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Nokia 3 V - Support Overview

Find device-specific support and online tools for your Nokia 3 V.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Nokia 3 V - Activate / Set Up Device

Here's how to quickly set up your Nokia 3 V.

Nokia 3 V - Add an Existing Google™ Account

Here's how to add your Google account to your Nokia 3 V.

Nokia 3 V - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to view sync settings on your Nokia 3 V.

Nokia 3 V - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Nokia 3 V on or off.

Nokia 3 V User Guide (PDF)

This User Guide can help you get the most out of your Nokia 3 V. Learn about set up, advanced feature use and navigation.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Nokia 3 V - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Nokia 3 V.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Nokia 3 V - Move Files from Internal Storage to SD / Memory Card

Here's how to move media files from internal storage on your Nokia 3 V to an SD / memory card.

Nokia 3 V - Move Music Files from Device

Here's how to transfer music files from your Nokia 3 V to a computer.

Nokia 3 V - Move Music Files to Device

Here's how to transfer music files from a computer to your Nokia 3 V.

Nokia 3 V - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Nokia 3 V to a computer.

Nokia 3 V - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Nokia 3 V.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Nokia 3 V Simulator: Charging Your Phone

Learn how to charge your Nokia 3 V.

Nokia 3 V Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Nokia 3 V.

Nokia 3 V Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Nokia 3 V.

Nokia 3 V Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Nokia 3 V.

Battery & Power

Nokia 3 V - Extend Battery Life

Here's how to improve the battery life for your Nokia 3 V.

Nokia 3 V - Power Saver Settings

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Nokia 3 V.

Nokia 3 V - Turn Power Saver On / Off

Here's how to turn Battery Saver for your Nokia 3 V on or off.

Nokia 3 V - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Nokia 3 V.

Nokia 3 V - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Nokia 3 V.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Nokia)

Battery optimization helps conserve battery power on your Nokia device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Nokia 3 V - Send Contact via Bluetooth®

Here's how to send a contact on your Nokia 3 V via Bluetooth.

Nokia 3 V - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Nokia 3 V on or off and make it visible to other devices for pairing.

Nokia 3 V Simulator: Pairing with a Bluetooth® Device

See how to pair your Nokia 3 V with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Nokia 3 V - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Nokia 3 V.

Nokia 3 V - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Nokia 3 V.

Nokia 3 V - Call a Number

Here's how to place a call on your Nokia 3 V.

Nokia 3 V - Place a Conference Call

Here's how to place a conference call from your Nokia 3 V.

Nokia 3 V - Redial

Here's how to manually redial a number from your Nokia 3 V or set it to automatically retry.

Nokia 3 V - View / Delete Call History

Here's how to view or clear the call history on your Nokia 3 V.

Nokia 3 V Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your Nokia 3 V.

Nokia 3 V Simulator: Calling a Contact

An interactive guide on how to call a contact using your Nokia 3 V.

Nokia 3 V Simulator: Calling a New Number

Discover how to use your Nokia 3 V to call a new number.

Nokia 3 V Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Nokia 3 V.

Nokia 3 V Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Nokia 3 V.

Nokia 3 V Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Nokia 3 V.

Nokia 3 V Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Nokia 3 V.

Nokia 3 V Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Nokia 3 V.

Nokia 3 V Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Nokia 3 V.

Nokia 3 V Simulator: Using speakerphone

Discover how to use the speakerphone on your Nokia 3 V.

Nokia 3 V Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Nokia 3 V.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Nokia 3 V - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Nokia 3 V.

Nokia 3 V - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Nokia 3 V to a computer.

Nokia 3 V - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Nokia 3 V.

Nokia 3 V - Record and Share a Video

Here's how to record and send a video using your Nokia 3 V.

Nokia 3 V - Share Picture from Gallery

Here's how to share a saved picture from your Nokia 3 V.

Nokia 3 V - Share Video from Gallery

Here's how to share a saved video from your Nokia 3 V.

