Account Maintenance and Management

You can resume your mobile device service, if it was temporarily suspended. This can be done through your My Verizon account online or via the app. For a more personalized experience, sign-in to My Business Wireless.

• From the Main menu, Please navigate to: Manage >> Plans >> Resume Service.
• On the "Wireless number selection" page, select the specific line(s) you wish to resume. Alternatively, click "Select all" to choose every line on the account.(Note: Only lines with status as ‘Suspended’ can be resumed.).
• Once your selection is complete, click Continue.
• On the “Resume your service now” page, please view the selected line(s) to carefully cross-verify the details.
• Optional - If you need to send order notifications to additional recipients, click Add another email address and enter the details. The Order approval section displays the manager approval email ID.
• To finalize the request, click Submit.

Your service will usually resume within one hour of completing the above steps. Plus, we'll send you a confirmation at the listed email address.