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Verizon Family
Find out how to manage your family’s wireless activities, share location with family members, and set device usage limits and restrictions with Verizon Family and Verizon Family Plus (formerly Verizon Smart Family).
FAQs
Verizon Family FAQs
Help keep your family safe with Verizon Family. Features include Location Sharing, Safe Walk with SOS, call and text reviewing capabilities, and more.
Article
How to use Verizon Family
Learn how to use Verizon Family to set parental controls to block unwanted contacts, view text and call history, locate family members, set usage limits, more.
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General
Family Line phone service FAQs
Learn about Verizon Family location services, 24/7 Assist professional monitoring services and parental controls to help manage your family's safety.
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How to get started with Safe Walk & 24/7 Assist
Safe Walk provides emergency contacts you designate with real-time location updates. Watch this video to learn how Safe Walk and SOS work together.
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How to use Family Line
Learn how to set up Family Line, part of your Verizon Family Plus subscription. It includes a shared secondary phone line with room for up to 5 family members.
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How to use Safe Walk with your kid
Safe Walk provides emergency contacts you designate with real-time location updates. Watch this video to learn how to use Safe Walk.
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How to use Verizon Family
Learn how to use Verizon Family to set parental controls to block unwanted contacts, view text and call history, locate family members, set usage limits, more.
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Verizon Family - Accept Child Pickup Request
Keep your kids safe and your day organized. By accepting a child pickup request in the Verizon Family app, you can confirm you're headed their way and ensure they aren't left waiting around.
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Verizon Family - Access App
Want to keep your family safe and connected? Learn how to easily access the Verizon Family or Companion app right from your phone or tablet to manage screen time and track locations.
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Verizon Family - Add / Remove Advanced Parental Controls
Keep your kids safe online by managing their access. Here is a simple guide to adding or removing Advanced Parental Controls for Verizon Family on your iOS device.
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Verizon Family - Add / Remove Family Line Member
Easily manage your shared Family Line group by adding or removing members, up to 5 total. Update your group as family needs change, ensuring the right people are always connected to your shared line.
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Verizon Family - Add Content Filtering
Give yourself peace of mind by managing your child's online activity and blocking unwanted content on their device with the Verizon Family app.
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Verizon Family - Add Service
Here's how to add the Verizon Family service using your smartphone or tablet.
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Verizon Family - Add Service via My Verizon Website
Access the My Verizon website to subscribe to Verizon Family or modify your current subscription, putting you in charge of your family's smartphone or tablet use.
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Verizon Family - Add Time Restrictions
Easily control when your child can use their device. Add scheduled time restrictions in the Verizon Family app to pause usage during specific hours of the day.
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Verizon Family - Add or Remove Boundary Alerts
Here's how to add or remove Boundary alerts using the Verizon Family parent app.
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Verizon Family - Add or Remove Scheduled Time Alerts
Easily locate your child at a specific time on the days you choose by adding or removing scheduled time alerts in the Verizon Family parent app.
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Verizon Family - Add or Remove Trusted / Blocked Websites
Manage your child's online access on the go. Easily customize their approved website list with the Verizon Family app.
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Verizon Family - Add or Remove a Blocked Call or Contact
Here's how to add and remove blocked calls or contacts via the Verizon Family parent app on your device.
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Verizon Family - Add or Remove a Contact to / from the Watchlist
Need to track specific contacts on your child's phone? Check out these quick steps to update your Verizon Family watchlist anytime.
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Verizon Family - Add or Remove a Trusted Contact
Need to update who can see your family's locations or alerts? Check out this quick guide to adding and removing trusted contacts right from your Verizon Family Guardian app.
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Verizon Family - Add, Edit or Remove Guardian / Member / Child Roles
Manage who can monitor your child's activity. Easily add, edit, or remove Guardian, Member, and Child roles using the Verizon Family app.
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Verizon Family - Cancel Family Line
If Family Line via Verizon Family Plus no longer fits your family's needs, follow these steps to permanently remove your assigned number and remove all other connected devices.
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Verizon Family - Change Time Zone
Make sure your Verizon Family's app settings match where you actually are. Updating the time zone keeps your schedules and routines running smoothly.
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Verizon Family - Disable Low Power or Battery Saver Mode for Driving Insights
Make sure Driving Insights works properly when you are on the road by turning off Low Power / Battery Saver mode.