Nokia 3 V - Take and Share a Picture

Here's how to take and share a picture from your Nokia 3 V.

Nokia 3 V - View Pictures / Videos

Here's how to view pictures and / or videos on your Nokia 3 V.

Nokia 3 V Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Nokia 3 V.

Nokia 3 V Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Nokia 3 V.

Nokia 3 V Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Nokia 3 V.

Nokia 3 V Simulator: Recording a Video

Learn how to record a video using your Nokia 3 V.

Nokia 3 V Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Nokia 3 V.

Nokia 3 V Simulator: Taking a Picture

Discover how to take a photo using your Nokia 3 V.

Nokia 3 V Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Nokia 3 V.

Nokia 3 V Simulator: Taking a picture while recording a video

Learn to take a picture while recording video on your Nokia 3 V.

Nokia 3 V Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Nokia 3 V.

Nokia 3 V Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Nokia 3 V.

Nokia 3 V Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Nokia 3 V.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Nokia 3 V - USB Debugging Mode

Here's how to facilitate a connection between your Nokia 3 V and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact via Basic Visual Voicemail - Nokia

Here's how to add a contact on your Nokia smartphone via Basic Visual Voicemail.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Delete Basic Visual Voicemail Messages - Nokia

Here's how to delete Basic Visual Voicemail messages from your Nokia smartphone.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Nokia 3 V - Add a Contact

Here's how to add a contact on your Nokia 3 V.

Nokia 3 V - Contact Display Options

Here's how to configure how you want your contacts to display on your Nokia 3 V.

Nokia 3 V - Delete a Contact

Here's how to delete a contact from your Nokia 3 V.

Nokia 3 V - Edit a Contact

Here's how to edit a contact on your Nokia 3 V.

Nokia 3 V - Export Contacts to SD / Memory Card

Here's how to export saved contacts to an SD / memory card in your Nokia 3 V.

Nokia 3 V - Import Contacts from SD / Memory Card

Here's how to import /export contacts to / from an SD / memory card on your Nokia 3 V.

Nokia 3 V - Link / Unlink Contacts

Here's link or unlink duplicate contacts on your Nokia 3 V.

Nokia 3 V - Send Contact via Bluetooth®

Here's how to send a contact on your Nokia 3 V via Bluetooth.

Nokia 3 V - View Contact Sync Source

Here's how to view where a phonebook contact on your Nokia 3 V was imported from.

Nokia 3 V Simulator: Adding a Contact

Learn how to add a new contact to your Nokia 3 V.

Nokia 3 V Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Nokia 3 V.

Nokia 3 V Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Nokia 3 V.

Nokia 3 V Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Nokia 3 V without looking at it.

Nokia 3 V Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Nokia 3 V.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Nokia 3 V - Allow / Deny Data Roaming

Here's how to turn data roaming for your Nokia 3 V on or off.

Nokia 3 V - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Nokia 3 V.

Nokia 3 V - Turn Data On / Off

Here's how to turn mobile data for your Nokia 3 V on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Nokia 3 V - Set Date and Time

If your Nokia 3 V shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Nokia

Here's how to check your Nokia device for water damage.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Nokia 3 V - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Nokia 3 V.

Nokia 3 V - View MAC Address

Here's how to view the Wi-Fi MAC address for your Nokia 3 V.

Nokia 3 V - View Phone Number

Here's how to view the phone number for your Nokia 3 V.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Nokia 3 V - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Screen saver, Font size, etc.) for your Nokia 3 V.

Nokia 3 V - Manage Do Not Disturb Settings

If your Nokia 3 V isn't receiving calls or alerts for texts and email, here's how to check Don Not Disturb settings.

Nokia 3 V - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Nokia 3 V, view this info.

Nokia 3 V - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Nokia 3 V.

Nokia 3 V - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Nokia 3 V doesn't rotate or flip.

