Account Maintenance and Management
Manage User Informations
How to Change User Information
You can update individual user details, contact information, and mailing addresses for your wireless lines through the My Business wireless portal.
Log in to the My Business Wireless.
From the Main Menu, navigate to: Manage > Account > Change User Information.
On the wireless number selection page, select the specific line(s) you wish to update.
Alternatively, click Select all to choose every line on the account. Click Continue.
On the Change user information page, you can edit the following fields:
First and Last Name
Contact Email Address and User ID
Primary and Secondary Contact Phone Numbers
Mailing Address (Add a new address or edit the existing one)
To finalize your changes, click Submit.
You can easily update the cost center for individual lines or your entire account through the My Business wireless portal.
Log in to the My Business Wireless.
From the Main Menu, go to: Manage > Account > Change cost center.
Select Lines: * Choose the specific line(s) you wish to update.
Alternatively, click Select all to change every line on the account.
Click Continue.
On the "Change Cost Center" page, edit or add information in the cost center field for each line.
To apply the same cost center to all selected lines simultaneously, use the Apply to All button.
To finalize your changes, click Submit.
To update the email addresses receiving your memo bills, follow these steps within the My Business wireless portal.
Log in to the My Business Wireless.
From the Main Menu, navigate to: Manage > Account > Change memo bill email.
Select the specific line(s) you wish to update.
Alternatively, click Select all to choose every line on the account.
Click Continue.
On the Change Memo Bill Email Address page, you can:
Update the memo bill email for each line manually.
Bulk Update: Edit one line and click Apply to All to update all selected lines at once.
(Optional) You may also choose to send this order notifications to additional recipients, click Add another email address and enter the details.
To finalize the request, click Submit.
To update the User ID you use to log into your wireless account, follow these steps within the My Business wireless portal.
Log in to the My Business Wireless.
From the Main Menu, go to Manage > Account > Change wireless user ID.
Select the specific line(s) you wish to update
Alternatively, click Select all to update every line on the account.
Click Continue.
On the Change User ID page, enter the desired identifier in the New User ID field for each line.
Use the Apply to All button if you want to assign the same user ID to all selected lines.
(Optional): If you want others to receive a record of this change, click Add another email address to include additional recipients.
To finalize your changes, click Submit.