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Verizon Family - Download and Install App
If you are looking for an easy way to stay connected and keep your kids safe, installing the Verizon Family app helps you manage content and view location updates directly from your device.
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Verizon Family - Edit Content Filtering
Keep peace of mind by customizing content filters for your child's device with the Verizon Family app.
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Verizon Family - Enable / Disable Biometrics and Keep Me Signed In
Learn how to toggle biometrics on your Verizon Family app so you can balance fast access with your preferred security.
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Verizon Family - Enable Driving Insights
Stay informed about your child's driving safety. Turn on Driving Insights in the Verizon Family app to manage Crash Detection and trip updates
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Verizon Family - Enable Parental Controls Protection for Android
Parental Controls Protection via Verizon Family lets you limit interference with parental controls on your child’s Android™ device.
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Verizon Family - Enable Parental Controls Protection for Apple
Parental Controls Protection via Verizon Family lets you limit interference with parental controls on your dependent’s Apple® device.
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Verizon Family - Enable Restrictions After a 911 Call
Learn how to quickly turn your parental controls back on if they were automatically paused after an emergency call.
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Verizon Family - Fi Pet Tracker - Add, Edit or Remove a Pet Profile
Follow these steps to connect your pet to a Fi Mini pet tracker device or edit / delete your pet's roles using the Verizon Family app.
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Verizon Family - Install the Companion App
Keep your kids safe online and know where they are. Installing the Verizon Family companion app on their phone helps you manage screen time and track their location easily.
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Verizon Family - Locate a Family Member
Keep your family connected and secure. Find out how simple it is to locate family members right from your device with the Verizon Family app.
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Verizon Family - Manage Notification Settings
Get convenient updates on your child's activity. Customize your daily and weekly summary notifications in the Verizon Family app to stay informed.
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Verizon Family - Pair Guardian and Child Devices
Stay in the loop with your family. Connecting your Guardian and Child apps lets you monitor safety features effortlessly with the Verizon Family app.
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Verizon Family - Pause or Resume Internet Connectivity
Take control of digital distractions in your home. Here is how to quickly pause or restore internet access for your child with the Verizon Family app.
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Verizon Family - Re-enable Companion App permissions
Keep your parental filters running smoothly by making sure the Companion app has the right permissions enabled.
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Verizon Family - Remove Data Limits
Here's how to remove data limits from a child's device using the Guardian app on your smartphone or tablet.
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Verizon Family - Remove Message Limits
Here's how to remove message limits from a child's device using the Guardian app on your smartphone or tablet.
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Verizon Family - Remove Minute Limits
Here's how to remove minute limits from a Dependent's device using the Guardian app on your smartphone or tablet.
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Verizon Family - Remove Parental Controls Protection (Android)
Removing Parental Controls Protection via Verizon Family from your Android® device lifts parental controls and grants your child full access to their device.
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Verizon Family - Remove Parental Controls Protection (Apple)
Removing Parental Controls Protection via Verizon Family from your Apple® device lifts parental controls and grants your child full access to their device.
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Verizon Family - Remove Purchase Limits
Here's how to remove purchase limits from a Dependent's device via the Verizon Family Guardian app on your device.
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Verizon Family - Remove Service via My Verizon Website
If you've previously enrolled in Verizon Family and no longer need to monitor or control usage on the account, access the My Verizon website to remove the service.
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Verizon Family - Remove Time Restrictions
Here's how to remove time restrictions from a Dependent's device using the Guardian app on your smartphone or tablet.
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Verizon Family - Request Pickup
Coordinate rides with your family effortlessly. Find out how to use the Verizon Family Companion app to send a quick pickup request when you're ready to go.
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Verizon Family - Send Location Check-In From Child's Device
Gain peace of mind by staying informed of your child's whereabouts. Have your child send instant location check-ins right from the Verizon Family Companion app.
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Verizon Family - Set Data Limits
Here's how to set data limits on a Dependent's device using the Guardian app on your smartphone or tablet.
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Verizon Family - Set Message Limits
Here's how to set message limits on a Dependent's device using the Guardian app on your smartphone or tablet.
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Verizon Family - Set Minute Limits
Here's how to set minute limits on a Dependent's device using the Verizon Family Guardian app on your smartphone or tablet.