Nokia 3 V Simulator: Accessing Settings

Explore how to access settings on your Nokia 3 V to change alert sounds, turn off GPS and more.

Nokia 3 V Simulator: Adding an Account

Explore how to add an account on your Nokia 3 V.

Nokia 3 V Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Nokia 3 V by adjusting the screen timeout.

Nokia 3 V Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Nokia 3 V.

Nokia 3 V Simulator: Changing the Ringtone

Learn how to change the ringtone on your Nokia 3 V.

Nokia 3 V Simulator: Configuring Location Settings

Learn how to manage location settings on your Nokia 3 V.

Nokia 3 V Simulator: Managing Data Usage

Discover how to manage data usage on your Nokia 3 V.

Nokia 3 V Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Nokia 3 V.

Nokia 3 V Simulator: Removing an Account

Explore how to remove an account on your Nokia 3 V.

Nokia 3 V Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Nokia 3 V to Airplane mode.

Nokia 3 V Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Nokia 3 V's battery life for the most important functions.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Nokia 3 V - Add a Personal Email Account

Here's how to add a personal email account on your Nokia 3 V.

Nokia 3 V - Compose and Send Email Message

Here's how to send an email from your Nokia 3 V.

Nokia 3 V - Delete Email Messages

Here's how to delete email messages from your Nokia 3 V.

Nokia 3 V - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Nokia 3 V.

Nokia 3 V - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Nokia 3 V.

Nokia 3 V - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Nokia 3 V.

Nokia 3 V - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Nokia 3 V.

Nokia 3 V - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Nokia 3 V.

Nokia 3 V - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Nokia 3 V.

Nokia 3 V - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's how to update work email settings for your Nokia 3 V.

Nokia 3 V - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Nokia 3 V.

Nokia 3 V - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a corporate / work email account from your Nokia 3 V.

Nokia 3 V - Remove Gmail™ Account

Here's how to remove a Gmail (Google) account from your Nokia 3 V.

Nokia 3 V - Remove a Personal Email Account

Here's how to remove a personal email account from your Nokia 3 V.

Nokia 3 V - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Nokia 3 V.

Nokia 3 V - View and Reply to an Email Message

Here's how to view and reply to an email message from your Nokia 3 V.

Nokia 3 V Simulator: Forwarding an Email

Learn how to forward an email on your Nokia 3 V.

Nokia 3 V Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Nokia 3 V.

Nokia 3 V Simulator: Replying to an Email

Discover how to reply to an email on your Nokia 3 V.

Nokia 3 V Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Nokia 3 V.

Nokia 3 V Simulator: Sending an Email to a Group

See how to send a group email on your Nokia 3 V.

Nokia 3 V Simulator: Setting Up Corporate Email

Learn how to access your work email on your Nokia 3 V.

Nokia 3 V Simulator: Setting Up Personal Email

See how to access your existing email account on your Nokia 3 V.

Nokia 3 V Simulator: Switching Between Email Accounts

See how to access different email accounts on your Nokia 3 V.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Nokia 3 V - Turn GPS Location On / Off

Here's how turn GPS location for your Nokia 3 V on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Nokia 3 V - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Nokia 3 V.

Home Screen

Nokia 3 V - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Nokia 3 V.

Nokia 3 V - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Nokia 3 V.

Nokia 3 V - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Nokia 3 V.

Nokia 3 V - Remove Items from Home Screen

Here's how to remove items such as shortcuts, widgets and folders from the Home screen of your Nokia 3 V.

Nokia 3 V - View / Manage Home Screen Panels

Here's how to view / add / remove panels for your Nokia 3 V.

Nokia 3 V Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Nokia 3 V for quick access to them.

Nokia 3 V Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Nokia 3 V to help organize your apps.

Nokia 3 V Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Nokia 3 V.

Nokia 3 V Simulator: Adding emergency information to your Lock screen

Learn to add emergency information on the lock screen on your Nokia 3 V.

