Account Maintenance and Management
Device Protection
Verizon offers a comprehensive portfolio of optional device protection plans designed to safeguard your company’s hardware against loss, theft, damage, and post-warranty malfunctions.
When activating a new line or upgrading a device, device protection can be added directly during the initial purchase transaction.
If you decline device protection during the initial checkout, you still have 30 days from the activation date to add coverage to that line. After this 30-day window closes, you will only be able to enroll during a designated Open Enrollment period.
To add device protection within your 30-day window, it can be done through the Add or remove features page in My Business Wireless.
- Navigate to Manage > Plans > Add or Remove features
- Select the line for which you want to add Device Protection and click Continue
- Select the Feature category Device Protection in the left menu. This will display all individual coverage choices available for that device type (e.g., Total Mobile Protection for Business, Total Equipment Coverage, Extended Warranty).
- Click on Review details to understand the coverage provided for each protection plan
- Click on Add for the protection plan you wish to add. Review the estimated cost impact at the top of the page if needed and click Continue
- On the Review and submit page, you can choose the date of when you want the features to become effective by selecting one of the following radio buttons:
- Next Bill Start Date
- Today’s Date
- Pick date (the date needs to be between the first day of your current bill cycle and today)
- If the selected feature change impacts your costs, an estimate of those costs will display on the Review and submit page
- If you would like someone else to receive order notifications, click Add another email address (for accounts with manager approval requirements, a box to enter manager’s email address will also be displayed if the order requires manager approval)
- Read through the Important Things to Know about Device Protection and accept them via the checkbox
- Click Submit to finalize
- You can save a copy of your order by clicking View/print details
To add Device Protection at the Account Level, select Account Level features after landing in the Add or Remove features. Select the account for which you want to add Device Protection and follow the same steps as outlined above.
Note : Account Level Device Protection cannot be added by end users. All other user types are eligible to add.
To switch Device Protection Plan, it can be done through the Add or remove features page in My Business Wireless.
- Navigate to Manage Plans Add or Remove features
- Select the line for which you want to manage Device Protection and click Continue
- Select the Feature category Device Protection in the left menu. This will display all individual coverage choices available for that device type (e.g., Total Mobile Protection for Business, Total Equipment Coverage, Extended Warranty).
- Click on Review details to understand the coverage provided for each protection plan
- A “Currently enrolled” badge will be displayed for the plan the line is currently on
- Click on Add for the protection plan you wish to change to. A pop-up window will ask you to Acknowledge & continue to automatically remove the old plan. Click Continue.
- Review the estimated cost impact at the top of the page if needed and click Continue to the Review and submit page and follow the same steps as outlined above
FAQs
You can enroll in Total Mobile Protection for Business, Total Equipment Coverage, Wireless Phone Protection, Verizon Extended Warranty, Verizon Protect Business and Tech Coach within 30 days of a qualifying event, like activating a new device or during an open enrollment period.
Eligible events include:
- Purchase or upgrade to a new device and activate it on a new or existing line
- Bringing your own device (BYOD) to a new line that meets the following criteria:
-Is fully functioning, without damage (including cracked screens) and free of defects
-Isn't lost or stolen
-Is activated on a new line (not an existing line)
Note: Prepaid accounts are not eligible for device protection.
If you're bringing your own device, it must be compatible with Verizon’s networks. You can check device compatibility before signing up for a new line of service.
If your device is lost, stolen, or damaged, you can file a claim directly with our partner, Asurion.
File on Asurion's website.
Call Asurion at (888) 881-2622.
Your Verizon Device Protection Plan typically covers the most common device issues:
Loss or theft: If your device is lost or stolen.
Accidental damage: Covers incidents like drops, cracked screens, and liquid damage.
Post-warranty malfunctions: Covers mechanical or electrical failures after the manufacturer's warranty ends.
Note: Specific coverage details, deductibles, and limitations vary by plan (e.g., Total Equipment Coverage). Please refer to your plan's Terms and Conditions for full details.
A deductible applies when you file a claim for a lost, stolen or damaged device. * The amount varies based on your device and whether you receive a replacement or are eligible for cracked glass repair (select smartphones and subject to parts availability).
Good to know: Deductibles may change from time to time, and you can find deductibles for your specific device on Asurion’s website.