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Verizon Family - Set Purchase Limits
Here's how to set purchase limits on a Dependent's device using the Verizon Family app on your smartphone or tablet.
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Verizon Family - Set Up 24/7 Assist
Protect your family by enabling 24/7 Assist, giving them a reliable way to get live professional help in urgent situations.
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Verizon Family - Set Up Fall Detection for Android
Enable safety features (e.g., Location sharing, Fall Detection) within the Verizon Family app on your Android™ smartwatch to use with 24/7 Assist.
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Verizon Family - Set Up Fall Detection for Apple
Enable safety features (e.g., Location sharing, Fall Detection) within the Verizon Family app on your Apple Watch® to use with 24/7 Assist.
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Verizon Family - Set Up Family Line
Improve family availability and ensure calls don't go unanswered by setting up a secondary phone line for up to 5 family members to make and receive calls at the same time.
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Verizon Family - Set Up Safe Walk for a Child
Ensure your child stays safe on the go. Set up Safe Walk in the Verizon Family app to easily assign emergency contacts and configure an SOS PIN.
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Verizon Family - Set Up Safe Walk for an Adult
Stay safe and connected with your emergency contacts. Set up the Safe Walk feature in the Verizon Family app to quickly send an SOS if you need help.
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Verizon Family - Set Up Standalone Watch
Adding a user with a standalone watch to Verizon Family lets you access the same location and safety features typically used for someone with a smartphone.
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Verizon Family - Share Location with Smartwatch
Location access is needed by Verizon Family and the Verizon Family Watch app to share the location of your smartwatch.
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Verizon Family - Sign Out
Here's how to sign out of the Verizon Family Guardian app on your smartphone or tablet.
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Verizon Family - Sync Child's Contact List
Sync your child's contacts with Verizon Family so you can see the contact details when viewing call / text activity from your device.
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Verizon Family - Turn Location Sharing On / Off
Here's how to turn location sharing on or off using the Verizon Family app on your smartphone or tablet.
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Verizon Family - Unpair Guardian and Child Devices
Here's how to unpair a Guardian and Child device using the Verizon Family app on your smartphone or tablet.
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Verizon Family - Upgrade or Downgrade Subscription
Use My Verizon or the Verizon Family app to change your Verizon Family subscription level. To access more features, consider upgrading to Verizon Family Plus.
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Verizon Family - Using 24/7 Assist
Here's how to use the 24/7 Assist feature through the Verizon Family app.
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Verizon Family - Using Safe Walk
Stay safe and connected with loved ones using the Safe Walk SOS feature in the Verizon Family app. It’s an easy way to share your location and get help when you need it most.
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Verizon Family - View Activity
Here's how to view your Dependent's call and/or text activity using the Verizon Family Guardian app on your smartphone or tablet.
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Verizon Family - View Screentime
Here's how to view your Dependent's app usage on your device.
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Verizon Family - View Trips and Set Trip Status
Here's how to view trips and set the driving status of the Dependent from the Verizon Family app.
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Verizon Family FAQs
Help keep your family safe with Verizon Family. Features include Location Sharing, Safe Walk with SOS, call and text reviewing capabilities, and more.
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Verizon Family Roadside Assistance - Add a New Vehicle
Here's how to add a vehicle for Roadside Assistance use via the Verizon Family app.
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Verizon Family Roadside Assistance - Enroll for Service
Here's how to sign up for Roadside Assistance via the Verizon Family app.
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Verizon Family Roadside Assistance - Request Assistance
Here's how to request roadside assistance (e.g., towing, jumpstart, etc.) using the Verizon Family app.
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Verizon Family Roadside Assistance - Request Towing Services
Here's how to request towing assistance using Roadside Assistance in the Verizon Family app.
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Verizon Family Roadside Assistance - View Your Location
Here's how to view your location using the Home map in the Verizon Family app.
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Verizon Family overview
Watch this video for a brief overview of Verizon Family, including Safe Walk, SOS, activity monitoring, driving insights, roadside assistance and more.
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Verizon Family smartwatch connectivity FAQs
Learn about connecting your smartwatch to your Verizon Family app and using location services and parental controls.
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Verizon Family - Call a Number Via Family Line
Follow these instructions to make a phone call using Family Line via Verizon Family Plus.
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Verizon Family - Set Up Family Line Voicemail
Set up a shared Family Line Voicemail box so you can stay on top of your messages wherever you are.