / J3 (2016) doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Samsung Galaxy J3 V / J3 (2016) - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy J3 V / J3 (2016)

Samsung Galaxy J3 V / J3 (2016) - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Galaxy J3 V / J3, view this info.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Samsung Galaxy J3 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Sending an Email to a Group

Learn how to send a group email on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Adjust Account Sync Settings

Here's how to check account sync settings on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy J3 V / J3.

Samsung Galaxy J3 V / J3 (2016) - Create a New Google™ Account

Here's how to create a new Google (Gmail) account on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Delete Email Messages

Here's how to delete email messages from your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy J3 V / J3.

Samsung Galaxy J3 V / J3 (2016) - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy J3 V / J3, view this info.

Samsung Galaxy J3 V / J3 (2016) - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy J3 V / J3.

Samsung Galaxy J3 V / J3 (2016) - Perform a Gmail™ Sync

If your Google email, contacts, calendar, etc. aren't syncing on Samsung Galaxy J3 V / J3 (2016), view this info.

Samsung Galaxy J3 V / J3 (2016) - Remove Gmail™ Account

Here's how to remove and then re-add a Gmail account on your J3 V / J3 often fixes email issues.

Samsung Galaxy J3 V / J3 (2016) - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy J3 V / J3.

Samsung Galaxy J3 V / J3 (2016) - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy J3 V / J3.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Samsung Galaxy J3 V / J3 (2016) - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy J3 V / J3 (2016) on or off.

Google Backup & restore

Samsung Galaxy J3 V / J3 (2016) - Google™ Backup and Restore

Here's how to ensure your Google-related content (e.g., contacts, Gmail, apps, etc.) is backed up on your Galaxy J3 V / J3 (2016).

Home Screen

Samsung Galaxy J3 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy J3 for quick access to them.

Samsung Galaxy J3 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy J3 to help organize your apps.

Samsung Galaxy J3 Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Samsung Galaxy.

Samsung Galaxy J3 V / J3 (2016) - Mode Change

Here's how to change the Home screen layout on your Galaxy J3 V / J3 (2016) if it looks different.

Samsung Galaxy J3 V / J3 (2016) - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy J3 V / J3 (2016).

Hotspot

Samsung Galaxy J3 V / J3 (2016) - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to configure broadcast settings for mobile hotspot on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your Samsung Galax.

Samsung Galaxy J3 V / J3 (2016) - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy J3 V / J3 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy J3 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy J3, so it's easy to find later.

Samsung Galaxy J3 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy J3 V / J3 (2016) device.

Samsung Galaxy J3 V / J3 (2016) - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy J3 V / J3 (2016).

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy J3 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Language Selection

Here's how to change language selection on your Samsung Galaxy J3 V / J3 (2016).

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy J3 Simulator: Charging Your Device

See how to charge your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy J3 to help protect your private information.

Samsung Galaxy J3 Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Samsung Galaxy.

Samsung Galaxy J3 V / J3 (2016) - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Samsung Galaxy J3 V / J3 (2016) when the screen is locked.

Samsung Galaxy J3 V / J3 (2016) - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Unlock Screen

Here's how to unlock the screen on your Samsung Galaxy J3 V / J3 (2016).

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy J3 V / J3 (2016) - Check Device Storage

Here's how to check available space if your Galaxy J3 V / J3 (2016) runs slowly / crashes, apps freeze or you can't save media.

Samsung Galaxy J3 V / J3 (2016) - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy J3 V / J3.

Samsung Galaxy J3 V / J3 (2016) - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy J3 V / J3 (2016).

Mobile Hotspot

Samsung Galaxy J3 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy J3 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Samsung Galaxy J3 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Using Multi Window™

See how to easily switch between and close apps that are running on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Using Picture-in-Picture Video

See how to use picture in picture on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy J3.

Operating System & Software

Samsung Galaxy J3 (2016) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Samsung Galaxy J3 Prepaid Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Samsung Galaxy J3 V / J3 (2016) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J3 V / J3 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy J3 V / J3 (2016) - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy J3 V / J3 (2016) if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy J3 V / J3 (2016) - Install Device Software Update

To check for or to install software updates on your Galaxy J3 V / J3, view this info.

Samsung Galaxy J3 V / J3 (2016) - View Software Version

Here's how to view the software version your Galaxy J3 V / J3 (2016) is running.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy J3 Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy J3 V / J3 (2016) or turn it on or off.

Samsung Galaxy J3 V / J3 (2016) - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy J3 V / J3 (2016).

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy J3 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy J3 to help protect your account.

Samsung Galaxy J3 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy J3.

Sounds, Volume & Audio

Samsung Galaxy J3 V / J3 (2016) - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Turn Off All Sounds

Here's how to turn off all sounds on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy J3 V / J3 (2016), view this info.

Samsung Galaxy J3 V / J3 (2016) - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy J3 V / Galaxy J3 (2016) on or off.

Samsung Galaxy J3 V / J3 (2016) - Volume Controls

Here's how to adjust the volume if your Galaxy J3 V / J3 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Samsung Galaxy J3 V / J3 (2016) - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Samsung Galaxy.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy J3 V / J3 (2016) - Auto Receive Messages

Here's how to auto receive messages on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Delete Messages

Here's how to delete messages on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Text Message Notification Settings

Here's how to set text message notification settings on your Samsung Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - View Text Messages

Here's how to view text messages via the Messages app on your Galaxy J3 V / J3 (2016).

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Samsung Galaxy J3 Simulator: Adding Trackers, Goals, and Exercise Programs

Discover how to add S Health trackers, goals, and exercise programs on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Customizing Samsung Health

Discover how to customize Samsung Health on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Setting Up Your S Health Profile

Learn to set up your Samsung Health Profile on your Samsung Galaxy J3.

Samsung Galaxy J3 V / J3 (2016) - Capture a Screenshot

Here's how to capture and view a screenshot on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Set Up Printing

Here's how to set up and add a printer to your Galaxy J3 V / J3 (2016).

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy J3 V / J3 (2016) - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy J3 V / J3 (2016).

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy J3 Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy J3.

Samsung Galaxy J3 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy J3.

Wi-Fi & Network

Samsung Galaxy J3 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy J3 to connect to a Wi-Fi network, so you can access the internet without using data.

Samsung Galaxy J3 V / J3 (2016) - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy J3 V / J3 (2016) with other Wi-Fi capable devices.

Samsung Galaxy J3 V / J3 (2016) - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy J3 V / J3 (2016).

Samsung Galaxy J3 V / J3 (2016) - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy J3 V / J3 (2016) to auto switch between Wi-Fi and mobile data.

Samsung Galaxy J3 V / J3 (2016) - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Samsung Galaxy J3 V / J3 (2016) - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Samsung Galaxy J3 V /J3, view this info.

Samsung Galaxy J3 V / J3 (2016) - Tethered Modem Connection

Here's how to use your Galaxy J3 V / J3 (2016) as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy J3 V / J3 (2016) - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy J3 V / J3 (2016) on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.