Nokia 3 V Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Nokia 3 V.

Nokia 3 V Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Nokia 3 V.

Nokia 3 V Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Nokia 3 V.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Nokia 3 V Simulator: Bookmarking a Website

Learn how to bookmark a website on your Nokia 3 V, so it's easy to find later.

Nokia 3 V Simulator: Navigating to a Website

Discover how to find a website using your Nokia 3 V.

Nokia 3 V Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Nokia 3 V.

Nokia 3 V Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Nokia 3 V.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Nokia 3 V - Language Selection

Here's how to change the language used on your Nokia 3 V.

Nokia 3 V Simulator: Changing the Language

Discover how to change the language settings on your Nokia 3 V.

Lock, Unlock, Password & Security

Nokia 3 V - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Nokia 3 V.

Nokia 3 V - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Nokia 3 V when the screen is locked.

Nokia 3 V - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen of your Nokia 3 V.

Nokia 3 V - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Nokia 3 V.

Nokia 3 V - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Nokia 3 V.

Nokia 3 V - Turn Off Screen Lock

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on your Nokia 3 V.

Nokia 3 V - Unlock Screen

Here's how to unlock the screen on your Nokia 3 V.

Nokia 3 V Simulator: Setting Screen Security

A visual guide for setting screen security on your Nokia 3 V to help protect your private information.

Nokia 3 V Simulator: Unlocking the Screen

See how to unlock the screen on your Nokia 3 V.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Nokia 3 V - Check Device Storage

Here's how to check available space if your Nokia 3 V runs slow / crashes, apps freeze or you can't save media.

Nokia 3 V - Export Contacts to SD / Memory Card

Here's how to export saved contacts to an SD / memory card in your Nokia 3 V.

Nokia 3 V - Format SD / Memory Card

Here's how to erase all data on the memory card in your Nokia 3 V.

Nokia 3 V - Import Contacts from SD / Memory Card

Here's how to import /export contacts to / from an SD / memory card on your Nokia 3 V.

Nokia 3 V - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Nokia 3 V.

Nokia 3 V - Move Files from Internal Storage to SD / Memory Card

Here's how to move media files from internal storage on your Nokia 3 V to an SD / memory card.

Nokia 3 V - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Nokia 3 V.

Mobile Hotspot

Nokia 3 V Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Nokia 3 V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Nokia 3 V - Move Music Files from Device

Here's how to transfer music files from your Nokia 3 V to a computer.

Nokia 3 V - Move Music Files to Device

Here's how to transfer music files from a computer to your Nokia 3 V.

Navigating & Multitasking

Nokia 3 V Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Nokia 3 V.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Nokia 3 V - Factory Data Reset (Powered Off)

View this info if your Nokia 3 V has a blank or frozen screen or calling, app, audio and syncing issues.

Nokia 3 V - Factory Data Reset (Powered On)

Here's how to reset your Nokia 3 V if the screen freezes or call, app, audio or sync issues occur.

Nokia 3 V - Install Device Software Updates

Here's how to check for and install software updates on your Nokia 3 V.

Nokia 3 V - Restart Device

Here's how to restart your Nokia 3 V if it crashes and resets, freezes or runs slowly.

Nokia 3 V - View Software Version

Here's how to view the software version your Nokia 3 V is running.

Nokia 3 V Software Update

Get instructions on downloading the latest software update for performance improvements to your Nokia 3 V, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Nokia 3 V - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Nokia 3 V.

Nokia 3 V - Modify SIM PIN

Here's how to change your SIM card lock code on Nokia 3 V.

Nokia 3 V - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Nokia 3 V on or off.

Nokia 3 V - View SIM Card Number

Here's how to view the SIM card number associated with your Nokia 3 V.

Nokia 3 V Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Nokia 3 V.

Nokia 3 V Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Nokia 3 V.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Nokia 3 V - Save a Ringtone

Here's how to save a music file as a ringtone on your Nokia 3 V.

Nokia 3 V - Set Ringtones

Here's how to select or change ringtones or notification tones on your Nokia 3 V.

Nokia 3 V - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Nokia 3 V.

Nokia 3 V - Vibrate Mode

Here's how to turn vibrate mode for your Nokia 3 V on or off.

Nokia 3 V - Volume Controls

Here's how to adjust volume if your Nokia 3 V doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Nokia 3 V - View Signal Strength

Here's how to view signal strength on your Nokia 3 V.

TV

Nokia 3 V - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Nokia 3 V.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Nokia 3 V - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Nokia 3 V.

Nokia 3 V - Cut, Copy and Paste Text

Here's how to copy, cut and paste text with your Nokia 3 V.

Nokia 3 V - Set Default Messaging App

Here's how to set the default messaging app on your Nokia 3 V.

Nokia 3 V - Text Message Notification Settings

Here's how to turn text message notifications for your Nokia 3 V on or off via the (Messaging OR Messages) app.

Nokia 3 V - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Nokia 3 V via the Messages app.

Nokia 3 V - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Nokia 3 V.

Nokia 3 V - View Text Messages

Here's how to view text messages on your Nokia 3 V via the Messages app.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Nokia 3 V - Capture a Screenshot

Here's how to capture a screenshot from your Nokia 3 V.

Nokia 3 V - Set Up Printing

Here's info on how to set up and add a printer to your Nokia 3 V.

Nokia 3 V Simulator: Adjusting your display size

Learn how to adjust display size on your Nokia 3 V.

Nokia 3 V Simulator: Adjusting your font size

A visual guide for adjusting font size using your Nokia 3 V.

Nokia 3 V Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Nokia 3 V.

Nokia 3 V Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Nokia 3 V.

Nokia 3 V Simulator: Using TalkBack

An interactive guide on how to use talkback with your Nokia 3 V.

Nokia 3 V Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Nokia 3 V.

Nokia 3 V Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Nokia 3 V.

Nokia 3 V Simulator: Using screen magnification

Learn how to use screen magnification on your Nokia 3 V.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Nokia 3 V - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Nokia 3 V.

Turn Assisted Dialing On / Off - Nokia

Here's how to turn assisted dialing for your Nokia smartphone on or off.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Nokia 3 V - Set Wallpaper

Here's how to set the Home screen image on your Nokia 3 V.

Nokia 3 V Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Nokia 3 V.

Wi-Fi & Network

Nokia 3 V - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Nokia V 3 with other Wi-Fi capable devices.

Nokia 3 V - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Nokia 3 V.

Nokia 3 V - Add a Wi-Fi Network

Here's how to add an available Wi-Fi Network to your Nokia 3 V.

Nokia 3 V - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Nokia 3 V to auto switch between Wi-Fi and mobile data.

Nokia 3 V - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Nokia 3 V.

Nokia 3 V - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your Nokia 3 V.

Nokia 3 V - Manually Add a Wi-Fi Network

Here's how add a Wi-Fi network if the one you want doesn't display on your Nokia 3 V.

Nokia 3 V - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Nokia 3 V.

Nokia 3 V - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Nokia 3 V.

Nokia 3 V - Reset Network Settings

Here's how to reset settings if your Nokia 3 V can't connect to data or send / receive messages.

Nokia 3 V - Restart in Safe Mode

Here's how to restart your Nokia 3 V into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Nokia 3 V - Tethered Modem Connection

Here's how to use your Nokia 3 V as a modem to connect to the internet via USB or Bluetooth.

Nokia 3 V - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile / Wi-Fi Hotspot for your Nokia 3 V on or off.

Nokia 3 V - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Nokia 3 V.

Nokia 3 V - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Nokia 3 V on or off.

Nokia 3 V Simulator: Connecting to a Wi-Fi Network

Learn how to use your Nokia 3 V to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.